Download - Freedom Active Support Survey Results

www.freedomcomms.com/activesupport

‘Our Survey Said’

Customer Survey Results

June 2012


We wanted a better understanding of…

Customer awareness of

what services Freedom offer

The major challenges and priorities over the next 12 months

Levels of customer

satisfaction


We discovered…

Over 70% of customers think the service is excellent

Only 30% are aware of Freedom’s offering outside telephony. We want to change this!


Customer priorities for 2012

One in three will focus on a

technology upgrade or migration plan

Challenges customers face…


The biggest are shrinking budgets and meeting user

demands


Our customer reaction…


What to know more?

This is just a sample of the type of insight gained from our customer survey

For the full report or to get a better idea about Freedom contact your account manager or [email protected]

mailto:[email protected]