Freedom Active Support Survey Results
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Transcript of Freedom Active Support Survey Results
![Page 1: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/1.jpg)
www.freedomcomms.com/activesupport
‘Our Survey Said’
Customer Survey Results
June 2012
![Page 2: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/2.jpg)
www.freedomcomms.com/activesupport
We wanted a better understanding of…
Customer awareness of
what services Freedom offer
The major challenges and priorities over the next 12 months
Levels of customer
satisfaction
![Page 3: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/3.jpg)
www.freedomcomms.com/activesupport
We discovered…
Over 70% of customers think the service is excellent
Only 30% are aware of Freedom’s offering outside telephony. We want to change this!
![Page 4: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/4.jpg)
www.freedomcomms.com/activesupport
Customer priorities for 2012
One in three will focus on a
technology upgrade or migration plan
![Page 5: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/5.jpg)
Challenges customers face…
www.freedomcomms.com/activesupport
The biggest are shrinking budgets and meeting user
demands
![Page 6: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/6.jpg)
www.freedomcomms.com/activesupport
Our customer reaction…
![Page 7: Freedom Active Support Survey Results](https://reader035.fdocuments.in/reader035/viewer/2022062614/5477eb5bb4af9f74678b4583/html5/thumbnails/7.jpg)
www.freedomcomms.com/activesupport
What to know more?
This is just a sample of the type of insight gained from our customer survey
For the full report or to get a better idea about Freedom contact your account manager or [email protected]