Finding the #WIN in Citizen Engagement
Dan MunzCenter for New Media and Citizen EngagementU.S. General Services AdministrationAugust 25, 2010
I’m Dan Munz(@dan_munz)
I work at theGSA Center for New Media and Citizen
Engagement(@GovNewMedia)
The Center strives to be an incubator and accelerator for government-wide new
media and citizen engagement technologies,
tools, practices, and policies.
Our mission:1.Government People2.People Government3.Efficient & Effective
(Simple!)
We’re Working On…• Ideation and
Crowdsourcing• Contests and
Challenges• Apps.gov NOW• Engagement Strategy• Market Research• Legal and Policy
• Accessibility and Usability
• Terms of Service with New Media Providers
• Building Community and Sharing Best Practices
• Connecting to the Vendor Community
Challenge.govBringing together citizens and
government around our nation’s toughest challenges.
Launching in September.
Today’s session
Survival = Not Fun
Not sustainable.
Closed Governmentvs.
Open Government
“Webinar”vs.
Discussion
One-Way = Not Good Enough
What does a two-way government look like?
• Responds on a “human being” scale of time(because that’s the scale its customers work on)
• Puts information where people are looking(because anything else is a waste of time)
• Constantly seeking meaningful feedback(because it knows the value of others’ ideas)
• Delivers services how and when they’re needed(because demand isn’t always predictable)
• Acts like it’s operated by fellow human beings(because it is)
This is unnatural.
(That’s why you need a survival guide to do it.)
1.Mind the gaps
(in law and policy)
2.Empower your
skeptics, butown your risk.
3.Build a process,not a website.
4.Connecting with people is good.
Connecting them with each other is better.
5.Screw around online.
(Effectively!)
credit: @levyj413
Thank you!
@GovNewMedia (work)@dan_munz (personal)
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