Finding the #WIN in Citizen Engagement
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Transcript of Finding the #WIN in Citizen Engagement
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Finding the #WIN in Citizen Engagement
Dan MunzCenter for New Media and Citizen EngagementU.S. General Services AdministrationAugust 25, 2010
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I’m Dan Munz(@dan_munz)
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I work at theGSA Center for New Media and Citizen
Engagement(@GovNewMedia)
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The Center strives to be an incubator and accelerator for government-wide new
media and citizen engagement technologies,
tools, practices, and policies.
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Our mission:1.Government People2.People Government3.Efficient & Effective
(Simple!)
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We’re Working On…• Ideation and
Crowdsourcing• Contests and
Challenges• Apps.gov NOW• Engagement Strategy• Market Research• Legal and Policy
• Accessibility and Usability
• Terms of Service with New Media Providers
• Building Community and Sharing Best Practices
• Connecting to the Vendor Community
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Challenge.govBringing together citizens and
government around our nation’s toughest challenges.
Launching in September.
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Today’s session
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Survival = Not Fun
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Not sustainable.
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Closed Governmentvs.
Open Government
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“Webinar”vs.
Discussion
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One-Way = Not Good Enough
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What does a two-way government look like?
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• Responds on a “human being” scale of time(because that’s the scale its customers work on)
• Puts information where people are looking(because anything else is a waste of time)
• Constantly seeking meaningful feedback(because it knows the value of others’ ideas)
• Delivers services how and when they’re needed(because demand isn’t always predictable)
• Acts like it’s operated by fellow human beings(because it is)
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This is unnatural.
(That’s why you need a survival guide to do it.)
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1.Mind the gaps
(in law and policy)
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2.Empower your
skeptics, butown your risk.
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3.Build a process,not a website.
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4.Connecting with people is good.
Connecting them with each other is better.
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5.Screw around online.
(Effectively!)
credit: @levyj413
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Thank you!
@GovNewMedia (work)@dan_munz (personal)