OVERVIEW
Biscom’s FAXCOM Epic Integration enables users to send faxes and check fax status from
within the Epic EMR. Fax traffic is much easier to manage as all sent faxes are stored in
folders corresponding to departments and failed faxes can be easily identified and resent.
Medical professionals can leverage faxing without having to resort to slow and error-prone
manual workarounds. Biscom worked closely with Epic to directly integrate the two platforms
to provide this powerful and unique functionality.
EPIC FAXING
Biscom spoke extensively with healthcare market leaders to understand what fax
functionality could be added to Epic to maximize its value. With these customer
requirements, Biscom worked with Epic to integrate the two market-leading solutions.
Now the functionality of the award-winning FAXCOM Enterprise fax solution is
integrated directly with Epic.
HOW IT WORKS
With Biscom’s integration, users can send faxes faster from within the Patient Record in
Epic. When a fax is sent, a confirmation status is returned to the Patient Record.
Metadata from Epic is appended to each fax and then this is stored.
The FAXCOM Epic Integration is key to finding and managing all your fax traffic more
securely and efficiently. With this integration, the additional metadata is used to route
faxes to folders for each department. By organizing by department, medical
professionals can only see faxes from their department mitigating exposure to non-
approved PHI. They can also search using metadata to find specific faxes and quickly
determine which faxes have failed, the reason for the failure, and resend.
If a fax fails to be transmitted by the fax server (or fax hosted service), the Patient
Record is updated with a ‘failed’ message. The attached Epic metadata is used to route
the failed fax to a specific department’s fax folder and inform the user. There is no need
to dedicate valuable resources to monitor Epic’s “Failed-Fax Folder” and blindly search
for faxes—wasting time and potentially exposing PHI. Now users can go directly into
their department’s fax folder, quickly find the fax, get detailed failure information, and
re-send it using the FAXCOM client.
Key Features
Send faxes using Epic with
confirmation status
automatically added to the
patient record
Easily find and resend failed
faxes with the FAXCOM Client
Route and organize sent faxes
using folders for each
department
Understand failed fax cause
with detailed information
Send multiple faxes without
causing congestion
Include Epic Patient Record
metadata with each fax
Search, sort, and filter faxes on
all metadata
Improve HIPAA compliance by
isolating fax traffic by
department
Deploy as a cloud service or on-
premises server
UNPRECEDENTED FAX FUNCTIONALITY FOR EPIC EMR
FAXCOM Epic Integration
© All rights reserved. Biscom and all Biscom product names are trademarks or registered trademarks of Biscom Inc. All other company and product names are trademarks or
registered trademarks of their respective companies.
www.biscom.com Email: [email protected] | Phone: 978.250.1800
Finally, the FAXCOM Epic Integration also allows organizations to send faxes faster. This is accomplished as the Biscom integration allows
medical professionals to send faxes without having to wait for the status to be updated in Epic.
INBOUND FAXING
Inbound faxes can be routed based on the fax number, barcode, or caller ID. Faxes are then automatically delivered to inbound-fax
folders on the customer’s network as either a Tiff, PDF or searchable PDF image. An Epic approved document management solution
will scan the folder to import the fax into the solution and attach a link to the appropriate patient record within Epic.
MAXIMIZE THE VALUE OF EPIC
Biscom’s FAXCOM Epic Integration helps organizations maximize the value of their Epic EMR solution. With this integration, medical
professionals can fax from within Epic, quickly identify and resend failed faxes, and organize fax traffic by department. Other fax solutions
that integrate with Epic do not have this functionality and level of integration.
By integrating Biscom’s faxing capabilities with Epic, medical professionals will maximize value through:
Simplifying Fax for the Doctor
Now medical professionals can fax and see the status in Epic. There are no new systems to learn, no confusion as to how to send a
fax, and no issues with user adoption.
Managing Faxes
Organizing, isolating, and managing faxes is simpler with the FAXCOM Epic Integration. With this integration, organizations can
deploy fax folders for each department. This means that faxes from each department are grouped together, making it easier to
manage sent faxes by departments.
Automating Manual Workarounds
FAXCOM Epic Integration users don’t have to go outside the system to fax, avoiding errors that can be introduced with manual fax
processing and potential HIPAA compliance issues.
Eliminating Process Delays
Getting the right diagnosis quickly can make a huge difference in treatment success. With integrated faxing using Biscom, Epic users
no longer have to waste time printing, scanning, faxing, and entering data. All those tasks can be automated. Faxes are also sent
more quickly as users don’t need to wait for Epic to update.
Improving PHI Security
Printing, manual faxing, and scanning are all areas where PHI can be exposed. HIPAA can also be violated if, in searching for faxes,
the user is exposed to non-authorized PHI. But with the FAXCOM Epic Integration, medical professionals don’t need to manually
process information keeping everything secure and HIPAA compliant.
REQUIREMENTS
The following is needed for implementing the FAXCOM Epic Integration solution:
FAXCOM Suite
FAXCOM SDK (.Net API)
An on-premises FAXCOM Server or a Biscom-cloud fax Enterprise account
Epic 2015 with Special Update*
Epic Print Service 7.7.7
*For other versions of Epic please contact Biscom.
Top Related