Emotional Intelligence & LeadershipCPP Asia Pacific
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Session Overview
What is Emotional Intelligence The Bar-On EQ Framework EQ Skills in Leadership EQ Assessment and
Discussion Activities EQ & MBTI Links
What is Emotional Intelligence?
A set of emotional and social skills that collectively establish how well we:• Perceive and express ourselves• Develop and maintain social
relationships• Cope with challenges• Use emotional information in an effective
and meaningful way A predictor of success in life and
work
Why do emotions matter ?
Because emotions
influence and change the way
we think and perform
MacLean’s Triune Brain Theory
Executive Functioning (‘Thinking Brain’ )Neo-mammalian
Limbic System
(‘Emotional Brain’)
Reptilian (‘Regulatory
Brain’)
What is the EQ-i2.0?
A way to accurately assess strengths and blind spots: take the assessment in less than 20 minutes
A predictable way to measures current level of emotional and social functioning: receive feedback on your results
A vehicle for developing effectiveness in order to improve performance: develop a customized action plan in order to ensure you are focusing on the right development needs
How Accurate is it?
Great amount of rigor went into the research and development of the tool
4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group
Checks and balances built into the tool to ensure the most accurate results
The EQ-i2.0 Model
What Does it Measure?
The EQ-i2.0 measures five distinct aspects of
emotional and social functioning:
Self-Perception – understanding your emotions
Self-Expression – expressing your emotions
Interpersonal – develop and maintain relationships
Decision Making – use emotions to make better decisions
Stress Management – cope with challenges
The EQ Edge
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Self-Perception
Consists of the following sub-categories:• Self-Regard –
confidence• Self-Actualization –
continuous development• Emotional Self-
Awareness – understanding my emotions
Self Regard
Assets Vulnerabilities
Strengths Allowable weaknesses
Life & business experiences Perceived obstacles or history
Values Limiting beliefs
your balance sheet
Self - Expression
Consists of the following: Emotional Expression –
saying how you feel Assertiveness – standing
up for yourself effectively Independence – standing
on your own two feet
Assertiveness
Which is the Assertive response?Shoshanna, 14, enters room where her older sister, Lisa, is watching TV for past 3 hours. Shoshanna wants to watch her favourite program which starts in 5 minutes. So she:
A. Knowing Lisa always hogs TV set when she has it, decides to go upstairs and listen to CDs in her room instead.
B. States emphatically: “You’re always hogging the TV. I never get to watch it. You’re unfair. I want to watch. It’s my turn now. Get out or I’ll tell Dad.”
C. Says, “Lisa, I know you want to continue to watch TV, but my program is starting in 5 minutes and I’d like to watch it. It’s over in an hour, then you can go back to watching TV again. Remember when I did the same for you two days ago?”
Passive Assertive Aggressive
Assertiveness
Which is the Assertive response?Shoshanna, 14, enters room where her older sister, Lisa, is watching TV for past 3 hours. Shoshanna wants to watch her favourite program which starts in 5 minutes. So she:
A. Knowing Lisa always hogs TV set when she has it, decides to go upstairs and listen to CDs in her room instead.
B. States emphatically: “You’re always hogging the TV. I never get to watch it. You’re unfair. I want to watch. It’s my turn now. Get out or I’ll tell Dad.”
C. Says, “Lisa, I know you want to continue to watch TV, but my program is starting in 5 minutes and I’d like to watch it. It’s over in an hour, then you can go back to watching TV again. Remember when I did the same for you two days ago?”
Passive Assertive Aggressive
Interpersonal
Consists of the following: Interpersonal Relationships
– developing and maintaining good relationships
Empathy – recognizing and appreciating how others feel
Social Responsibility – contributing to society
Empathy
Which is the Empathic response?Still unable to master the computer program, Dillon turns to you for the third time that day seeking help and direction. He says, “ I still can’t figure out how to master this damn program. And you do it so flawlessly!” You reply:
A. “Are you this slow on the uptake with everything?”
B. “You’ll catch on. I had the same trouble initially, too.”
C. “These programs can feel really frustrating and make you think you’ll never catch on. But it gets easier.”
D. “Learning these programs can make you want to just put your fist through the screen. But it does get better.”
E. “I know how it feels not catching on right away. I was really aggrravated at the beginning too.”
ApathyEm
path
y
Sympathy
Empathy
Which is the Empathic response?Still unable to master the computer program, Dillon turns to you for the third time that day seeking help and direction. He says, “ I still can’t figure out how to master this damn program. And you do it so flawlessly!” You reply:
A. “Are you this slow on the uptake with everything?”
B. “You’ll catch on. I had the same trouble initially, too.”
C. “These programs can feel really frustrating and make you think you’ll never catch on. But it gets easier.”
D. “Learning these programs can make you want to just put your fist through the screen. But it does get better.”
E. “I know how it feels not catching on right away. I was really aggrravated at the beginning too.”
ApathyEm
path
y
Sympathy
How would you respond with Empathy?
Your spouse gets home at 5:30, turns to you and sighs, “I
didn’t get the promotion; Ralph got it. I just got a
speeding ticket on the way home, and
I’ve got a four-alarm headache.”
Empathy
Empathic?
“Didn’t get the promotion!
We’ve been banking on it.
We’ve been counting on the
increased income. What went wrong?”
“
Empathic?
Don’t worry; you’re smart. I’ve got confidence in you. Another opportunity will show.”
“
You should have seen this coming. Ralph is a fine guy; he’s a hotshot, a glad-hander and he does have more experience.”
“
Empathic?
Oh, what a day you’ve had. You must wonder if it can get any worse.”
“
Empathic?
Geez . . . You must feel like nothing’s going your way.”
“
Empathic?
Boy, you must feel like crap. Come here and I’ll give you a back rub.”
“
Empathic?
Oh, dear, it sounds awful, but others have it worse. Remember Philly? He lost his job last month, and his wife walked out four days later.”
“
Empathic?
How would you respond with Empathy?
Your spouse gets home at 5:30, turns to you and sighs, “I
didn’t get the promotion; Ralph got it. I just got a
speeding ticket on the way home, and
I’ve got a four-alarm headache.”
Empathy
Possible responses:
“Oh, what a day you’ve had. You must wonder if it can get worse.”
“Geez ... you must feel like nothing’s going your way.”
“Boy, you must feel like crap. Come here and I’ll give you a back rub.”
....Any response that captures your spouse’s internal experience or perspective: Nothing is going right.
How would you respond with Empathy?
Your spouse gets home at 5:30, turns to you and sighs, “I
didn’t get the promotion; Ralph got it. I just got a
speeding ticket on the way home, and
I’ve got a four-alarm headache.”
Empathy
Decision Making
Consists of the following: Problem Solving –
effectively managing emotions when solving problems
Reality Testing – seeing things as they really are
Impulse Control – ability to resist or delay impulses
Impulse Control
Do the following statements apply to you?
Respond with Never, Rarely, Seldom, Frequently or Always.
1. I tend to leap before I look.2. I become impatient easily.3. Others seem too slow in making up their minds.4. I often regret not giving more thought to decisions.5. I often make impulse purchases.6. Others tell me I tend to be hot-headed.7. If other drivers cut me off, I pursue and make obscene gestures at them.
Answer the following with Yes or No.
8. During the past 3 years, I have struck someone in anger.9. During the past 3 years, I have thrown objects out of a sense of frustration.10. During the past 3 years, I have made a rash decision that I have regretted.
Impulse Control
In pairs, ask one another: “As a manager, what would you find most difficult with impulse control?”
Stress Management
Consists of the following: Flexibility – adapting to change effectively Stress Tolerance – successfully coping with stressful
situations Optimism – having a positive outlook
Optimism
In pairs, ask each other these questions:
Respond with Never, Rarely, Seldom, Frequently or Always.
1. People say I complain a lot.2. Those close to me say I have a positive attitude.3. I believe I have a positive attitude.4. I wake up on a typical weekday and look forward to what’s about to unfold.5. I wake up on a typical weekend morning and look forward to the day.6. I have a positive view of the future when it comes to:
- work- career- family- social life
Write down what and how you need to lift the optimism in your work, self and family. What is your first step?
Happiness
Feeling satisfied, enjoying life An indicator of overall well-
being Not included in overall EQ-i2.0
results Impacts overall EQ-i2.0, closely
linked to:– Self-Regard– Optimism– Interpersonal Relationships– Self-Actualization
Results
You get an overall EQ-i2.0 result, plus individual results for each component You will receive feedback on your results and what they mean Your report includes strategies to further develop your emotional
intelligence and a development plan template to help you make your commitment real
Improving your Emotional Intelligence will not only help you be more successful at work, but outside of work too!
Applying EQ-i2.0
There are many ways the EQ-i2.0 can be used:
Selection Self-Awareness Succession Planning Leadership Development Executive Coaching Team Effectiveness
EQ & MBTI
Interaction for leadership.
What do you need to be more aware of for leadership based on your knowledge of:– Your MBTI
personality type?– Your understanding
of EQ?
Case Studies/ROI
Specific, measurable and scientifically validated results that link EQ-i to :
– Higher sales and profits– Increased performance – Improved customer
satisfaction – Decreased attrition rates – Reduction in training costs
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ROI Impact:
100% respondents in follow-up stated that knowing their EQ-i strengths and opportunities helped them in transitioning to a higher role
American Express
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ROI Impact:
EQ-i subscales predicted high performance 80% of the time, particularly self-awareness, stress tolerance and empathy.
Centre for Creative Leadership (CCL)
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ROI Impact:
48% of skill set required for successful execution of leadership competencies comprised of emotional and social skills
New Zealand Telecom
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ROI Impact:
EQ-i scores of individuals accounted for 32% of salesperson’s booked sales and 71% of pipeline sales
CIBC Sales
Application of EQ & MBTI
Based on today’s insights: What are two things you are going to do as a leader?
© 2011, CPP, Inc. All rights reserved 44
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