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E-Government In Malaysia

Presented By

NIK AZMIN NIK HUSSAINDeputy Director of EG Division

Malaysian Administrative Modernisation and Management Planning Unit (MAMPU),

Prime Minister’s DepartmentMalaysia

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CONTENTS

Overview of EG In Malaysia

Electronic Government Pilot Projects

Key Challenges

Critical Success Factors

Private-Public Sectors Roles in Managing Expectations

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Overview of EG

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THE VISION OF EG

“To transform administrative process and

service delivery through the use of IT

and multimedia”

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THE OBJECTIVES OF EG

REINVENT GOVERNMENT

CATALYSE MSC

Improve Connectivity

Better Access

High Quality Services

Better Process / System

Attract World Class Companies

Opportunities for Invention

Forum for Collaboration

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THE SCOPE OF EG

Citizens

Government

Business

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THE EG ENVIRONMENT

Operations & Support

Security

Change Manageme

nt Network

Applications – 7 Pilot Projects

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EG Pilot Projects

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EG PILOT PROJECTS

eServices

ELECTRONIC GOVERNMENT

PILOT PROJECTS

eProcurement

Generic Office Environment

Project Monitoring System II

Human Resource Management

Information System

Electronic Labour Exchange

EG-AG Integration

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E-Services

HRMIS PMS

GOEEnables citizens & businesses to conduct transactions through a one-stop service window

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E-Procurement

HRMIS PMS

GOE

A system that allows the Government to conduct procurement activities electronically

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Generic Office Environment

HRMIS PMS

GOEAn electronic office environment to enhance productivity through better information management, communications and collaboration

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Human Resource Information System

HRMIS PMS

GOE

Provides a single interface for Government employees to perform human resource functions

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Project Monitoring System II

HRMIS PMS

GOE

An on-line end-to-end project monitoring system creating a collaborative environment for better management of development projects

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Electronic Labour Exchange

HRMIS PMS

GOE

Provides a one-stop centre for labour market information and systematic matching of job seekers to job vacancies

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Key Challenges

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Information Privacy & Security

Reengineering and Streamlining of Current Processes and Procedures

Managing Diverse Technologies & Obsolescence

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Integration & Interoperability of EG with Other Flagship Applications & Legacy Systems

Human Resource Requirements

Managing Change

Funding

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Critical Success Factors

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Administrative mechanism

Legal framework

Common infrastructure

Leadership and shared vision

Active Communication and Collaboration

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Roles in Managing Private / Public Expectations

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Balancing e-Govt’s objectives vis-a-vis Business/Citizens expectationsShifting paradigms for Government & Private Sector BusinessesReaping the outcomes of eCommerce via eGovernment

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SUMMARY / CONCLUSION

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THANK YOU