MANAGED PRINT SERVICES CONTROL COSTS AND INCREASE YOUR OFFICE PRODUCTIVITY
Supported by intelligent systems and our Global Delivery Centre, our Managed Print Services proactively address the most common print equipment issues: 85% of consumables are supplied automatically
60% of break-fix incidents are resolved without customer intervention
Established within the East Midlands in 1996, Document
Network Services are an Accredited Managed Print
Services provider. We are part of the world’s leading
enterprise for business process and document
management and offer technologies, expertise and
services that enable your business to operate more
efficiently and effectively, whatever the situation.
We work with local and national businesses of every
size, from small businesses to global enterprises,
providing a responsive and approachable service
alongside the products, resources and support of a
major international manufacturer. With a wide range
of flexible services contracts and support options,
we make the benefits of our document management
solutions achievable for any organisation.
Today, virtually every organisation is searching
for new ways to operate more efficiently and control
costs. That’s why many are taking a new look at often
overlooked areas:
• Document printing
• Supplies
• Maintenance
• Service
Our proven Managed Print Services deliver benefits
in many areas:
• Multi vendor device management
• Consolidated billing
• Proactive break-fix
• Automatic consumable replenishment
COST REDUCTION
CONVENIENCE
CONTROL
MANAGED PRINT SERVICES
What exactly are Managed Print Services? They are a blend of services and solutions
that can save your company time and money, and which begin with change. You may
have heard of this before and wonder what working with a Managed Print Services
provider will actually do to help your company.
Our highly trained experts can implement a plan for
identifying excess costs and reducing your overall spend.
We believe that Managed Print Services deliver three
critical business advantages, which are Cost Reduction,
Control and Convenience.
COST REDUCTION
CONVENIENCE
CONTROL
• Reduce print and copy costs.
Moving from in-house print and
copy management to Managed
Print Services can trim these costs
by up to 30%.
• Multi vendor print management
solutions. We support both Xerox
and non-Xerox equipment helping
to minimise capital expenditure.
• Save resources. More efficient
management of your output device fleet
can reduce energy consumption, reduce
the cost of consumables such as ink or
toner, and cut down on waste.
• A single, predictable monthly bill for
all your output device fleet. Makes it
easier to manage costs and assist in
budget planning.
• Enhanced employee productivity, thanks
to increased uptime and the elimination
of time-consuming processes such as
meter reads, placing and chasing service
calls and supplies ordering. Employees
can concentrate on their work instead of
managing the printer or copier.
• Increased productivity. Ensure that your
devices stay up to date and that your
employees have the new features they
need to stay productive and competitive.
• Refocus IT on more critical business
tasks. IT support staff typically spend
significant time installing, supporting
and maintaining output devices.
• Highly trained managed print solutions
experts. They maximise your cost savings
and continually fine-tune your output
fleet for maximum productivity.
• Fast maintenance and repairs. Thanks to
proactive monitoring tools, our experts
can anticipate and resolve potential
issues before they become problems.
• The right supplies at the right time. Our
automated ordering systems ensure that
you never run out of ink or toner.
• Convert all or part of your output
device fleet, be it leased or owned,
to one single invoice.
• Single point of contact. One contact
for equipment, supplies, service,
invoicing and reporting provides
visibility of all your print & copy activity
and removes the inefficiency of dealing
with multiple contacts.
Control Costs
Improve Environment Sustainability
Enhance Information Security
Monitor and Manage Your Environment
Xerox Partner Print Services
HOW IT WORKS
Assess
Our Managed Print Services team will evaluate your company’s existing
hardware and consumable spend. We will gather crucial information from:
• Walkthroughs to map devices
• Discussions with key users to understand your business requirements
• Device polling to identify device usage levels
The data obtained will include an analysis of how efficient and cost
effective the devices are. Therefore, it is important to obtain actual
costs of devices, supplies and services to provide the most accurate
assessment and representation of the infrastructure.
Manage
The Management phase will be continuous. We will monitor hardware
alerts including troubleshooting and repair, proactively replenish supplies
and manage your fleet.
Regular updates and meetings will be scheduled where we will present
reports on usage and discuss potential workflow improvements that may
be beneficial to your business to create further cost efficiencies.
Control Costs
Improve Environment Sustainability
Enhance Information Security
Monitor and Manage Your Environment
Xerox Partner Print Services
Design
Following the assessment phase, we will discuss the current infrastructure
and present the new proposed design strategy.
Based on the result of this comparison, we will make appropriate
recommendations to improve print services management and enhance
capabilities for your business.
Implement
To ensure that your business maximises productivity and cost savings,
the implementation phase of the process will involve:
• Installing software to monitor supplies and service information
• Optimising hardware to streamline your business processes
• Training as needed
ASSESS & DESIGN
By establishing how many print, copy, scan and fax devices you have as well as identifying age,
installation dates, building & floor locations, our Managed Print Services can reduce your print and
copy costs by as much as 30%, while improving your company’s document production capabilities.
Before
Following the assessment phase, Document Network Services will discuss the current infrastructure
and present the new proposed design strategy. We will help you develop a Print Policy and based on
this and the result of this comparison, we will make appropriate recommendations to improve print
services management and enhance capabilities for your business.
After
DNS CASE STUDY
The Challenge
“By implementing a proven Managed Print
Services solution, this can reduce costs and
increase overall profitability. Once businesses
are aware of the key areas or devices that
amount to the most wastage, we recommended
alternative strategies.”
Darren Marsh
Managing Director - DNS£24,000Savings achieved
• Reduce costs and increase the efficiency
of document production
• Take control of budgets and reduce time spent
sourcing consumables across the group
• Decrease time spent through IT Helpdesk
managing print related issues
• Ensure security & confidentiality
• Track costs more effectively
• Speed up maintenance & repair
• Optimise the use of HP devices
The Solution
• Managed Print Services covering all equipment,
supplies & support
• Change management programme for employee
satisfaction and education
• Proactive management of device usage to ensure
delivery of the improvements and cost savings
The Results
• Printer fleet reduced by 43%
• Improve service levels and greater
functionality at a lower cost
• Savings of over £24,000 achieved.
• Clear, consolidated invoicing v
management control
XEROX CASE STUDY
The Challenge
Global Professional Services Firm
“Document Network Services as an Accredited
Print Service Provider, deliver an unrivalled end
to end management of all your document
requirements, greatly reducing costs, increasing
efficiencies and improving business outcomes.”
Darren Cassidy
Vice President
Xerox Managed Print Service Business Group
29% Reduction in printing total cost of ownership
• Create a single managed service across office,
centralised and procured print
• Cut total costs and have a single cost
per page for office printing
• Make services easier to access and more reliable,
consistent, flexible and sustainable
• Provide better management Information
The Solution
• End-to-end enterprise print service managed
with a common set of technologies, standards
and processes
• Consolidation and standardisation across devices
and facilities
• Continual service monitoring to keep resources
aligned with need
• Introduction of new capabilities such as follow-me
printing and online submission of production jobs
• Management reporting across all services, down to
individual user or device
The Results
• 29% reduction in total cost of ownership
• 99% device availability
• Helpdesk calls down by 60%
• Production print service satisfaction at 99%
• Use of paper and consumables down;
Recycling at 100%
AWARDS & RECOGNITION
Magic Quadrant for Managed Print ServicesXerox is proud to be positioned as a leader in the
Gartner Magic Quadrant for Managed Print Services.
Xerox believes that Managed Print Services is a trust
based decision and that most organisations will choose
a service provider who they believe is most able to
deliver against their business goals and achieve a well-
managed, highly productive, office print environment.
“The ability to execute axis positions each MPS
provider based on its success in delivering results
today as well as its preparation to deliver results
in the future. On this axis, Gartner verifies an MPS
provider’s capability to deliver MPS based on
direct feedback from extensive interviews with its
clients and other provided customer references.”
Gartner, Inc. “Magic Quadrant for Managed Print
Services, Worldwide” October 24 2012
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COMPLETENESS OF VISION
LEADERSCHALLENGERS
NICHE PLAYERS VISIONARIES
ARC
Konica Minolta
Toshiba
Kyocera
Pitney Bowes
CanonRicoh
Lexmark
HPXEROX
PARTNERSHIPS
Document Network Services partners are software & hardware providers and system integrators who create customised solutions that extend the functionality of a Xerox multifunctional product.
Our partner solutions cover the following key
categories – Access Control, Document Management,
Print Management and Scanning complementing the
Managed Print Services strategy of Cost Reduction,
Control & Convenience.
DocuShare®
PRODUCTSMultifunctionPrintersCopiersProduction PrintersSupplies & ConsumablesScanners
SOLUTIONSDocument ManagementPrint ManagementScanning & Archiving
Document Network Services LimitedMelbourne Business CourtMillennium WayPride ParkDerbyDE24 8LZ
( t ) 01332 362 900( f ) 01332 363 377( e ) [email protected](w) www.dnslimited.co.uk
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