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Did you know?ITIL has a strong relationship with quality systems such as
ISO 9000. In fact, ITIL can enable a fast track towards ISO 9001
certification by facilitating the implementation of processes
for the management of IT services. ITIL is a framework, not a
set of rules or procedures. Each organization that is considering
implementing any ITSM process should carefully adapt the
framework to maximize the benefits they accrue from the
implementation.
triOS Training Centres
Microsoft awarded triOS as their Certified Technical Education Centre of
the year for 2001, 2002 and 2003! triOS is also Canada’s first Microsoft
Gold Certified Partner for Learning Solutions. Whether on-line or in
the classroom, triOS Training Centres, with partners in over 60 cities
across North America, lead the industry in preparing IT professionals
for today’s ever-changing information economy.
triOS College
triOS College is an authorized academic partner for Microsoft, Novell,
Caldera (SCO), CompTIA and Prosoft. triOS College is a Private Career
College registered with Ontario’s Ministry of Training, Colleges and
Universities, which offers training in Business,Technology and
Healthcare.
triOS Support Services
triOS Support Services has been providing Premier Authorized Vendor
software support for business systems on PC platforms for over 6
years. triOS Support Services is a Microsoft Gold Certified Partner
for Support Services and Caldera (UNIX) Authorized Support Partner.
triOS Support Services' customers receive superior support & consulting
service today and down the road as their business evolves.
“This was an excellent outcome... The overall result was a 100% success rate in certification of our people
and average test score over 83%. All of this was accomplished while saving us an estimated 40% versus
the competitive quotes. I am quite pleased with this result.”
- Compaq Canada
Toronto
20 Adelaide St. E, Ste. 501
Toronto, ON M5C 2T6
Phone: (416) 363-2026
North York
4025 Yonge St., Ste. 215
North York, ON M2P 2E3
Phone: (416) 250-5630
Mississauga
55 City Centre Dr., Ste. 200
Mississauga, ON L5B 1M3
Phone: (905) 949-4955
Richmond Hill
9040 Leslie Street, Ste. 300
Richmond Hill, ON L4B 3M4
Phone: (905) 707-6680
(416) 410-6900
Other Locations:
Windsor, London, Hamilton,
Kitchener
triOS ITIL
I T S e r v i c e
M a n a g e m e n t
Y O U n e e d M O R E t h a n j u s t T E C H N I C A L S K I L L S
i m p r o v i n g l i v e s b y
S H A R I N G O U R K N O W L E D G E o f
I N F O R M A T I O N & T E C H N O L O G Y
R u n n i n g a f u l ly i n t e g r a t e d I T
o r g a n i z a t i o n i s n o e a s y ta s k
Is ITIL New to You?The IT Infrastructure Library (ITIL) is a worldwide, de-facto standard for the management of Information Technology Services that
establishes best practice and a standard of IT Service quality. The Information Technology Infrastructure Library (ITIL) was developed
in 1989 in response to organizations’ growing dependency on IT. Without IT, most businesses cannot function, without quality IT, they
cannot function well. Organizations therefore, need quality IT services. These services must, of course, be matched to business needs
and customer requirements as they evolve and they must be provided economically which implies making optimum use of scarce IT skills.
ITIL embodies good practice for IT Service Management. It provides a documented, systematic approach that will help organizations
deliver well-managed IT services in the face of such difficulties. Today, government and industry alike are increasingly adopting IT
Service Management (ITSM) practices based on ITIL. Based on its current popularity, a basic knowledge of ITIL is useful and marketable.
The ITSM ConceptService Management is a collection of shared responsibilities, plus interrelated disciplines and processes that enable an organization
to measure, control and ultimately manage the IT infrastructure to deliver quality, cost effective services to meet both short and
long-term business requirements. This can involve one or more business areas ranging from single application access to a complex set
of facilities spread across a number of differing platforms.
Why ITIL was Developed• To improve efficiency
• To facilitate the quality management of IT services
• To increase cost effectiveness
• To reduce risks
• To provide codes of practice in support of total quality management
IT teams and organizations need quality, economical IT services that match
to business needs and customer requirements as they evolve. ITIL best practices
and framework for IT Service Management is the answer. triOS delivers the
solution.
ITSM Processes
Service Support
• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management
Service Delivery
• Service Level Management
• IT Financial Management
• Capacity Management
• Availability Management
• Continuity Management
w w w . t r i o s . c o m
triOS Training Centres is proud to partner with StAY Technologies to offer you
ITIL – IT Service Management Training.
IT professionals worldwide have realized that technical competency is not all that is
needed. Join the thousands of technical professionals in focusing on service and gaining
an understanding of the business processes you need to succeed with ITIL training.
I T I L - I T S e r v i c e M a n a g e m e n t
C e r t i f i c a t i o n C o u r s e O v e r v i e w
ITIL IT Service Management Essentials 3 DaysThis three (3) day course will assist you in achieving the ITIL Foundation certification and also provide you with the necessary information
to start applying ITSM industry best practices within your organization.
ITIL Practitioner I – Change & Configuration Management 5 DaysITIL Practitioner II – Service Desk, Incident & Problem Management 4 DaysITIL Practitioner III – Service Level Management 3 DaysThe Practitioner Programs consist of dynamic and intensive, interactive workshops that provide participants with the essential knowledge
and tools required to successfully implement ITIL Processes. Upon completion of one of the courses, the participants will also be ready to
obtain up to two (2) ITIL Practitioner certifications.
ITIL IT Service Manager Masters Program 12 DaysThe ITIL Service Manager’s Program is designed for Senior Management looking to manage and implement ITSM processes. Throughout
the program, participants will learn through theory and practice, the detailed ITIL Service Support and Service Delivery processes. The
Manager’s Certificate provides international credentials that an individual has clearly demonstrated their ability to relate ITIL knowledge
and manage the processes within the requirements and policies of an organization.
ITIL for Decision Makers 1 DayThis one (1) day interactive workshop will cover the processes, management challenges and organizational issues of supporting and
delivering IT Services to the international ‘best practice’ standards described in the IT Infrastructure Library (ITIL).
ITIL for Senior ManagementWe also provide one (1) day workshops for Senior Management on the ITIL Framework. This session is aimed at providing key information
to Senior Managers on how ITSM and ITIL can be an important asset for the success of their IT Organization.
Benefits• Learn from the ITIL experts – our instructors have years of IT Service Management industry experience and will work with you
to improve your understanding of the ITIL framework and best practices
• Hands-on learning and examination – you will review lectures, practical exercises, case studies and mock exams for an in-depth
review to prepare you to write your certification exam
• Learn from curriculum designed by ITIL Certified IT Practitioners and approved by EXIN and ISEB
• Gain insight into the application of IT Service Management based on the industry-leading ITIL framework
• Understand your organization’s IT Services strengths and weaknesses
• All IT Service Management courses include the EXIN/ISEB accredited Certification Exams
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