4/9/2014
1
Patient-Centered Care: A Transformation Not a Checklist!
Denise Boudreau-Scott & Denise Kish
4/9/2014
2
The way...
4/9/2014
3
4 Components of PFCC
Respect and Dignity
Information Sharing
Participation
Collaboration
Roundtable Discussion
Had you heard the term “patient- and family-centered
care” before viewing this video? If so, did the video
change your understanding of what it is? In what ways?
4/9/2014
4
The Who, What, When, Where & Why
Who?
4/9/2014
5
What?
When?
4/9/2014
6
Where?
Why?
4/9/2014
7
Stuck vs Unstuck
Stuck!
“I don’t know how to!”
“We don’t have that…”
“But we are different!”
4/9/2014
8
Unstuck
“I will find out!”
“We don’t have that, but we have this…”
“We are different, but so are lots of others.”
But, what about...
4/9/2014
9
Fact vs Fiction
It Costs More!
It’s Nice but Not Necessary!
Our Patients Aren’t Complaining!
We are Already Doing Too Much!
It’s the Nurse’s Job!
The Truth
Increased satisfaction of residents, families & staff
Marketing tool
Dramatic decrease in malpractice suits
Positive effect on HCAPs in hospitals
Positive effect on bottom line
4/9/2014
10
Stuck vs Unstuck
Would $11.43 per resident per day get you unstuck?
20
4/9/2014
11
Would a 3% increase in census get you unstuck?
21
One Organization’s Journey
22
4/9/2014
12
CHCC Journey
Visualize
4/9/2014
13
Respect and Dignity
Information Sharing
Participation
Collaboration
FAB
• Features
• Advantages
• Benefits
4/9/2014
14
What’s your FAB on PFCC?
4/9/2014
15
Thank you!
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