GOH
TRADERS HOTEL
KUALA LUMPUR
by Shangri-La
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Perfectionist
Ambitious
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Aggressive Fast learner
� Passionate
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Self motivated
Independent
Strive for result
Challenge status quo
� Self demanding
EDUCATION QUALIFICATIONS AND ACHIEVEMENTS Corporate Trainee Program CourseShangriShangri Bachelor of International Hospitality Management [Hons], 2011(License Professionnelle Hôtellerie TourismeTaylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with With Second Class Upper Honour Diploma in Hospitality Management ,2009(Baccalaureat Technologique Hotellerie)Taylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with With Honourable Pass
EMPLOYMENT [13 Oct 2014 Housekeeping [01 Jun 2013 Housekeeping [13 Aug 2013 Corporate TraineeHousekeeping Corporate Trainee (Shangri
GOH JIE SHENG - JASON
B-3-10,Wangsa Metroview Condominium, Alan Metro Wangsa, Wangsa Maju
Seksyen 2,53300 Kuala Lumpur WP – Kuala Lumpur
+6 017-7880935 jsheng_goh0803@hotm
EDUCATION QUALIFICATIONS AND ACHIEVEMENTS
Corporate Trainee Program Course Shangri-La Academy Zhuhai, Guangdong Province, China, 2013 Shangri-La Academy Shenzhen, Guangdong Province, China, 2013
Bachelor of International Hospitality Management [Hons], 2011License Professionnelle Hôtellerie Tourisme)
Taylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with University of Toulouse, Toulouse, France. With Second Class Upper Honour
Diploma in Hospitality Management ,2009-2011 (Baccalaureat Technologique Hotellerie) Taylor’s University, Malaysia [School of Hospitality, Culinary
ffiliated with University of Toulouse, Toulouse, France. With Honourable Pass
EMPLOYMENT
[13 Oct 2014 – Current] Housekeeping - Service Manager
[01 Jun 2013 – 12 October 2014] Housekeeping - Acting as a Housekeeping Manager
[13 Aug 2013 – 12 October 2014] Corporate Trainee - Service Leader Housekeeping Corporate Trainee (Shangri-La Talent Development Program)
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10,Wangsa Metroview Condominium, Alan Metro Wangsa, Wangsa Maju
Kuala Lumpur
mail.com
EDUCATION QUALIFICATIONS AND ACHIEVEMENTS
La Academy Zhuhai, Guangdong Province, China, 2013 La Academy Shenzhen, Guangdong Province, China, 2013
Bachelor of International Hospitality Management [Hons], 2011-2013
Taylor’s University, Malaysia [School of Hospitality, Culinary Art & Tourism]
Taylor’s University, Malaysia [School of Hospitality, Culinary Art & Tourism]
Acting as a Housekeeping Manager
La Talent Development Program)
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SUMMARY A young hotelier who is hardworking, energetic and full of passion in hospitality industry. My journey started up with Shangri-La properties - Traders Hotel Kuala Lumpur as a Corporate Trainee under housekeeping department. Currently work as Housekeeping service manager in Traders Hotel Kuala Lumpur. Selected by company went to Shangri-La Academy Zhu Hai, China for 5 weeks to broaden knowledge and learn comprehensive security to apply and practice in the workplace. Appointed to join Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS 18001:2007, MS1722:2011 - Internal Auditor & Committee Member. I always seek for employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.
LEARNING & DEVELOPMENT
Housekeeping Departmental Trainer o Developed new training program o Conducted Housekeeping Training to ensure the performance is up
to hotel standard(Revise Training system to ensure high productivity )
o Developed Standard Operating Procedures (SOPs) and revise (when necessary)
o Developed New housekeeping training program such as role play and creating Q-card to enhance staff awareness
o Check the room quality daily and make sure room attendances’ performance are up to hotel standard
o Coaching and training new trainee Responsible for the daily operation to ensure the 571 rooms are up to hotel
standard Taking care for housekeeping daily operation, to make sure supervisors and
service associates are done their job properly to ensure highest standard of cleaning by constantly circulating all areas
involved, providing support and coaching Inspection of vacant clean rooms, staff duty conditions, assigns floors, tasks
and duties to Room Attendants Assist in preparation and inspection for VVIP rooms Monitor of inventory such as Linen, Operating Equipments item and
amenities. Responsible for inspecting guest rooms and resolving any guest complaints Handling guest lost and found item and courier item back to the guest Responsible for staff and trainee duty roster Responsible to manage Preventive Maintenance Team and work closely
with engineering team to make sure all jobs are done properly without failed Perform other duties assigned by the Executive Housekeeper & Assistant
Executive Housekeeper
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OTHER SKILLS
Trained Emergency Response Team (ERT) Primary & Secondary Team (Search, Rescue, First Aider Team)
HACCP Internal Auditor Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS
18001:2007, MS1722:2011 - Internal Auditor & Committee Member Successfully completed KUKKIWON’s 2nd DAN Taekwondo promotion
Test and as a qualifies Taekwondo Instructor Trainer Skill 1 and 2 In charged for Hygiene administration work for 6 months (Handover by
Hygiene Manager ) o To ensure all F&B and kitchen outlet in the hotel are followed
HACCP standard. o Prepared weekly kitchen walk report o Conducted HACCP Inspection to all the outlet o Prepared and chair for monthly HACCP meeting o Conducted Investigation for physical contamination or FBI cases o Prepared monthly food sampling test and provided action plan if
needed o Prepared HACCP internal audit & assist in HACCP certification
renewal audit CERTIFICATIONS
Trainer Skills 1 (TS 1) Methodology & Techniques by Shangri-La Hotels & Resorts
Trainer Skills 2 (TS 2) Methodology & Techniques by Shangri-La Hotels & Resorts
Corporate Trainee Program phase 1 & 2 - Shangri-La Academy Zhuhai, China – 2013
Corporate Trainee Program - Traders Hotel Kuala Lumpur, Malaysia – 2013 KUKKIWON’s 2nd DAN in Taekwondo First Aid and CPR program Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS
18001:2007, MS1722:2011 – Internal Auditor Training
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REFFERENCES Name : Mr. Franklin Gorden Contact No : + 603 – 2332 9888 ext 6999 Designation : Executive Housekeeper Traders Hotel Kuala Lumpur Email : [email protected] Name : Mr. Jon Teoh Woei Zhung Contact No : + 603 – 2332 9888 ext 6202 / + 6016 2386940 Designation : Training and Quality Improvement Manager Traders Hotel Kuala Lumpur Email : [email protected] Name : Mr. Rave Naidu Contact No : +6012 - 6067252 Designation : Security Manager and Taekwondo Instructor Taylor’s University Lakeside Campus
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