GOH

TRADERS HOTEL

KUALA LUMPUR

by Shangri-La

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Perfectionist

Ambitious

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Aggressive Fast learner

� Passionate

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Self motivated

Independent

Strive for result

Challenge status quo

� Self demanding

EDUCATION QUALIFICATIONS AND ACHIEVEMENTS Corporate Trainee Program CourseShangriShangri Bachelor of International Hospitality Management [Hons], 2011(License Professionnelle Hôtellerie TourismeTaylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with With Second Class Upper Honour Diploma in Hospitality Management ,2009(Baccalaureat Technologique Hotellerie)Taylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with With Honourable Pass

EMPLOYMENT [13 Oct 2014 Housekeeping [01 Jun 2013 Housekeeping [13 Aug 2013 Corporate TraineeHousekeeping Corporate Trainee (Shangri

GOH JIE SHENG - JASON

B-3-10,Wangsa Metroview Condominium, Alan Metro Wangsa, Wangsa Maju

Seksyen 2,53300 Kuala Lumpur WP – Kuala Lumpur

+6 017-7880935 jsheng_goh0803@hotm

EDUCATION QUALIFICATIONS AND ACHIEVEMENTS

Corporate Trainee Program Course Shangri-La Academy Zhuhai, Guangdong Province, China, 2013 Shangri-La Academy Shenzhen, Guangdong Province, China, 2013

Bachelor of International Hospitality Management [Hons], 2011License Professionnelle Hôtellerie Tourisme)

Taylor’s University, Malaysia [School of Hospitality, Culinary Affiliated with University of Toulouse, Toulouse, France. With Second Class Upper Honour

Diploma in Hospitality Management ,2009-2011 (Baccalaureat Technologique Hotellerie) Taylor’s University, Malaysia [School of Hospitality, Culinary

ffiliated with University of Toulouse, Toulouse, France. With Honourable Pass

EMPLOYMENT

[13 Oct 2014 – Current] Housekeeping - Service Manager

[01 Jun 2013 – 12 October 2014] Housekeeping - Acting as a Housekeeping Manager

[13 Aug 2013 – 12 October 2014] Corporate Trainee - Service Leader Housekeeping Corporate Trainee (Shangri-La Talent Development Program)

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10,Wangsa Metroview Condominium, Alan Metro Wangsa, Wangsa Maju

Kuala Lumpur

mail.com

EDUCATION QUALIFICATIONS AND ACHIEVEMENTS

La Academy Zhuhai, Guangdong Province, China, 2013 La Academy Shenzhen, Guangdong Province, China, 2013

Bachelor of International Hospitality Management [Hons], 2011-2013

Taylor’s University, Malaysia [School of Hospitality, Culinary Art & Tourism]

Taylor’s University, Malaysia [School of Hospitality, Culinary Art & Tourism]

Acting as a Housekeeping Manager

La Talent Development Program)

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SUMMARY A young hotelier who is hardworking, energetic and full of passion in hospitality industry. My journey started up with Shangri-La properties - Traders Hotel Kuala Lumpur as a Corporate Trainee under housekeeping department. Currently work as Housekeeping service manager in Traders Hotel Kuala Lumpur. Selected by company went to Shangri-La Academy Zhu Hai, China for 5 weeks to broaden knowledge and learn comprehensive security to apply and practice in the workplace. Appointed to join Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS 18001:2007, MS1722:2011 - Internal Auditor & Committee Member. I always seek for employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

LEARNING & DEVELOPMENT

Housekeeping Departmental Trainer o Developed new training program o Conducted Housekeeping Training to ensure the performance is up

to hotel standard(Revise Training system to ensure high productivity )

o Developed Standard Operating Procedures (SOPs) and revise (when necessary)

o Developed New housekeeping training program such as role play and creating Q-card to enhance staff awareness

o Check the room quality daily and make sure room attendances’ performance are up to hotel standard

o Coaching and training new trainee Responsible for the daily operation to ensure the 571 rooms are up to hotel

standard Taking care for housekeeping daily operation, to make sure supervisors and

service associates are done their job properly to ensure highest standard of cleaning by constantly circulating all areas

involved, providing support and coaching Inspection of vacant clean rooms, staff duty conditions, assigns floors, tasks

and duties to Room Attendants Assist in preparation and inspection for VVIP rooms Monitor of inventory such as Linen, Operating Equipments item and

amenities. Responsible for inspecting guest rooms and resolving any guest complaints Handling guest lost and found item and courier item back to the guest Responsible for staff and trainee duty roster Responsible to manage Preventive Maintenance Team and work closely

with engineering team to make sure all jobs are done properly without failed Perform other duties assigned by the Executive Housekeeper & Assistant

Executive Housekeeper

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OTHER SKILLS

Trained Emergency Response Team (ERT) Primary & Secondary Team (Search, Rescue, First Aider Team)

HACCP Internal Auditor Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS

18001:2007, MS1722:2011 - Internal Auditor & Committee Member Successfully completed KUKKIWON’s 2nd DAN Taekwondo promotion

Test and as a qualifies Taekwondo Instructor Trainer Skill 1 and 2 In charged for Hygiene administration work for 6 months (Handover by

Hygiene Manager ) o To ensure all F&B and kitchen outlet in the hotel are followed

HACCP standard. o Prepared weekly kitchen walk report o Conducted HACCP Inspection to all the outlet o Prepared and chair for monthly HACCP meeting o Conducted Investigation for physical contamination or FBI cases o Prepared monthly food sampling test and provided action plan if

needed o Prepared HACCP internal audit & assist in HACCP certification

renewal audit CERTIFICATIONS

Trainer Skills 1 (TS 1) Methodology & Techniques by Shangri-La Hotels & Resorts

Trainer Skills 2 (TS 2) Methodology & Techniques by Shangri-La Hotels & Resorts

Corporate Trainee Program phase 1 & 2 - Shangri-La Academy Zhuhai, China – 2013

Corporate Trainee Program - Traders Hotel Kuala Lumpur, Malaysia – 2013 KUKKIWON’s 2nd DAN in Taekwondo First Aid and CPR program Environmental, Safety & Health (ESH) – ISO 14001:2004, OSHAS

18001:2007, MS1722:2011 – Internal Auditor Training

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REFFERENCES Name : Mr. Franklin Gorden Contact No : + 603 – 2332 9888 ext 6999 Designation : Executive Housekeeper Traders Hotel Kuala Lumpur Email : franklin.gorden@tradershotels.com Name : Mr. Jon Teoh Woei Zhung Contact No : + 603 – 2332 9888 ext 6202 / + 6016 2386940 Designation : Training and Quality Improvement Manager Traders Hotel Kuala Lumpur Email : jon.teoh@tradershotels.com Name : Mr. Rave Naidu Contact No : +6012 - 6067252 Designation : Security Manager and Taekwondo Instructor Taylor’s University Lakeside Campus