7/27/2019 CV-17440828-938246-muhammadusman-mirza.docx
1/2
MUHAMMAD USMAN MIRZA
76-A GOR5 HBFC Faisal Town Lahore
+92 42 35160372 0323-8605555
Brief Biography
Fathers name: Anwar Hussain Mirza
Date of Birth: 03-01-1985
Nationality: Pakistani
Marital Status: Married
Religion: Islam
N.I.C. #: 35202-8109276-7
SUMMARY OF QUALIFICATIONS
Successfully passed all the examinations of M.Sc. B.Sc. and F.Sc.
Successfully completed internship at PU FM Radio 104.6 as a presenter
Successfully completed internship at Time and Vision Advertising Agency as a client Agent
Successfully completed a research project in final Year of M.Sc. regarding a TVS advertisement
PROFESSIONAL CAREER OBJECTIVE
I always like to do the work that puts me on a growing edge.
EDUCATIONAL QUALIFICATION
Diploma inHuman Resource Management 2009 (69%)
Pakistan Institute of Management (PIM)
Masters of Communication Studies (M.Sc.) 2006 (GPA 3.39)
Institute of Communication Studies, University of the Punjab, Pakistan
Bachelors of Communication Studies (B.Sc.)
Institute of Communication Studies, University of the Punjab, Pakistan
Intermediate in General Science (F.Sc.) 2002 (1stDiv.)
Formanites College, Lahore, Pakistan
Matriculation 2000 (1stDiv.)
The Punjab School
INTERNSHIP EXPERIENCE
Worked at PU FM radio 104.6 as a presenter. Part of a team of young enthusiastic people atthat radio station in 2006.
Worked as a client agent in Time and Vision Advertising Agency. Handled different clientsand projects successfully 2007.
Worked as an Editor in News Paper The Post 2010. Worked in Channel 5 as MCR & NCR Assistant 2010.
WORK EXPERIENCE
Warid Telecom Pvt. Ltd Tenure: February 2007-2010 Location: Lahore
Positions Accomplishments
Official Help
Line
Provided technical assistance to Warid and Wateen employees, officials,and franchises.
Analyzed different issues and escalated them to the relevant departmentsuch as Operations, Subscriber Support, Complaints Support, Credit &
Collection, Bill Delivery, Correspondence and Outbound for their
7/27/2019 CV-17440828-938246-muhammadusman-mirza.docx
2/2
resolution and improving company image.
AWARDS/ACHIEVEMENTS
January 2009 - Official Help Line Employee of the Month. March 2010 - Surprise award on Auditing Tabs accesses nationwide.
Inbound
Corporate
Customer
Services
Provided information about products and services to the customers. Execution of collective plans to achieve goals of first call resolution. Learned about organizations products and services and kept up-to-date
with any changes to them.
Regularly attended training and coaching sessions conducted. Conveying customers feedback and suggestions to the Supervisor in
order to offer services exceeding customer expectations.
Taking immediate and all possible measures to resolve customersproblem keeping company policies in view.
A thorough knowledge of CRM being used.Business
Analysis
Executive
Handled the entire complaints nationwide of TABS (Oracle) of Warid.
Delivered daily reports to management about company revenues &customer complaints.
Engineering Kinetics Pvt.Ltd Tenure: January- May 2011 Location: Lahore
Trainee
Admin Officer
Working as an admin officer in engineering kinetics. Looking aftergeneral administration work in head office and local projects.
Maintaining head office employees attendance, vehicles record,cleanliness of building, security record, update documentation and filing
record of department.
C42 (Media Channel) Tenure: May- August 2011 Location: Lahore
Reporter Majorly did crime reporting along with general reporting of News. Worked as NLE (Non Linear Editor) Worked on Assignment Desk
PERSONAL CHARACTERISTCS
Strengths
Committed to Work, Always willing to learn and welcome the challenges, a Team player and
proficient in Multi-tasking
Entertaining ActivitiesPlaying Cricket, Table Tennis, and video games.
Listening to music, Reading Articles and increasing my English language vocabulary,
Watching NEWS
Language and degree of proficiency
English and Urdu Excellent in reading, writing and speaking
Punjabi Proficient in speaking
Computer literacy
Microsoft Word Microsoft Excel Microsoft PowerPoint
Proficient in technicalities of internet searching and browsing
Well conversant with social networking websitesREFERENCES: Shall be available as per request.
Top Related