CV-17440828-938246-muhammadusman-mirza.docx

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    MUHAMMAD USMAN MIRZA

    76-A GOR5 HBFC Faisal Town Lahore

    +92 42 35160372 0323-8605555

    [email protected]

    Brief Biography

    Fathers name: Anwar Hussain Mirza

    Date of Birth: 03-01-1985

    Nationality: Pakistani

    Marital Status: Married

    Religion: Islam

    N.I.C. #: 35202-8109276-7

    SUMMARY OF QUALIFICATIONS

    Successfully passed all the examinations of M.Sc. B.Sc. and F.Sc.

    Successfully completed internship at PU FM Radio 104.6 as a presenter

    Successfully completed internship at Time and Vision Advertising Agency as a client Agent

    Successfully completed a research project in final Year of M.Sc. regarding a TVS advertisement

    PROFESSIONAL CAREER OBJECTIVE

    I always like to do the work that puts me on a growing edge.

    EDUCATIONAL QUALIFICATION

    Diploma inHuman Resource Management 2009 (69%)

    Pakistan Institute of Management (PIM)

    Masters of Communication Studies (M.Sc.) 2006 (GPA 3.39)

    Institute of Communication Studies, University of the Punjab, Pakistan

    Bachelors of Communication Studies (B.Sc.)

    Institute of Communication Studies, University of the Punjab, Pakistan

    Intermediate in General Science (F.Sc.) 2002 (1stDiv.)

    Formanites College, Lahore, Pakistan

    Matriculation 2000 (1stDiv.)

    The Punjab School

    INTERNSHIP EXPERIENCE

    Worked at PU FM radio 104.6 as a presenter. Part of a team of young enthusiastic people atthat radio station in 2006.

    Worked as a client agent in Time and Vision Advertising Agency. Handled different clientsand projects successfully 2007.

    Worked as an Editor in News Paper The Post 2010. Worked in Channel 5 as MCR & NCR Assistant 2010.

    WORK EXPERIENCE

    Warid Telecom Pvt. Ltd Tenure: February 2007-2010 Location: Lahore

    Positions Accomplishments

    Official Help

    Line

    Provided technical assistance to Warid and Wateen employees, officials,and franchises.

    Analyzed different issues and escalated them to the relevant departmentsuch as Operations, Subscriber Support, Complaints Support, Credit &

    Collection, Bill Delivery, Correspondence and Outbound for their

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    resolution and improving company image.

    AWARDS/ACHIEVEMENTS

    January 2009 - Official Help Line Employee of the Month. March 2010 - Surprise award on Auditing Tabs accesses nationwide.

    Inbound

    Corporate

    Customer

    Services

    Provided information about products and services to the customers. Execution of collective plans to achieve goals of first call resolution. Learned about organizations products and services and kept up-to-date

    with any changes to them.

    Regularly attended training and coaching sessions conducted. Conveying customers feedback and suggestions to the Supervisor in

    order to offer services exceeding customer expectations.

    Taking immediate and all possible measures to resolve customersproblem keeping company policies in view.

    A thorough knowledge of CRM being used.Business

    Analysis

    Executive

    Handled the entire complaints nationwide of TABS (Oracle) of Warid.

    Delivered daily reports to management about company revenues &customer complaints.

    Engineering Kinetics Pvt.Ltd Tenure: January- May 2011 Location: Lahore

    Trainee

    Admin Officer

    Working as an admin officer in engineering kinetics. Looking aftergeneral administration work in head office and local projects.

    Maintaining head office employees attendance, vehicles record,cleanliness of building, security record, update documentation and filing

    record of department.

    C42 (Media Channel) Tenure: May- August 2011 Location: Lahore

    Reporter Majorly did crime reporting along with general reporting of News. Worked as NLE (Non Linear Editor) Worked on Assignment Desk

    PERSONAL CHARACTERISTCS

    Strengths

    Committed to Work, Always willing to learn and welcome the challenges, a Team player and

    proficient in Multi-tasking

    Entertaining ActivitiesPlaying Cricket, Table Tennis, and video games.

    Listening to music, Reading Articles and increasing my English language vocabulary,

    Watching NEWS

    Language and degree of proficiency

    English and Urdu Excellent in reading, writing and speaking

    Punjabi Proficient in speaking

    Computer literacy

    Microsoft Word Microsoft Excel Microsoft PowerPoint

    Proficient in technicalities of internet searching and browsing

    Well conversant with social networking websitesREFERENCES: Shall be available as per request.


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