Customized Employment Strategies
What Works? What Doesn’t?
Job SeekerStrengths
PreferencesSupports
EmployerUnmet Needs
Negotiated CustomizedEmployment
Collaborative
Case Management
Team
Medical
Needs
Counseling
Family &
Social
Support
Job Supports
Training
Housing
Client &
Facilitator
Food
The client-centered, TEAM foundation:
TOOLS & TECHNIQUES TO PRACTICESTRENGTHS/CHOICE BASED APPROACH
1. DISCOVERY*
2. PERSONAL PROFILE* (Discovery Report)
3. JOB PLANNING MEETING* *We’ll focus on the three above today
4. Client Portfolio
5. Job Customization
6. Self Employment Development
DVRDVR Family/FriendFamily/Friend
CRPCRP PARTNER AGENCIESPARTNER AGENCIES
Client Driven;
FacilitatorHelping
Client Driven;
FacilitatorHelping
“Wrap Around Services” approach“Wrap Around Services” approach
Service TEAM is the KEY
Service team develops the best approach to a prospective employer using discovery
information (“personal profile”) to help job-develop for a customized position.
Customized job seeker meets unmet needs for an employer using discovery information.
JD
PlanningJD
Planning
Job MatchJob Match
Customized job
Customized job
Follow-up & Safety Net
Follow-up & Safety Net
Employer
Driven
Employer
Driven
Consumer
Driven
Consumer
Driven
“DISCOVERY” as the
foundation
“DISCOVERY” as the
foundation
What is “Discovery”? • Comprehensive research/biography into consumers
daily lives to learn their interests, supports, strengths and skills to better assist them in reaching their employment goals.
What we usually know about the people we try to assist
We need to know it all
The Iceberg Analogy of Discovery
DISCOVERY = Who is this Person?client complexities AND potential job contributions
Discovery Process
Responsibilities
Challenges
TransportationComplexities
Hobbies
SkillsInterest Areas
Education
Vocational Profile and Vocational Portfolio
• Profile is the written summary/biography of the individual’s Discovery; shared with team members-valuable information that could point to success and supports on the job.
• Portfolio is the visual resume showing interest, work skills and personal characteristics to be shown to prospective employers.
• Sample one page portfolio• Binder highlighted portfolio
Who does Discovery/Profile?
• Facilitated through a CRP/provider or lead case-manager
• Completed by the applicant, Self Directed Discovery
• Group or Peer Directed learning about the applicant
• Combination of above
Job Development Team Planning
• Service team & consumer work together to develop an individualized employment plan based on DISCOVERY/Personal Profile. It’s VERY specific; identifies employers to be approached, etc.
Job Negotiations• CEG job developer or team member approaches a
prospective employer with consumer portfolio to help develop a customized position. Customized job seeker meets unmet needs for an employer.
“Job Customization” Outcomes:• Carved Jobs: Job descriptions based on tasks
derived from a single traditional job• Negotiated Jobs: Job descriptions based on
tasks derived from a variety of jobs• Created Jobs: Job descriptions based on
heretofore unmet needs of a work setting• Contract Jobs: Carved, negotiated or created
job descriptions performed under a contract• Micro-enterprises: Small businesses based on
the unmet needs of a local market
CUSTOMIZING “SUCCESS”
• “Discover” complexities, individual strengths, capacity and interests to fully maximize client’s job potential
• Applicant’s resulting “profile” drives the employment process through a strength’s based, client centered approach
• “Customized placement” also meets individual employer needs
Final learning stage is PRACTICE:
• Build the service team• CRPs can help A LOT; Liza, Shane, Tracy• Use the “Customized Employment” manual• Complete Discovery; utilize profile examples• Develop the employment plan using that info• TA assistance available to implement: Margie Thomson at 465-3199 Sean O’Brien at 465-6969
For our clients and employers!
CE Reference Material:
• Alaska Customized Employment Website:
http://www.labor.state.ak.us/dvr/ceg.htm
Mike Calahan’s Discovery video:http://www.t-tap.org/training/onlineseminars/callahan/callahan_discovery.htm
SPECIAL THANKS!
Special thanks to “Employment for All” for serving as our master trainers; Mike Callahan, Civa Shumpert & Joe Skiba
In addition, BIG thanks to Margie & Liza for helping out on this training!
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