CareTech SolutionsOverview
2
Why Healthcare Institutions Partner with CareTech
Provide Cost Savings / IT Dividend
Facilitate Rapid Implementations
Enable Business Continuity
Gain A Competitive Advantage
Achieve Better Patient Outcomes
Information Technology Selection / Spending Validation
3
Vital Signs
• Established healthcare focused IT company – founded in 1998• Repeat clients - 100% referencable• Metrics based delivery• Over 45 hospitals and medical centers with 150+ ancillary sites• 900+ healthcare information technology professionals
Strengths
• Support 300+ software applications from 200+ vendors• Support all major systems: PACS, Wireless Infrastructure,
Web Services, CPOE, Service Desk, Business Systems, EMR, High Availability Infrastructure, Citrix / Virtualization, Clinical Systems, Document Imaging
Vendor Neutrality
• Proven ability to reduce Information Technology (IT) expenditures and prove ROI
• Metric-based delivery approach• Extensive healthcare technology and service expertise• Cultural Compatibility• Capital Conservation, Simple Contract, Price Transparency
Services to Affect Positive Healthcare
Outcomes
CareTech Solutions, Inc. Best in KLAS
Extensive IT OutsourcingKLAS® 2008 Top 20
Report
4
Clients
CareTech Delivers Products and Services to More Than 50 Healthcare Organizations Across the United States.
Map Icon Description
Primary Remote Hosting Data Center & Disaster Recovery Site
States where CareTech products and services are provided
Number of CareTech supported data center#
Map Legend1
1
2
19
2
CareTech Operates 16 Data Centers Across Six States Throughout the Country for Our Healthcare Clients
5 5
Demonstrated Client Success
55
A 2008 Technology Leader of Michigan
Ranked for four years running in Healthcare Informatics’ Top 100 Healthcare IT
companies ranked by Revenue• Named for four years running a
Detroit Future 50 organization
2008 Most Wired Hospital * 3 yrs * 2 yrs
2008 Web Awards
Best Practices in Infrastructure
Management Award
Named ComputerWorld’s2006 winner
Ranked #1: 2008 Extensive IT
Outsourcing Study
6
National Awards and Industry Recognition
Sources: KLAS® 2008 Top 20 Report and KLAS® 2008 Extensive IT Outsourcing Study
1st CareTech Solutions, Inc. 94.62nd McKesson 85.63rd Eclipsys 79.6NA Extensive IT Outsourcing Average 78.54th Perot Systems 78.05th Siemens 71.76th ACS 62.5
Rank Service Provider Overall Performance Score(Out of 100)
Ranked #1: KLAS® 2008 Extensive IT Outsourcing Study
CareTech Solutions, Inc. Best in KLAS – Extensive IT OutsourcingKLAS® 2008 Top 20 Report
7
Typical Hospital Technology Portfolio
Laboratory Information
System
Electronic Signature
RadiologyInformation
System
PatientScheduling
Results Reporting
RadiologyPACS
Inpatient / OutpatientPharmacy
Nursing Document.
Transcription
Decision Support
Lab Blood Bank
Dietary
Occupational Medicine
Physician Credentialing
ADT/Registration
Case Mgt Utilization Review
Infection Control
Operating Room
Risk MgtSocial Work
MedicationDispensing
Accounts Payable
Physician Practice
Mgt. (financials)
Business & Administrative Applications
Material Mgt. /
Purchasing
Payroll
Human Resources
Time & Attendance
General Ledger Billing
Emergency Room
Order Entry
Nurse Scheduling
Physician Office Base
EMR
DictationDrug
Formulary
Medical Records Encoder
Insurance Eligibility
Employee Education
Contract Mgt.
Employee Health
EMPI
Discharge Planning
Clinical Documentation /
Charting
Infrastructure ComponentsWireless Network Access
High Speed Network
Interface Engine
Network Mgt Tools
Patient Accounting
Desktop Device Refresh
Point of Care
Devices
BudgetExecutive
Information Dashboard
CPOE
Medical Records
Abstracting
Mammography
EKG
Accounts Rec.
Electronic Remit. Security
Home Health / Hospice
Medical Record Chart
Tracking
Electronic forms
Rehab Services
Single Sign On
Voice Recognition
MMH / Selby Web
Site
Help Desk
Tracking
Digital Voice
Network
Anatomic Pathology
Nurse Paging
CardiologyCath Lab
Clinical Refererences
Cardiology Information
System
eMAR
Alerts & Reminders
Disaster Recovery
Data Warehouse
Long Term Care Clinical
Sleep Center
Administrative & Financial Document Management
House-keeping
Long Term Care
OB Fetal Monitoring
Cardiology PACS
Electronic Medical Record
RFID
Clinical Document
ManagementPhysician
Portal
Quality Assurance
Physician Champion
Process Analysis
IS Strategic Plan
IS Portfolio Planning
Education Department
Nursing Champion
Business Process Re-Engineering
Change Mgt
IS Standards
Process and Staffing
Electronic Medical Record
Information Systems Environment
EMR & Clinical Functions
Unified Threat Mgt (security)
8
CareTech Portfolio
Total IT Outsourcing
9
Applications 510
Interfaces 804
Cache
Shared Services Team HealthCare IT Professionals(1000+ Total CareTech Team)
Certifications on all major vendor hardware and software platforms including but not limited:
• All Industry Leading PACs systems Microsoft Exchange/ Outlook &
GroupWise eLearning
Shared Services
10
• SAS 70 II Certified Processes• Accenture Audited Processes and Procedures• ITIL & CoBIT Framework
Certification
• Transactions processed annually850 million
• Servers700+
• 400+ virtual serversVirtualization Physical
• Citrix - 150 apps hosting 6,500 users• Manages 157 Microsoft App-V (Softgrid) applications
hosting thousands of usersVirtualization Applications
Data Center Vital Signs
11
Typical Remote Hosting & Disaster Recovery Topology
Critical
Non-Critical
Hospital Data
CareTech Disaster Recovery Center
Critical Applications
Non-Critical Applications
Hospital Data
Continuous Replication
CareTech Data Center
Additional/ Remote Locations
Main Hospital
Internet
RedundantDS3s
CareTech Facility
Hospital Disaster Recovery
Hospital Production System
Legend
12
Example Server and Application Metrics
Server and Application based agentless monitoring
Metric Trending
End user impact monitoring
Drill down capabilities for root cause analysis
Always on data collection
13
Return on Investment (ROI) & Pricing - Methodology
Reasonable Pricing for Quality IT Services
Long Term Partnership
IT Spend Validation
Alignment with Strategic Goals
Competitive Edge
Reasonable Pricing
CareTech Solutions = 100% Market Segment Average = 71%KLAS Research - IT Outsourcing (Extensive) = “Avoid Nickels & Diming”
14 14
A Strategic Partnership“We Do Whatever IT Takes”
Top Related