CareTech SolutionsOverview

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Why Healthcare Institutions Partner with CareTech

Provide Cost Savings / IT Dividend

Facilitate Rapid Implementations

Enable Business Continuity

Gain A Competitive Advantage

Achieve Better Patient Outcomes

Information Technology Selection / Spending Validation

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Vital Signs

• Established healthcare focused IT company – founded in 1998• Repeat clients - 100% referencable• Metrics based delivery• Over 45 hospitals and medical centers with 150+ ancillary sites• 900+ healthcare information technology professionals

Strengths

• Support 300+ software applications from 200+ vendors• Support all major systems: PACS, Wireless Infrastructure,

Web Services, CPOE, Service Desk, Business Systems, EMR, High Availability Infrastructure, Citrix / Virtualization, Clinical Systems, Document Imaging

Vendor Neutrality

• Proven ability to reduce Information Technology (IT) expenditures and prove ROI

• Metric-based delivery approach• Extensive healthcare technology and service expertise• Cultural Compatibility• Capital Conservation, Simple Contract, Price Transparency

Services to Affect Positive Healthcare

Outcomes

CareTech Solutions, Inc. Best in KLAS

Extensive IT OutsourcingKLAS® 2008 Top 20

Report

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Clients

CareTech Delivers Products and Services to More Than 50 Healthcare Organizations Across the United States.

Map Icon Description

Primary Remote Hosting Data Center & Disaster Recovery Site

States where CareTech products and services are provided

Number of CareTech supported data center#

Map Legend1

1

2

19

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CareTech Operates 16 Data Centers Across Six States Throughout the Country for Our Healthcare Clients

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Demonstrated Client Success

55

A 2008 Technology Leader of Michigan

Ranked for four years running in Healthcare Informatics’ Top 100 Healthcare IT

companies ranked by Revenue• Named for four years running a

Detroit Future 50 organization

2008 Most Wired Hospital * 3 yrs * 2 yrs

2008 Web Awards

Best Practices in Infrastructure

Management Award

Named ComputerWorld’s2006 winner

Ranked #1: 2008 Extensive IT

Outsourcing Study

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National Awards and Industry Recognition

Sources: KLAS® 2008 Top 20 Report and KLAS® 2008 Extensive IT Outsourcing Study

1st CareTech Solutions, Inc. 94.62nd McKesson 85.63rd Eclipsys 79.6NA Extensive IT Outsourcing Average 78.54th Perot Systems 78.05th Siemens 71.76th ACS 62.5

Rank Service Provider Overall Performance Score(Out of 100)

Ranked #1: KLAS® 2008 Extensive IT Outsourcing Study

CareTech Solutions, Inc. Best in KLAS – Extensive IT OutsourcingKLAS® 2008 Top 20 Report

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Typical Hospital Technology Portfolio

Laboratory Information

System

Electronic Signature

RadiologyInformation

System

PatientScheduling

Results Reporting

RadiologyPACS

Inpatient / OutpatientPharmacy

Nursing Document.

Transcription

Decision Support

Lab Blood Bank

Dietary

Occupational Medicine

Physician Credentialing

ADT/Registration

Case Mgt Utilization Review

Infection Control

Operating Room

Risk MgtSocial Work

MedicationDispensing

Accounts Payable

Physician Practice

Mgt. (financials)

Business & Administrative Applications

Material Mgt. /

Purchasing

Payroll

Human Resources

Time & Attendance

General Ledger Billing

Emergency Room

Order Entry

Nurse Scheduling

Physician Office Base

EMR

DictationDrug

Formulary

Medical Records Encoder

Insurance Eligibility

Employee Education

Contract Mgt.

Employee Health

EMPI

Discharge Planning

Clinical Documentation /

Charting

Infrastructure ComponentsWireless Network Access

High Speed Network

Interface Engine

Network Mgt Tools

Patient Accounting

Desktop Device Refresh

Point of Care

Devices

BudgetExecutive

Information Dashboard

CPOE

Medical Records

Abstracting

Mammography

EKG

Accounts Rec.

Electronic Remit. Security

Home Health / Hospice

Medical Record Chart

Tracking

Electronic forms

Rehab Services

Single Sign On

Voice Recognition

Email

MMH / Selby Web

Site

Help Desk

Tracking

Digital Voice

Network

Anatomic Pathology

Nurse Paging

CardiologyCath Lab

Clinical Refererences

Cardiology Information

System

eMAR

Alerts & Reminders

Disaster Recovery

Data Warehouse

Long Term Care Clinical

Sleep Center

Administrative & Financial Document Management

House-keeping

Long Term Care

OB Fetal Monitoring

Cardiology PACS

Electronic Medical Record

RFID

Clinical Document

ManagementPhysician

Portal

Quality Assurance

Physician Champion

Process Analysis

IS Strategic Plan

IS Portfolio Planning

Education Department

Nursing Champion

Business Process Re-Engineering

Change Mgt

IS Standards

Process and Staffing

Electronic Medical Record

Information Systems Environment

EMR & Clinical Functions

Unified Threat Mgt (security)

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CareTech Portfolio

Total IT Outsourcing

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Applications 510

Interfaces 804

Cache

Shared Services Team HealthCare IT Professionals(1000+ Total CareTech Team)

Certifications on all major vendor hardware and software platforms including but not limited:

• All Industry Leading PACs systems Microsoft Exchange/ Outlook &

GroupWise eLearning

Shared Services

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• SAS 70 II Certified Processes• Accenture Audited Processes and Procedures• ITIL & CoBIT Framework

Certification

• Transactions processed annually850 million

• Servers700+

• 400+ virtual serversVirtualization Physical

• Citrix - 150 apps hosting 6,500 users• Manages 157 Microsoft App-V (Softgrid) applications

hosting thousands of usersVirtualization Applications

Data Center Vital Signs

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Typical Remote Hosting & Disaster Recovery Topology

Critical

Non-Critical

Hospital Data

CareTech Disaster Recovery Center

Critical Applications

Non-Critical Applications

Hospital Data

Continuous Replication

CareTech Data Center

Additional/ Remote Locations

Main Hospital

Internet

RedundantDS3s

CareTech Facility

Hospital Disaster Recovery

Hospital Production System

Legend

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Example Server and Application Metrics

Server and Application based agentless monitoring

Metric Trending

End user impact monitoring

Drill down capabilities for root cause analysis

Always on data collection

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Return on Investment (ROI) & Pricing - Methodology

Reasonable Pricing for Quality IT Services

Long Term Partnership

IT Spend Validation

Alignment with Strategic Goals

Competitive Edge

Reasonable Pricing

CareTech Solutions = 100% Market Segment Average = 71%KLAS Research - IT Outsourcing (Extensive) = “Avoid Nickels & Diming”

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A Strategic Partnership“We Do Whatever IT Takes”