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Gone are the times when you could be screwedup at any corner, nowadays businesses strivefor long-term reputation and loyal customers.
NOT TO BE MISTAKEN - TO BE ATTENTIVE INANY COUNTRY
RUSSIAN BUSINESS CULTURE INFLUENCED BYDIVERSIFIED CULTURE AND THE DESIRE TO
STUDY
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The Russian Federation has over 150 million people,
and covers an area of greater than 6,592,800 sq. mi.
The country has gone through many changes in recent
years, as communism ended in 1991. At that time, the
U.S.S.R. as it was called separated into independent
states. This separation ended the communism reign
that had lasted from 1917 to 1991.
Capital: Moscow
Population: 143,782,338 (July 2004 est.)
Religions: Russian Orthodox, Muslim, other
Government: federation
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Hand shake and eye contact .
When men shake hands with women, the
handshake is less firm.
When female friends meet, they kiss on the
cheek three times, startingwith the left and then alternating.
When close male friends meet, they may pat
each other on the back and hug.
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Appointments (advance).
6 weeks (govt official).
Confirmation (advance 2-3).
First meeting is important(credibility).
Before meeting conversation(to know).
Printed material(both language) .
Long & detailed presentation(history).
Frequent interruption (unrelated topics).
Protokol is signed (summary).
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Meetings are slow.
Technical experts.
Hierarchy is important to Russians.
Executives preference (similar rank) .
Negotiations (win-win ).
Have written material (both language) . Russians view compromise as
weakness (concession).
They may coerce you (change position).
Russians use time as tactics (deadlines).
No finalization till contract is complete.
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Working practices in Russia - stereotype
Attitude to time (punctual).
Faxes
and em
ails
(post unreliable). Purpose and objective (trip).
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Male dressing:
Dark suits.
Dress shoes.
Prefer jackets(wardrobe) .
Hands in pockets(no) .
Female dressing Conservative (gaudy
outfits).
Skirts .9TOLANI INSTITUTE OF MANAGEMENT STUDIES 29 July 2011
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As a foreigner, you should realize that "Final
Offers" are often not actually the end of the
negotiations (can hold out).
There is a Russian term meaning"connections" or "influences. (local and gifts)
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Russian is the official language.
Reserved and sober.
They often speak English
Highly literate(100%)
Good topics(current situation).
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Your Russian colleagues will be delighted ifyou make the effort to speak even a fewsentences of their language.
Russians are sometimes very careful aboutwhat they say, speaking metaphorically,symbolically, and perhaps even cryptically.
Bringing up the subject of Russian culture and
history is appreciated. Compliments - with caution, they may cause a
feeling of misplaced obligation.
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Very intimate friends or relations - refer to one
another by the first name.
Ensure that you learn the titles of everyoneyou plan to encounter
Russians have three names: the first name is a
given name, the last name is the father's
family name, the middle name is a version of
the father's first name.
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Business cards are essential. Have one side of your business card translated
into Russian using Cyrillic text.
Include advanced university degrees on your
business card. Hand your business card so the Russian side is
readable to the recipient.
If someone does not have a business card,note their pertinent information.
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The business breakfast is not a part of Russianbusiness culture.
Business dining is getting more and more
popular -is generally taken as a time forsealing a deal.
The center seats are reserved for the mostsenior officials.
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Russians take pleasure in giving gifts (money) .
Gifts for children and elder.
Gifts are expected for social events, especially
as thank-yous
Bringing a bouquet of flowers for women.
Male guests are expected to bring flowers.
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DO shake hand firmly and make direct eye contact.DO partake in small talk that involves talk of family
and personal matters, before dealing with business. Knock before entering an office
Close the door behind you, when leaving an office Supply beverages and snacks during business
meetingsGo out and have a drink with your counterparts, it is
a good way to break the ice. Bring small gifts for the children of a home you visit
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DON'T be afraid to show some emotion, theRussians won't!
DON'T as the Russian proverb states 'hurry to
reply', but 'hurry to listen'.DON'T praise or reward anyone in public as it
may be viewed with suspicion or cause envyand jealousy. Remember the collective rules
over the individual.Wear lavish clothing or jewelry.
Use a restaurant as a place for doing business--it's for celebration
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