Creating Excellent QLMs

Agenda How to establish an effective

learning network How to select a training partner How to use content wisely

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Speakers

Evan Stuckless, Learning Solutions Mgr., VIA

Scott Herber, Executive Vice President, VIA

Wendy Dyer, Project Manager, Cisco

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HOW TO ESTABLISH AN EFFECTIVE LEARNING NETWORK

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What is a QLM?

• Focused topic • 5-20 minutes • Mobile access • Basic/core concepts • Limited training/testing

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When to use QLMs and when not to

To • Sales • Focused product

updates • New feature

announcements • Reinforcement

Not • Engineering

certification • Initial on-boarding • Core compliance

learning programs

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You know you need it, but do you know what you want?

• Set the scope • Define your

audience • Clarify learning

goals • Establish timelines

and budgets

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Who should be involved and when?

• Bring key stakeholders in early in the content development cycle.

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The secret mind of the engineer • Engineers are

focused on critical details

• L&D is interested in finding the generalities

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HOW TO SELECT A TRAINING PARTNER

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Flexibility • Able to deliver

different types of courses

• Can incorporate into a project quickly

• Can react to last minute changes gracefully

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Honesty & Integrity • Demonstrate that

they can do what you need

• Provide professional instructional designers

• Be honest about how long the project will take

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Subject Matter Expertise

Find out if the organization has SMEs in related technology or products

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References & Examples WD

• Talk to people who have worked with them before

• Ask for examples that are close to what you want

Get the vendors up to speed

• When should you get the vendor on board?

• Is leveraging the L&D group as SMEs really possible?

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HOW TO USE CONTENT WISELY

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Identify the target audience and tailor to them

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Content is king ES

What’s available?

How can you get it?

What should you use?

Marketing & Comms

Will they remember?

Boil down to value

Filter Context

Focus

Benefits

Available & Accessible WD

Part of the value of a QLM is that they are pretty accessible, but…

1) Download speed is important

2) You need to be careful of the English used

3) Neutralize your graphics

Scheduling, Communication & Budgets

• When do you want it done? • How much are you willing to spend?

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• Schedules must be realistic & may need to be adjusted when there are delays

• Communicate any changes in scope, time, quality, etc. throughout the project team

Timelines, Expectations & Budgets… Oh My!

• Have clear learning objectives and review regularly

• Invest in early review cycles

Interacting without interacting

– Intelligent pauses – Layering – Rapid development tools

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Thank you!

We hoped you enjoyed the presentation.

Any questions?

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• Micro Learning for Effective Training • Chunks and Bits 2.0 • Cisco Learning Connection

Examples & Resources

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