Creating Excellent QLMs
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Creating Excellent QLMs
description
With 60-80% of technology companies adopting an agile development model, training departments are struggling to keep up. To address this new volatile content environment, Cisco has mastered the art of producing Quick Learning Modules and has agreed to share their secret sauce with you. In this webinar we explain what it takes to not only make QLMs, but how to make them great!
Transcript of Creating Excellent QLMs
Creating Excellent QLMs
Agenda How to establish an effective
learning network How to select a training partner How to use content wisely
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Speakers
Evan Stuckless, Learning Solutions Mgr., VIA
Scott Herber, Executive Vice President, VIA
Wendy Dyer, Project Manager, Cisco
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HOW TO ESTABLISH AN EFFECTIVE LEARNING NETWORK
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What is a QLM?
• Focused topic • 5-20 minutes • Mobile access • Basic/core concepts • Limited training/testing
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When to use QLMs and when not to
To • Sales • Focused product
updates • New feature
announcements • Reinforcement
Not • Engineering
certification • Initial on-boarding • Core compliance
learning programs
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You know you need it, but do you know what you want?
• Set the scope • Define your
audience • Clarify learning
goals • Establish timelines
and budgets
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Who should be involved and when?
• Bring key stakeholders in early in the content development cycle.
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The secret mind of the engineer • Engineers are
focused on critical details
• L&D is interested in finding the generalities
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HOW TO SELECT A TRAINING PARTNER
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Flexibility • Able to deliver
different types of courses
• Can incorporate into a project quickly
• Can react to last minute changes gracefully
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Honesty & Integrity • Demonstrate that
they can do what you need
• Provide professional instructional designers
• Be honest about how long the project will take
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Subject Matter Expertise
Find out if the organization has SMEs in related technology or products
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References & Examples WD
• Talk to people who have worked with them before
• Ask for examples that are close to what you want
Get the vendors up to speed
• When should you get the vendor on board?
• Is leveraging the L&D group as SMEs really possible?
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HOW TO USE CONTENT WISELY
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Identify the target audience and tailor to them
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Content is king ES
What’s available?
How can you get it?
What should you use?
Marketing & Comms
Will they remember?
Boil down to value
Filter Context
Focus
Benefits
Available & Accessible WD
Part of the value of a QLM is that they are pretty accessible, but…
1) Download speed is important
2) You need to be careful of the English used
3) Neutralize your graphics
Scheduling, Communication & Budgets
• When do you want it done? • How much are you willing to spend?
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• Schedules must be realistic & may need to be adjusted when there are delays
• Communicate any changes in scope, time, quality, etc. throughout the project team
Timelines, Expectations & Budgets… Oh My!
• Have clear learning objectives and review regularly
• Invest in early review cycles
Interacting without interacting
– Intelligent pauses – Layering – Rapid development tools
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Thank you!
We hoped you enjoyed the presentation.
Any questions?
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• Micro Learning for Effective Training • Chunks and Bits 2.0 • Cisco Learning Connection
Examples & Resources
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