Download - Creating Effective Requirements - Selma Zafar

Intranet Requirements

Making them user focused and usable

Selma ZafarSenior User Experience Designer

OpenRoad Communications

Requirements Defined

‘…is a statement that identifies a necessary attribute, capability, characteristic, or quality of a system in order for it to have value and utility to a user.’

- wikipedia

Intranet vs Website RequirementsASPECT INTRANET WEBSITE

FamiliarityFrequent users: familiar with site and organization

Infrequent users: not familiar with site or organization

Efficiency Primary goal of the site: to improve staff efficiency

Secondary issue for the site, unless frequently used by visitors

Content Updates Daily Monthly, Quarterly

Authoring Models Decentralized Centralized

Source: Step Two Design

Current State Assessment

http://www.flickr.com/photos/nzdave/491411288/

http://www.flickr.com/photos/metrolibraryarchive/3390622840/

User Centred Design Round-up

What are the questions that you want to have answered?

Focus Groups

http://www.flickr.com/photos/myrfsphotos/2654992300/sizes/o/

Staff and Stakeholder Interviews

Observation

Contextual Inquiry

Task Analysis

Strategic & Tactical Requirements

Interview

Survey

Observe

Moving from SYSTEM

TO YOUR EMPLOYEES

From the System…

“The system shall support blog activity.”

Refocusing on the userAs a… I would like… So that…

Account Manager

To be able to post blogs about projects I am leading

People can keep up to date with projects, which maybe relevant for them as well

WHO


Account Manager



WHAT


Account Manager



WHY


Account Manager



Summary

• Different than website with a focus on efficiency, content authoring and familiarity

• Never ask employees what they want, observe and interview them to assess what they need

• Write in a manner that answers: who, what and the why

Selma [email protected]/selmaz

mailto:[email protected]