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Communities Aligning to Explore the Key Shifts
Welcome to….
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Community Leaders
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Thank You Sponsors!
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Communities Aligning to Explore the Key Shifts
Thursday 9:30-1:15…here!
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SHIFT HAPPENS Day 2
9:30am Welcome - Highlights from Shift Happens – Day 1
9:40am Goals in the Age of Resiliency: REAL - Joseph Poskie
10:25am Leveraging Technologies to Accelerate Human Experience: WE
Molly Bales, Christina DeBono, Lorri Rolandson, Ujjaini Dasgupta
11:15am Crossing Generations with FM Technology: IT- Ted Ritter Laura Svitak Geoff
Williams
12:05am Survival Skills for FM: ESUS – Dean Stanberry and Christopher Cayten
12:50pm SHIFT Happens Conclusion – Community Leaders
1:00pm Join a Community Today! – Pat Turnbull
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Goals and ambition in
the age of resiliency
Joseph Poskie
Product Director,Trimble
Chairperson, REAL Community
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What is REAL?
The Real Estate Advisory & Leadership (REAL) Community seeks to build and
communicate knowledge and expertise on the practice of real estate as it affects
real estate and facility management professionals, and to influence the practice of
real estate management through its thought leadership.
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Our panelists
Stephen BallestyFRICS, FAIQS, ICECA, CQS, CFM, IFMA Fellow
Nancy Johnson-SanquistIFMA Fellow
Joseph Poskie, MBA
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BENGOODE/ISTOCKPHOTO
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Lifecycle
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Source: Singularity University
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What’s new with WE?
AT WWP…..
• Full-Track the next 2 days
• 12 Leading Edge WP Presentations!
• WE Tour, Learn & Socialize – Thursday 5:45 / RSVP
Beyond WWP
• WE Learn: – Transforming our Profession
• WE: Videos
• Monthly WE:binars
• Friends of WE
• WE LinkedIn
• Plus….
Come join us at WWP and let’s
Shake It Up!
WE Room – 208A
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Leveraging Technologies to Accelerate Human Experience: WE
Moderators: Kate North
Panelists:Molly Bales: Chief Development Officer, Adappt Intelligence.
Ujjaini Dasgupta: Marketing Office, Industry, Healthcare
Systems & Services, Phillips
Lorri Rolandson: Senior Vice President, Strategy and Innovation, BGIS
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Making Sense of Sensors:Using IoT to Transform the Workplace
Molly Bales, Chief Development Officer, Adappt IntelligenceOctober 2018
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1. Why Now
2. Entrepreneurs Improving User Experience
3. IoT in Three Methods
Agenda
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Data storage costs are decreasing
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Sensor costs are decreasing
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The right infrastructure is in place
NCTA www.ncta.com
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1. Why Now
2. Entrepreneurs Improving User Experience
3. IoT in Three Methods
Agenda
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Approximately 82% of bathroom users wash their hands
A Healthier Space: Retail Shopping Mall Chain
Credit: AUR2
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A Better Maintained Space: F500 BioTech Company
Credit: CrowdComfort
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A More Comfortable Space: EYP, Architecture Firm
Credit: Embr Labs
Before Pilot:
23%of participants regularly felt uncomfortable cold or warm even when others around them were comfortable
40%reported that thermal discomfort sometimes interfered with their ability to be productive at work
Embr Wave, device used in pilot
After Pilot:
72%of participants reported feeling more in control of their own thermal comfort
77%of employees felt less bothered by temperature when they felt cold
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A More Productive Space: Multinational Bank
Desk Occupancy Sensing Conf Room People Counting Temperature Sensing
1. 12-person conference rooms tended to have <4 people
2. Overall peak occupancy 70%
(v. perceived 90%)
Insights Value
$480k/year in savings
20% of their real estate budget
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SENSE ANALYZE
DeskSensor
People Counting
Sensor
Space Planning & Management: Adappt
Sensors-as-a-Service
ACT
Optimize real estate
& energy
Increase productivity,collaboration &
flexibility
Empower your employees
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1. Why Now
2. Entrepreneurs Improving User Experience
3. IoT in Three Methods
Agenda
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Summary: The Evolving Methods of Data Collection
Thermal Cleanliness Lighting Occupancy Air Quality
Hu
man
Exis
tin
gN
ew
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Thank you! Molly Bales, Chief Development Officer
252-452-0759 ǀ [email protected]@sustainabales ǀ /in/mollybales
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Leveraging Technology to accelerate human performance
Ujjaini Dasgupta
Director of End User Marketing
Signify (formerly Philips Lighting)
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Work has changed over time. The impact of economic, social and environmental factors, plus increased awareness of employee wellbeing has driven the need for new kinds of working environments.
Change is a constant
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Greenbuildings
Connectivity Health andwellbeing
Activity based
workspaces
There are four key drivers that are changing the workplace now and will continue to shape it in the future.
Key drivers
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• LiFi – secure and stable connection as an alternate to WiFi
• Way finding – save time finding a meeting room or an available desk
• Personal control – employee ability to control work environment
• Tunable white – create environments to suit changing employee needs with lighting quality, color and intensity
People-centric approach
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Connectivity through lighting
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Why LiFi makes sense
Secure communication
Content only available within line-of-sight. Access to connectivity with personal USB key/dongle
Reliable network
Stable data rate per each user providing robust, reliable wireless communication
Alternative solution
LiFi Systems can be used in areas with poor or no WiFi or RF sensitive spaces
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Way finding through lighting
• Uses the lighting infrastructure and real-time occupancy data to guide employees wherever they need to go
• Hyper-accurate indoor navigation opens up a host of additional applications and improves employee performance and experience
• Visible light communication (VLC) or coded light communicates data through lighting
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Personal control through lighting
• Using VLC, office workers can control light levels via a smartphone app on demand
• Creates a comfortable and productive environment
• Third-party devices / systems can use employee positioning information for further integration (AV, Lync, Microsoft, HVAC control, room booking) using an API to provide x,y,z co-ordinates
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Health through lighting
Humans need lightLight allows us to seeLight allows us to experience the environmentLight regulates our circadian rhythmLight influences our mental functioningLight is much more than the opposite of dark
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Health through lighting
*Source: 360Magazine-Issue67
Today people spend more time working than anything else, even sleeping:*
36%Working
9% Other
4% Eating
4% Household activities
5% Caring for others
32% Sleeping
10% Leisure and sports
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Five aspects of electric light that matter
Light intensity
Color temperature
Light distribution
Personalcontrol
Lightingdesign
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Tunable white conceptsin office environments
Dynamics
Automatically mimic daylight patterns by adjusting colortemperature and brightness level throughout the day
Scene set
Pre-determined presetsinstantly sets the scene for room ambiance that supports the task
Personal control
Providing maximum control to the user to tune the lighting to his/her needs
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Leveraging Gamification to drive CRE outcomes
The nicest compliment I ever received is …“you like to have fun while you get things done”
Lorri Rowlandson Senior Vice President, Strategy and Innovation BGIS - Brookfield Global Integrated Solutions
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HOW DO YOU CHANGE CULTURE?
HOW LONG DOES IT TAKE?
WHEN ARE YOU DONE?
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Measuring Experience and Culture
WSAT
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What is Gamification?
Gamification is the process of taking something that exists and integrating game mechanics to motivate participation, engagement, and loyalty. Gamification is very effective in support of Change Management.
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Employees Play Their Way to
Becoming Social Media Masters
Made Leadership Training for
Senior Execs "Addictive"
Staffers Around the World Weigh
In On Language Localization
100% of Googlers Submit Travel
Expenses Thanks to Gamification
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Public Services and Procurement Canada (PSPC)
manages one of the largest and most diverse portfolios of real estate in Canada
PSPC’s Real Property
division includes
3,800 Crown-owned and
leased buildings and
assets across Canada
(8 million m²),
or approximately 80M s.f.
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Understanding Gcworkplace
Our purposeProviding greater flexibility in where and how employees work so they
can be as productive as possible in delivering programs and services to
Canadians.
Our peopleCreating a modern workplace that puts employee experience and quality
of service at the core.
Our placeRetooling work environments to encourage collaboration, using
technology in smarter ways, and fostering a culture of health and well-
being.
VisionThe GCworkplace vision was formed and is oriented towards the
following seven dimensions: flexible, digital, efficient, green,
inclusive, collaborative, and healthy.
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An integrated approachThe GC workplace implementation goes beyond space, towards an integrated project
delivery model that includes functional area experts in information technology (IT),
information management (IM), human resources (HR), security and facilities. Our approach
also includes design leadership as well as comprehensive support for employees to be
successful in their new workplace through robust change management.
What’s in it for employees• Empowers employees to choose where and how to work to be most productive
• Provides flexibility and greater variety of spaces
• Offers modern, open, airy and bright spaces that inspire people
• Supports employees health and well-being
• Fosters collaboration at all levels
• Increase personal productivity by providing better technology and work processes
What’s in it for the Government of Canada• Better service to Canadians
• Contributes to sustainability goals through data-informed decision making on better ways
to work, design, use and manage the workplace
• Allows the Government of Canada to attract retain the best talents
• Optimizes efficiency of facilities and creates less waste
• Commitment to the digital office
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GoSpaces is a mobile app that encourages productive employee behaviors using gamification, and translates employee decisions into financial, environmental, and wellness benefits.
Crowdsources data, and translatesinto insight.
“How will YOU make a difference today?”
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How will YOU make a difference today?
RESERVE A ROOM / SEAT VOLUNTEER YOUR SEAT REQUEST FACILITIES SERVICES
PROVIDE FEEDBACK INSPIRED BEHAVIOURS ANALYTICS DRIVE INSIGHT
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Fun that Matters
ContributionsUse gamification to
engage with
employees
+ Set challenges
+ Track participation
+ Measure results
+ Inspired change
management
GoSpaces aligns with
CSR goals
PEOPLE PLANET PROFIT
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Contributions: Example
Challenges
+ Challenges are can be customized based on organizational goals and culture
+ Challenges can be rotated in and out, and points can be adjusted to encourage behavior
People:
+ Drink 8 glasses of water
+ Try a walking meeting
+ Volunteer for 1 hour
Planet:
+ Go paperless for a week
+ Host a virtual meeting
+ Try a meatless meal
Profit:
+ Pack a lunch for a week
+ Take a training course
+ Avoid taking a taxi
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Challenges were
identified and
mapped into
categories that
aligned with GC
goals.
People →Changing the way we
Hold a walking meeting
Join a committee
Mentor a colleague
Drink 8 glasses of water
Make your space more
accessible
Learn about diversity and
inclusion
Work in a collaborative space
Educate yourself on indigenous
treaty rights
Planet →Greening the way we work
Paperless week
Avoid single-use plastic bottles
Educate yourself on the effects of
greenhouse gases
Avoid Styrofoam at lunch
Try a meatless day
Take public transit
Hold a paperless meeting
Ride your bike to work
Profit →Changing the way we serve
Pack your lunch
Sign up for a learning
webinar/training
Recommend a new idea
Have a “buy nothing” day
Explore all five GC tools
Share a taxi
Meet with a client virtually
Promote another PSPC service
with a client
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863
622
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SHIFT HAPPENS
The IT Community
The IT Community is committed to providing appropriate and relevant content to the GLOBAL IFMA and RICS membership utilizing a broad range of communication and publication platforms. The group is supported from the outgoing board of the ITC and enhanced with new thought leaders, committee members and the support of IFMA Staff.
We want to collaborate to share the best case
studies!
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SHIFT HAPPENS
The goal of the 2nd edition of The Facility Manager’s Guide to Information Technology is to provide current best practices content and
extend distribution to membership, interested parties and universities with FM Programs
Win or Buy a Good Reference Tool!
Thanks for attending World Workplace!
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SHIFT HAPPENS
Outline
• Introductions and Format
• Types of Customer Facing FM Technologies
• Considerations based on Device Formats
• Hospitality – Service Your Way
• The FM’s View & Challenges
• Developing a Flexible FM Technology Strategy
• Process Mapping to Technology Platforms
• Addressing Privacy Concerns
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SHIFT HAPPENS
The Format
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SHIFT HAPPENS
Ted Ritter is the Current SAG Leader of the IFMA Technology Community, Past President of the Greater Phoenix Chapter and also serves on the IFMA Americas’ Advisory Board. He has over 30 years of experience in facility operations and project management. He a co-author of the Facility Manager’s Guide to Information Technology
Geoff Williams is Director, Operations at Angus Consulting Management Limited in Toronto, Ontario. Mr. Williams is also a past Director on IFMA’s Global Board of Directors, a past President (and SAG Leader) of the IT Community of IFMA and the past president of the Toronto Chapter of IFMA.
Laura Svitak is a graduate of Cuyahoga Community College’s Robert L. Lewis Academy of Scholars, a year-long social justice and civic engagement program, and is a member of the school’s Phi Theta Kappa Honor Society. She is a graduate of The Cleveland Leadership Center's On-Board Cleveland program and is an alum of the Center's Civic Leadership Institute. She joined the Administrative Services team of the Cleveland Foundation in 2007.
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SHIFT HAPPENS
Boomer (or VERY early Gen X)
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SHIFT HAPPENS
Generation X
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SHIFT HAPPENS
Generation Y / Millennials
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SHIFT HAPPENS
Types of Customer Facing Technologies
• CMMS
• IWMS
• Space Reservation
• Catering
• Security
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SHIFT HAPPENS
Considerations for Device Formats
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SHIFT HAPPENS
Hospitality and Service Your Way
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SHIFT HAPPENS
Technology: The FM’s View and Challenges
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SHIFT HAPPENS
Developing a Flexible FM Technology Strategy
• Customer Needs
• Process Mapping
• Tool Evaluation
• Delivery Methods
• Implementation
• Feedback
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SHIFT HAPPENS
Process Mapping to Technology Platforms
• Existing Process Map
• Stakeholder Agreement
• Best Practice Comparison
• Process Refinement
• Process Automation
• Pilot Automation
• Process Refinement
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SHIFT HAPPENS
Addressing Privacy Concerns
• Laws and Regulations
• Corporate Culture
• Generational Differences
• Security
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Survival Skills for FM: ESUS
Dean StanberryChristopher Cayten
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Renewable Electricityand what FM’s need to know
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What is Renewable Electricity?
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Renewable Energy
How does Renewable energy fit into my sustainability program?
Office Energy Use is a major
part of the carbon footprint of
most Services Companies
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Why would I want Renewable Electricity?
Renewable Electricity is key component of any sustainability program
➢ Zero Carbon Footprint - Better for the environment
➢ Lower cost (depending on type of contract)
➢ Less price volatility (depending on type of contract)
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Who is already buying Renewable Electricity?
RE100 members are creating demand for over 182 TWh of renewable energy per year
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Why Now?
➢ Cost
➢ Flexibility
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How do I get Renewable Electricity?
Various ways to buy renewable energy for your organization or office
➢ Options depend on your geographic location and local electricity
grid
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How do I get Renewable Electricity?
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Where do I start?
• Find out if your local utility has renewable electricity options
• Find out if your electricity market is deregulated (meaning you can pick your
own electricity supplier)
• Identify which purchasing option best suits your needs
• Hire a broker/consultant to collect and level bids
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Resources
www.epa.gov/greenpower
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Converting Data to Information, and Information to Insight
Data Analytics skills will become increasingly important to the FM
professional. These skills will need to go beyond creating sleek
charts and graphs. FM’s will need to first understand the
characteristics of their data;
➢ What makes it good data?
➢ What is it’s value?
➢ Is the source trusted?
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Did You Know Data Was So Complicated?VelocityVelocity refers to the speed at which vast amounts of data are being generated, collected and analyzed. Not only must it be analyzed, but the speed of transmission, and access to the data must also remain instantaneous. Big data technology allows us now to analyze the data while it is being generated, without ever putting it into databases.
ValueWhen we talk about value, we’re referring to the worth of the data being extracted. It is important to understand the costs and benefits of collecting and analyzing the data to ensure that ultimately the data that is reaped can be monetized.
VarietyVariety is defined as the different types of data we can now use. Data today looks very different than data from the past. We no longer just have structured data (name, address, etc) that fits nice and neatly into a data table. Today’s data is unstructured. 80% of all the world’s data fits into this category, including photos, social media updates, etc.
VeracityVeracity is the quality or trustworthiness of the data. Just how accurate is all this data? For example, think about all the Twitter posts with hash tags, typos, etc., and the reliability and accuracy of all that content. Gleaning loads of data is of no use if the quality or trustworthiness is not accurate.
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Do You Know Your Data Types?
What data type is this?
43377.7336255787
How many of you guessed it was a date?
Or more specifically, a date and time…
Formatted as a Number Formatted as a Date
43377.7336255787 10/04/18 5:36:25 PM
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Do You Know Your Data Types?
Should this data type be a number, or text?
Account: 9844576012549801
If you guessed text – you were correct….
After all, you would not be doing math against an account number
Formatted as a Number Formatted as Text9,844,576,012,549,800.00 9844576012549800
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Structured DataAn 'Employee' table in a database is an example of Structured Data
Bad Data = Bad Decisions
Data is collected in most businesses and is
often thought of as record-keeping. When an
inspection is completed, an employee’s
performance is reviewed, or maintenance is
recorded. The record kept for future reference
in order to achieve objectives, such as making
better business decisions.
Five Factors of High Quality Data
1. Completeness
2. Consistency
3. Accuracy
4. Validity
5. Timeliness
Un-structured Data
Output returned by 'Google Search’
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What is the ETL Process?
Extract, Transform, and Load• Extract is the process of reading data from a source. In this stage, the data is
collected, often from multiple and different types of sources.
• Transform is the process of converting the extracted data from its previous form into
the form it needs to be in so that it can be placed into another database.
Transformation occurs by using rules or lookup tables or by combining the data with
other data.
• Load is the process of writing the data into the target database.
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Data Analysis Tools
There are an increasing number of data analytics tools on the market. The following examples are by no means exhaustive, or endorsements;
➢Microsoft Excel
➢Microsoft Excel Power Pivot
➢Microsoft Power BI
➢Tableau
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Where Do I Start?
• Big Data Analysis Learning Resources: 50 Courses, Blogs, Tutorials, and
More for Mastering Big Data Analyticshttp://bit.ly/BigDataLearning
• LinkedIn Learning: Data Analysishttps://www.linkedin.com/learning/topics/data-analysis
• Get started with Power Pivot in Microsoft Excelhttp://bit.ly/MSPowerPivot
• Microsoft Power BI Guided Learninghttp://bit.ly/PowerBILearning
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Well-being in the Workplace
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What is a Healthy Office?
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Air Water Nourishment Light Fitness Comfort Mind
What is a Healthy Office?
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Why Health & Well-Being?
• Health is a state of complete physical, mental and social well-being and not merely the absence of
disease or infirmity.
• We spend 90% of our time indoors and over 1,700 hours at the office (NAHPS)
• Productivity losses related to health, cost U.S. employers over $1,585 per employee per year or $225 billion annually. (CDC)
• Evidence based strategies can promote occupant health and well-being through operational, design, and program features
A financial services firm saved
$2.7 Million due to a 9%
decrease in employee turnover (PwC Analysis)
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Benefits of Health & Well-Being
• Value Creation
– Create positive human experience
– Increase worker productivity
– Promote physical activity
– Attract and retain employees
•
–
80% of employees say that wellness programs would be
key to attracting and retaining them over the next 10 years (CoreNet Survey)
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Evidence for Health & Well-Being
• Harvard University: The Cog Fx Study
• Researched the impact of indoor environmental quality on well-being and staff cognitive ability
• Assessed high-performing non-certified buildings and LEED-certified green buildings 61%
higher cognitive test
scores
6%higher sleep
quality scores
30%Experience less
absenteeism related to sickness
Source: Harvard T.H. Chan School of Public Health’s Center for Health and the Global Environment
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Evidence for Health & Well-Being
• Wellness in the Workplace
76% felt more energized and
engaged after adding more plants to the office
45% reported improved
performance from healthy food options
71% felt more energized
with increased lighting
53% felt healthier after
engaging in meditation, yoga, or powernaps at work
Source: The Snowball Effect of Healthy Offices, CBRE
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Healthy Office Certifications
• WELL Certification
• Based on research assessed by the Mayo Clinic and Cleveland Clinic Wellness on human interactions with the built environment
Fitwel Certification• Developed by Center for Active Design
(CfAD), Center for Disease Control (CDC), and General Services Administration (GSA)
www.wellcertified.com fitwel.org
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How to get started
• Find a champion!
• Choose a place to start – air, water,
nutrition…
• Talk to your property management
team and/or landlord for more
information about your building
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SHIFT Happens Conclusion
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• Business Leadership (BUS)
• Environmental Stewardship & Sustainability (ESUS)
• Information Technology Community (IT)
• Operations & Maintenance Health Safety (OMHS)
• Real Estate Advisory & Leadership (REAL)
• Workplace Evolutionaries (WE)
The importance of IFMA Communities and Councils
Communities are aligned with Core Competencies Councils are aligned with Vertical Markets
• Academic Facilities Council
• Airport Facilities Council
• Banking Institutions & Credit Unions Council
• City & Country Clubs Council
• Corporate Facilities Council
• FM Consultants Council
• Food Service & Restaurant Council
• Legal Industry Council
• Manufacturing, Industrial & Logistics Council
• Museums/Cultural Institutions Council
• Public Sector Facilities Council
• Religious Facilities Council
• Research & Development Facilities Council
• Utilities Council
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Thank You Sponsors!
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