Communities Aligning to Explore the Key Shifts...SHIFT HAPPENS Day 2 9:30am Welcome - Highlights...

All Rights Reserved – 2018 – IFMA Communities

Communities Aligning to Explore the Key Shifts

Welcome to….


Community Leaders


Thank You Sponsors!


Communities Aligning to Explore the Key Shifts

Thursday 9:30-1:15…here!


SHIFT HAPPENS Day 2

9:30am Welcome - Highlights from Shift Happens – Day 1

9:40am Goals in the Age of Resiliency: REAL - Joseph Poskie

10:25am Leveraging Technologies to Accelerate Human Experience: WE

Molly Bales, Christina DeBono, Lorri Rolandson, Ujjaini Dasgupta

11:15am Crossing Generations with FM Technology: IT- Ted Ritter Laura Svitak Geoff

Williams

12:05am Survival Skills for FM: ESUS – Dean Stanberry and Christopher Cayten

12:50pm SHIFT Happens Conclusion – Community Leaders

1:00pm Join a Community Today! – Pat Turnbull


Goals and ambition in

the age of resiliency

Joseph Poskie

Product Director,Trimble

Chairperson, REAL Community


What is REAL?

The Real Estate Advisory & Leadership (REAL) Community seeks to build and

communicate knowledge and expertise on the practice of real estate as it affects

real estate and facility management professionals, and to influence the practice of

real estate management through its thought leadership.


Our panelists

Stephen BallestyFRICS, FAIQS, ICECA, CQS, CFM, IFMA Fellow

Nancy Johnson-SanquistIFMA Fellow

Joseph Poskie, MBA


BENGOODE/ISTOCKPHOTO

All Rights Reserved – 2018 – IFMA Communities 10

Lifecycle


Source: Singularity University


What’s new with WE?

AT WWP…..

• Full-Track the next 2 days

• 12 Leading Edge WP Presentations!

• WE Tour, Learn & Socialize – Thursday 5:45 / RSVP

Beyond WWP

• WE Learn: – Transforming our Profession

• WE: Videos

• Monthly WE:binars

• Friends of WE

• WE LinkedIn

• Plus….

Come join us at WWP and let’s

Shake It Up!

WE Room – 208A


Leveraging Technologies to Accelerate Human Experience: WE

Moderators: Kate North

Panelists:Molly Bales: Chief Development Officer, Adappt Intelligence.

Ujjaini Dasgupta: Marketing Office, Industry, Healthcare

Systems & Services, Phillips

Lorri Rolandson: Senior Vice President, Strategy and Innovation, BGIS


Making Sense of Sensors:Using IoT to Transform the Workplace

Molly Bales, Chief Development Officer, Adappt IntelligenceOctober 2018


1. Why Now

2. Entrepreneurs Improving User Experience

3. IoT in Three Methods

Agenda


Data storage costs are decreasing


Sensor costs are decreasing


The right infrastructure is in place

NCTA www.ncta.com


1. Why Now



Agenda


Approximately 82% of bathroom users wash their hands

A Healthier Space: Retail Shopping Mall Chain

Credit: AUR2


A Better Maintained Space: F500 BioTech Company

Credit: CrowdComfort


A More Comfortable Space: EYP, Architecture Firm

Credit: Embr Labs

Before Pilot:

23%of participants regularly felt uncomfortable cold or warm even when others around them were comfortable

40%reported that thermal discomfort sometimes interfered with their ability to be productive at work

Embr Wave, device used in pilot

After Pilot:

72%of participants reported feeling more in control of their own thermal comfort

77%of employees felt less bothered by temperature when they felt cold


A More Productive Space: Multinational Bank

Desk Occupancy Sensing Conf Room People Counting Temperature Sensing

1. 12-person conference rooms tended to have <4 people

2. Overall peak occupancy 70%

(v. perceived 90%)

Insights Value

$480k/year in savings

20% of their real estate budget


SENSE ANALYZE

DeskSensor

People Counting

Sensor

Space Planning & Management: Adappt

Sensors-as-a-Service

ACT

Optimize real estate

& energy

Increase productivity,collaboration &

flexibility

Empower your employees


1. Why Now



Agenda


Summary: The Evolving Methods of Data Collection

Thermal Cleanliness Lighting Occupancy Air Quality

Hu

man

Exis

tin

gN

ew


Thank you! Molly Bales, Chief Development Officer

252-452-0759 ǀ [email protected]@sustainabales ǀ /in/mollybales


Leveraging Technology to accelerate human performance

Ujjaini Dasgupta

Director of End User Marketing

Signify (formerly Philips Lighting)


Work has changed over time. The impact of economic, social and environmental factors, plus increased awareness of employee wellbeing has driven the need for new kinds of working environments.

Change is a constant


Greenbuildings

Connectivity Health andwellbeing

Activity based

workspaces

There are four key drivers that are changing the workplace now and will continue to shape it in the future.

Key drivers


• LiFi – secure and stable connection as an alternate to WiFi

• Way finding – save time finding a meeting room or an available desk

• Personal control – employee ability to control work environment

• Tunable white – create environments to suit changing employee needs with lighting quality, color and intensity

People-centric approach


Connectivity through lighting


Why LiFi makes sense

Secure communication

Content only available within line-of-sight. Access to connectivity with personal USB key/dongle

Reliable network

Stable data rate per each user providing robust, reliable wireless communication

Alternative solution

LiFi Systems can be used in areas with poor or no WiFi or RF sensitive spaces


Way finding through lighting

• Uses the lighting infrastructure and real-time occupancy data to guide employees wherever they need to go

• Hyper-accurate indoor navigation opens up a host of additional applications and improves employee performance and experience

• Visible light communication (VLC) or coded light communicates data through lighting


Personal control through lighting

• Using VLC, office workers can control light levels via a smartphone app on demand

• Creates a comfortable and productive environment

• Third-party devices / systems can use employee positioning information for further integration (AV, Lync, Microsoft, HVAC control, room booking) using an API to provide x,y,z co-ordinates


Health through lighting

Humans need lightLight allows us to seeLight allows us to experience the environmentLight regulates our circadian rhythmLight influences our mental functioningLight is much more than the opposite of dark


Health through lighting

*Source: 360Magazine-Issue67

Today people spend more time working than anything else, even sleeping:*

36%Working

9% Other

4% Eating

4% Household activities

5% Caring for others

32% Sleeping

10% Leisure and sports


Five aspects of electric light that matter

Light intensity

Color temperature

Light distribution

Personalcontrol

Lightingdesign


Tunable white conceptsin office environments

Dynamics

Automatically mimic daylight patterns by adjusting colortemperature and brightness level throughout the day

Scene set

Pre-determined presetsinstantly sets the scene for room ambiance that supports the task

Personal control

Providing maximum control to the user to tune the lighting to his/her needs


Leveraging Gamification to drive CRE outcomes

The nicest compliment I ever received is …“you like to have fun while you get things done”

Lorri Rowlandson Senior Vice President, Strategy and Innovation BGIS - Brookfield Global Integrated Solutions


HOW DO YOU CHANGE CULTURE?

HOW LONG DOES IT TAKE?

WHEN ARE YOU DONE?


Measuring Experience and Culture

WSAT


What is Gamification?

Gamification is the process of taking something that exists and integrating game mechanics to motivate participation, engagement, and loyalty. Gamification is very effective in support of Change Management.


Employees Play Their Way to

Becoming Social Media Masters

Made Leadership Training for

Senior Execs "Addictive"

Staffers Around the World Weigh

In On Language Localization

100% of Googlers Submit Travel

Expenses Thanks to Gamification


Public Services and Procurement Canada (PSPC)

manages one of the largest and most diverse portfolios of real estate in Canada

PSPC’s Real Property

division includes

3,800 Crown-owned and

leased buildings and

assets across Canada

(8 million m²),

or approximately 80M s.f.


Understanding Gcworkplace

Our purposeProviding greater flexibility in where and how employees work so they

can be as productive as possible in delivering programs and services to

Canadians.

Our peopleCreating a modern workplace that puts employee experience and quality

of service at the core.

Our placeRetooling work environments to encourage collaboration, using

technology in smarter ways, and fostering a culture of health and well-

being.

VisionThe GCworkplace vision was formed and is oriented towards the

following seven dimensions: flexible, digital, efficient, green,

inclusive, collaborative, and healthy.


An integrated approachThe GC workplace implementation goes beyond space, towards an integrated project

delivery model that includes functional area experts in information technology (IT),

information management (IM), human resources (HR), security and facilities. Our approach

also includes design leadership as well as comprehensive support for employees to be

successful in their new workplace through robust change management.

What’s in it for employees• Empowers employees to choose where and how to work to be most productive

• Provides flexibility and greater variety of spaces

• Offers modern, open, airy and bright spaces that inspire people

• Supports employees health and well-being

• Fosters collaboration at all levels

• Increase personal productivity by providing better technology and work processes

What’s in it for the Government of Canada• Better service to Canadians

• Contributes to sustainability goals through data-informed decision making on better ways

to work, design, use and manage the workplace

• Allows the Government of Canada to attract retain the best talents

• Optimizes efficiency of facilities and creates less waste

• Commitment to the digital office


GoSpaces is a mobile app that encourages productive employee behaviors using gamification, and translates employee decisions into financial, environmental, and wellness benefits.

Crowdsources data, and translatesinto insight.

“How will YOU make a difference today?”


How will YOU make a difference today?

RESERVE A ROOM / SEAT VOLUNTEER YOUR SEAT REQUEST FACILITIES SERVICES

PROVIDE FEEDBACK INSPIRED BEHAVIOURS ANALYTICS DRIVE INSIGHT


Fun that Matters

ContributionsUse gamification to

engage with

employees

+ Set challenges

+ Track participation

+ Measure results

+ Inspired change

management

GoSpaces aligns with

CSR goals

PEOPLE PLANET PROFIT


Contributions: Example

Challenges

+ Challenges are can be customized based on organizational goals and culture

+ Challenges can be rotated in and out, and points can be adjusted to encourage behavior

People:

+ Drink 8 glasses of water

+ Try a walking meeting

+ Volunteer for 1 hour

Planet:

+ Go paperless for a week

+ Host a virtual meeting

+ Try a meatless meal

Profit:

+ Pack a lunch for a week

+ Take a training course

+ Avoid taking a taxi


Challenges were

identified and

mapped into

categories that

aligned with GC

goals.

People →Changing the way we

Hold a walking meeting

Join a committee

Mentor a colleague

Drink 8 glasses of water

Make your space more

accessible

Learn about diversity and

inclusion

Work in a collaborative space

Educate yourself on indigenous

treaty rights

Planet →Greening the way we work

Paperless week

Avoid single-use plastic bottles

Educate yourself on the effects of

greenhouse gases

Avoid Styrofoam at lunch

Try a meatless day

Take public transit

Hold a paperless meeting

Ride your bike to work

Profit →Changing the way we serve

Pack your lunch

Sign up for a learning

webinar/training

Recommend a new idea

Have a “buy nothing” day

Explore all five GC tools

Share a taxi

Meet with a client virtually

Promote another PSPC service

with a client


863

622


SHIFT HAPPENS

The IT Community

The IT Community is committed to providing appropriate and relevant content to the GLOBAL IFMA and RICS membership utilizing a broad range of communication and publication platforms. The group is supported from the outgoing board of the ITC and enhanced with new thought leaders, committee members and the support of IFMA Staff.

We want to collaborate to share the best case

studies!


SHIFT HAPPENS

The goal of the 2nd edition of The Facility Manager’s Guide to Information Technology is to provide current best practices content and

extend distribution to membership, interested parties and universities with FM Programs

Win or Buy a Good Reference Tool!

Thanks for attending World Workplace!


SHIFT HAPPENS

Outline

• Introductions and Format

• Types of Customer Facing FM Technologies

• Considerations based on Device Formats

• Hospitality – Service Your Way

• The FM’s View & Challenges

• Developing a Flexible FM Technology Strategy

• Process Mapping to Technology Platforms

• Addressing Privacy Concerns


SHIFT HAPPENS

The Format


SHIFT HAPPENS

Ted Ritter is the Current SAG Leader of the IFMA Technology Community, Past President of the Greater Phoenix Chapter and also serves on the IFMA Americas’ Advisory Board. He has over 30 years of experience in facility operations and project management. He a co-author of the Facility Manager’s Guide to Information Technology

Geoff Williams is Director, Operations at Angus Consulting Management Limited in Toronto, Ontario. Mr. Williams is also a past Director on IFMA’s Global Board of Directors, a past President (and SAG Leader) of the IT Community of IFMA and the past president of the Toronto Chapter of IFMA.

Laura Svitak is a graduate of Cuyahoga Community College’s Robert L. Lewis Academy of Scholars, a year-long social justice and civic engagement program, and is a member of the school’s Phi Theta Kappa Honor Society. She is a graduate of The Cleveland Leadership Center's On-Board Cleveland program and is an alum of the Center's Civic Leadership Institute. She joined the Administrative Services team of the Cleveland Foundation in 2007.


SHIFT HAPPENS

Boomer (or VERY early Gen X)


SHIFT HAPPENS

Generation X


SHIFT HAPPENS

Generation Y / Millennials


SHIFT HAPPENS

Types of Customer Facing Technologies

• CMMS

• IWMS

• Space Reservation

• Catering

• Security


SHIFT HAPPENS

Considerations for Device Formats


SHIFT HAPPENS

Hospitality and Service Your Way


SHIFT HAPPENS

Technology: The FM’s View and Challenges


SHIFT HAPPENS

Developing a Flexible FM Technology Strategy

• Customer Needs

• Process Mapping

• Tool Evaluation

• Delivery Methods

• Implementation

• Feedback


SHIFT HAPPENS

Process Mapping to Technology Platforms

• Existing Process Map

• Stakeholder Agreement

• Best Practice Comparison

• Process Refinement

• Process Automation

• Pilot Automation

• Process Refinement


SHIFT HAPPENS

Addressing Privacy Concerns

• Laws and Regulations

• Corporate Culture

• Generational Differences

• Security


Survival Skills for FM: ESUS

Dean StanberryChristopher Cayten


Renewable Electricityand what FM’s need to know


What is Renewable Electricity?


Renewable Energy

How does Renewable energy fit into my sustainability program?

Office Energy Use is a major

part of the carbon footprint of

most Services Companies


Why would I want Renewable Electricity?

Renewable Electricity is key component of any sustainability program

➢ Zero Carbon Footprint - Better for the environment

➢ Lower cost (depending on type of contract)

➢ Less price volatility (depending on type of contract)


Who is already buying Renewable Electricity?

RE100 members are creating demand for over 182 TWh of renewable energy per year


Why Now?

➢ Cost

➢ Flexibility


How do I get Renewable Electricity?

Various ways to buy renewable energy for your organization or office

➢ Options depend on your geographic location and local electricity

grid


How do I get Renewable Electricity?


Where do I start?

• Find out if your local utility has renewable electricity options

• Find out if your electricity market is deregulated (meaning you can pick your

own electricity supplier)

• Identify which purchasing option best suits your needs

• Hire a broker/consultant to collect and level bids


Resources

www.epa.gov/greenpower


Converting Data to Information, and Information to Insight

Data Analytics skills will become increasingly important to the FM

professional. These skills will need to go beyond creating sleek

charts and graphs. FM’s will need to first understand the

characteristics of their data;

➢ What makes it good data?

➢ What is it’s value?

➢ Is the source trusted?


Did You Know Data Was So Complicated?VelocityVelocity refers to the speed at which vast amounts of data are being generated, collected and analyzed. Not only must it be analyzed, but the speed of transmission, and access to the data must also remain instantaneous. Big data technology allows us now to analyze the data while it is being generated, without ever putting it into databases.

ValueWhen we talk about value, we’re referring to the worth of the data being extracted. It is important to understand the costs and benefits of collecting and analyzing the data to ensure that ultimately the data that is reaped can be monetized.

VarietyVariety is defined as the different types of data we can now use. Data today looks very different than data from the past. We no longer just have structured data (name, address, etc) that fits nice and neatly into a data table. Today’s data is unstructured. 80% of all the world’s data fits into this category, including photos, social media updates, etc.

VeracityVeracity is the quality or trustworthiness of the data. Just how accurate is all this data? For example, think about all the Twitter posts with hash tags, typos, etc., and the reliability and accuracy of all that content. Gleaning loads of data is of no use if the quality or trustworthiness is not accurate.


Do You Know Your Data Types?

What data type is this?

43377.7336255787

How many of you guessed it was a date?

Or more specifically, a date and time…

Formatted as a Number Formatted as a Date

43377.7336255787 10/04/18 5:36:25 PM


Do You Know Your Data Types?

Should this data type be a number, or text?

Account: 9844576012549801

If you guessed text – you were correct….

After all, you would not be doing math against an account number

Formatted as a Number Formatted as Text9,844,576,012,549,800.00 9844576012549800


Structured DataAn 'Employee' table in a database is an example of Structured Data

Bad Data = Bad Decisions

Data is collected in most businesses and is

often thought of as record-keeping. When an

inspection is completed, an employee’s

performance is reviewed, or maintenance is

recorded. The record kept for future reference

in order to achieve objectives, such as making

better business decisions.

Five Factors of High Quality Data

1. Completeness

2. Consistency

3. Accuracy

4. Validity

5. Timeliness

Un-structured Data

Output returned by 'Google Search’


What is the ETL Process?

Extract, Transform, and Load• Extract is the process of reading data from a source. In this stage, the data is

collected, often from multiple and different types of sources.

• Transform is the process of converting the extracted data from its previous form into

the form it needs to be in so that it can be placed into another database.

Transformation occurs by using rules or lookup tables or by combining the data with

other data.

• Load is the process of writing the data into the target database.


Data Analysis Tools

There are an increasing number of data analytics tools on the market. The following examples are by no means exhaustive, or endorsements;

➢Microsoft Excel

➢Microsoft Excel Power Pivot

➢Microsoft Power BI

➢Tableau


Where Do I Start?

• Big Data Analysis Learning Resources: 50 Courses, Blogs, Tutorials, and

More for Mastering Big Data Analyticshttp://bit.ly/BigDataLearning

• LinkedIn Learning: Data Analysishttps://www.linkedin.com/learning/topics/data-analysis

• Get started with Power Pivot in Microsoft Excelhttp://bit.ly/MSPowerPivot

• Microsoft Power BI Guided Learninghttp://bit.ly/PowerBILearning

http://bit.ly/BigDataLearning

https://www.linkedin.com/learning/topics/data-analysis

http://bit.ly/MSPowerPivot

http://bit.ly/PowerBILearning


Well-being in the Workplace


What is a Healthy Office?


Air Water Nourishment Light Fitness Comfort Mind

What is a Healthy Office?

All Rights Reserved – 2018 – IFMA Communities All Rights Reserved – 2018 – IFMA Communities

Why Health & Well-Being?

• Health is a state of complete physical, mental and social well-being and not merely the absence of

disease or infirmity.

• We spend 90% of our time indoors and over 1,700 hours at the office (NAHPS)

• Productivity losses related to health, cost U.S. employers over $1,585 per employee per year or $225 billion annually. (CDC)

• Evidence based strategies can promote occupant health and well-being through operational, design, and program features

A financial services firm saved

$2.7 Million due to a 9%

decrease in employee turnover (PwC Analysis)


Benefits of Health & Well-Being

• Value Creation

– Create positive human experience

– Increase worker productivity

– Promote physical activity

– Attract and retain employees

•

–

80% of employees say that wellness programs would be

key to attracting and retaining them over the next 10 years (CoreNet Survey)


Evidence for Health & Well-Being

• Harvard University: The Cog Fx Study

• Researched the impact of indoor environmental quality on well-being and staff cognitive ability

• Assessed high-performing non-certified buildings and LEED-certified green buildings 61%

higher cognitive test

scores

6%higher sleep

quality scores

30%Experience less

absenteeism related to sickness

Source: Harvard T.H. Chan School of Public Health’s Center for Health and the Global Environment


Evidence for Health & Well-Being

• Wellness in the Workplace

76% felt more energized and

engaged after adding more plants to the office

45% reported improved

performance from healthy food options

71% felt more energized

with increased lighting

53% felt healthier after

engaging in meditation, yoga, or powernaps at work

Source: The Snowball Effect of Healthy Offices, CBRE


Healthy Office Certifications

• WELL Certification

• Based on research assessed by the Mayo Clinic and Cleveland Clinic Wellness on human interactions with the built environment

Fitwel Certification• Developed by Center for Active Design

(CfAD), Center for Disease Control (CDC), and General Services Administration (GSA)

www.wellcertified.com fitwel.org


How to get started

• Find a champion!

• Choose a place to start – air, water,

nutrition…

• Talk to your property management

team and/or landlord for more

information about your building


SHIFT Happens Conclusion


• Business Leadership (BUS)

• Environmental Stewardship & Sustainability (ESUS)

• Information Technology Community (IT)

• Operations & Maintenance Health Safety (OMHS)

• Real Estate Advisory & Leadership (REAL)

• Workplace Evolutionaries (WE)

The importance of IFMA Communities and Councils

Communities are aligned with Core Competencies Councils are aligned with Vertical Markets

• Academic Facilities Council

• Airport Facilities Council

• Banking Institutions & Credit Unions Council

• City & Country Clubs Council

• Corporate Facilities Council

• FM Consultants Council

• Food Service & Restaurant Council

• Legal Industry Council

• Manufacturing, Industrial & Logistics Council

• Museums/Cultural Institutions Council

• Public Sector Facilities Council

• Religious Facilities Council

• Research & Development Facilities Council

• Utilities Council


Thank You Sponsors!

Communities Aligning to Explore the Key Shifts...SHIFT HAPPENS Day 2 9:30am Welcome - Highlights...

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Transcript of Communities Aligning to Explore the Key Shifts...SHIFT HAPPENS Day 2 9:30am Welcome - Highlights...