Chapter 15
Finding a Job
15.1 Employment Skills
• Required Skills1. Basic Skills
Reading, writing, math, speaking, and listening
2. Thinking Skills
Creativity, decision making, problem solving
3. Personal Qualities
Developed through social settings, self esteem, integrity
• Hospitality and Tourism Skills
1. Guest Service Skills – interpersonal skills
2. Communication Skills – listening and speaking and reading and writing
Listening = become active rather than passive
Speaking = tone, volume, THINK before you SPEAK
• Telephone Skills and Tips pg 306
• Reading and Writing = well written resume and cover letter/ know the difference between formal and personalized
• Nonverbal Communication = communicating without talking
• Sales Skills = make the buyer convinced of a good deal
• Technical Skills = computer skills
• Hospitality –Specific Traits = positive personal attitude, good appearance, work ethics, leadership, time management {ability to plan, track, and accomplish tasks}
• Efficiency – prioritize important tasks and completing them in a timely manner
• Effectiveness – quality manner
15-2 The Employment Process
• THE STEPS TO EMPLOYMENT1. Research the Job Market
2. Compiling a Portfolio
3. Building a Resume
4. Job Application
5. Interview
6. Follow up
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