CAGVPN Sep 2011 Services Provided by Bharti Airtel VPN
Support
FAX ATA Internet VOIP Phone Video Conferencing Services Provided by
Bharti Airtel VPN Support VPN SUPPORT How to Register a
Complaint
Bharti Airtel Helpdesk is available to you 24 X 7 Register
complaints / Status update Via Phone Toll Free Number Via Via
Portal Enterprise Central (Management Access) Requirement to raise
a complaint
Always perform first level of diagnosis Problem related to hardware
or software PC/Laptop vendors is been informed in case/ internet /
soft phone Equipment is powered on Cables are plugged properly
Check the indication on device While logging a complaint extend
following details for quick resolution Name Contact Number
(Compulsory) update will be shared on this no. Site Code
(Compulsory) How the complaint will be addressed
Bharti Airtel Helpdesk will generate a ticket no. to you
Centralized helpdesk will identify problem and follow up Bharti
Airtel/IBM/Partner Engineer will call/visit and fix the problem
Your Ticket will be resolved as soon as problem is sorted After
confirmation from customer Ticket will be closed In case problem
doesnt get resolved, seek help of nodal officer / centralized team
along with Ticket No. Dos and Don'ts Mains & Alternate Power
for communication room equipments (24X7) Nortel IP phone should not
be turned off because network is connected through it.
Air-conditioning of the server room to be maintained Humidity to be
controlled Cleaning of server room on regular interval Protection
from rodent bite Regulated power supply to all VPN equipments
Regular maintenance of earth pit Access to the building in case of
network (equipment) failure Support Team Helpdesk Web (Toll Free)
E-mail
Regional Service Manager North New Joinee East Tathagata
Bandopadhyay South T Saravanan West Jayesh Survey Partner Support
Team CAG HO DESK 22333, 22444 (Network Support ) Support Pankaj
Kumar Jha VC/Network Support Baljinder Singh Escalation1 Pranjit
Saikia Mahendra Chahande Escalation 2 Jitin Paul
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