CAGVPN Sep 2011 Services Provided by Bharti Airtel VPN Support
FAX ATA Internet VOIP Phone Video Conferencing Services Provided by Bharti Airtel VPN Support VPN SUPPORT How to Register a Complaint
Bharti Airtel Helpdesk is available to you 24 X 7 Register complaints / Status update Via Phone Toll Free Number Via Via Portal Enterprise Central (Management Access) Requirement to raise a complaint
Always perform first level of diagnosis Problem related to hardware or software PC/Laptop vendors is been informed in case/ internet / soft phone Equipment is powered on Cables are plugged properly Check the indication on device While logging a complaint extend following details for quick resolution Name Contact Number (Compulsory) update will be shared on this no. Site Code (Compulsory) How the complaint will be addressed
Bharti Airtel Helpdesk will generate a ticket no. to you Centralized helpdesk will identify problem and follow up Bharti Airtel/IBM/Partner Engineer will call/visit and fix the problem Your Ticket will be resolved as soon as problem is sorted After confirmation from customer Ticket will be closed In case problem doesnt get resolved, seek help of nodal officer / centralized team along with Ticket No. Dos and Don'ts Mains & Alternate Power for communication room equipments (24X7) Nortel IP phone should not be turned off because network is connected through it. Air-conditioning of the server room to be maintained Humidity to be controlled Cleaning of server room on regular interval Protection from rodent bite Regulated power supply to all VPN equipments Regular maintenance of earth pit Access to the building in case of network (equipment) failure Support Team Helpdesk Web (Toll Free) E-mail
Regional Service Manager North New Joinee East Tathagata Bandopadhyay South T Saravanan West Jayesh Survey Partner Support Team CAG HO DESK 22333, 22444 (Network Support ) Support Pankaj Kumar Jha VC/Network Support Baljinder Singh Escalation1 Pranjit Saikia Mahendra Chahande Escalation 2 Jitin Paul