The information contained in these diagrams are the suggested workflows that Client Singapore is consider implementing. Not all workflows need to be implemented as part of the first phase, AAF requires the setup
and use of the “System” workflows only. Ambit Asset Finance’s “System” workflows, include; Contract, Contract Credit, Credit Line, Restructure and Termination State. The approach presented here uses these
“System” workflow states without any changes to their names.
The other workflows noted in this document capture business processes that Client controls manually today . Client will need to review the proposed workflows to determine which of their manual processes they wish
to automate in phase one.
The diagrams were created using information contained in the Requirement Scoping Document.
Complete details on the meaning for all proposed workflow states is captured in a separate document titled Client Workflow Setup. A sample of the information contained in this document is presented below. This
example contains the name of the workflow state and what it means for a contract to be in that state.
AAF has three types of workflows,
1. Required workflows triggered by an event in the system to track the status of a process and used to manage a business process
2. Optional workflows that can be triggered by a system event to manage a business process
3. Manual start workflows to manage a business process
Suggested WorkflowsPrepared for Client
SingaporebAMBIT ASSET FINANCEb ww SUNGARD
®
Contract Workflow
State Name What it means to be in this State
Indicative
Customer has asked for a quote We are calculating a quote We have given the customer some verbal numbers
Firm
Customer likes the quote and wants to proceed We ask for additional items we needed to complete prescreen check We are following up for items to present to Sales Management
Accepted
Customer has supplied the requested information and agrees with the price in the quote The sales manager has approved and we can give a printed quote from the system and that credit department can review the contract (if a new party see New Direct Customer workflow)
Awaiting Documents
Credit has approved the Contract Credit workflow (if a new Direct Customer credit will be approving the credit line) and the s ales person and contract department are preparing the documents need to be prepared for delivery to the customer (Credit Line is ready to be taken down if required)
Documented The sales person has received the approved documents from Sales Manager and has delivered the documents to the customer and will following for them
Received Review Signed documents are back in -house and are being reviewed by sales, contract department, credit and operations
Received Complete The contracts have been reviewed and approved
Received Incomplete The documents are not complete and or something else is needed from the prospect and sales is following up
Finalized
All documents are in house Operations is waiting for confirmation that the unit(s) are delivered Once all items are received and complete operations will move to complete activated generating an approval task for the group president
Complete Activated Contract is active on the books
Lost We have been notified by the customer that they don't want to do the d eal prior to Received Complete
End Lost Deal closed and paperwork filed away
Rejected We have decided not to do the deal
Never Completed Deal is lost after reaching Received Complete
Contract Credit Workflow
State Name What it means to be in this State
Pending Details Sales is setting up a new contract on the system
Decision Pending The sales manager and sales department head have approved the details Credit analyst is reviewing the contract
Referral Credit Manager is reviewing the contract
Approved The contract has been approved by credit
Approved Conditional The contract has been approved by credit with conditions
Declined The contract has been declined
End-Declined
May, 2013
Version Notes
Version 1.5 – this is baseline workflow to-do lists, based on what was shared with
SunGard between 19, April 2013 and 2 May, 2013 The tasks/to-do items shown are for
reference purposes only. The Contract and Contract Credit workflow to-do list may yet
need to be cloned to support the different business lines.
Overview of Origination Workflows By Department (Note: Department Names Need to be Updated)
Sa
les / S
ale
s
Su
pp
ort
Sa
les M
an
ag
er
Cre
dit
Op
era
tio
ns
Cre
dit
Ma
na
ge
rC
on
tra
cts
Syste
m
Yes
DocumentedReceived
IncompleteLost
Finalized
Accepted
Awaiting Documentation
Received Review
Complete Activated
ExpiredFirm
Received Complete
Indicative
Never Completed
End-Expired End-LostEnd-Never Completed
Approval Task
Pending Details
ApprovedApproved
ConditionalDecision Pending
Referral
Declined End Declined
Approval Task
Yes
Workflow
Stops Until
Contract Credit
is Approved
Contract Credit Workflow
Contract WorkflowK
ey This is for illustrative purposes only, it documents the typical relationship between
the Contract and Contract Credit Workflows and related approval rules.
Rejected
bAMBIT ASSET FINANCEb ww SUNGARD®
Positive
Alternate
Transition WF
Transition WF
Yes
Transition On Entry
Initiate Approval
1-Processing >=6%
2-Processing <6% Approval Rule Rejected End-Rejected
Approved
No
Yes
Transition WF
Sales Contract Approval Workflow
Can be multiple approvals.
Confirmation pop-up will appear to confirm
start date
Controlled by System Setting
Typically used before contact
has been signed by the lessee
Typically used after contact has been signed by
the lessee
Can be multiple approvals.
Overview of Origination Workflows By Workflow G
IRO
Con
tra
ct
Cre
dit
Sa
les A
pp
rova
lC
on
tra
ct
bAMBIT ASSET FINANCEb ww SUNGARD®
Prepared for Client
Singapore
YesDocumented
Received IncompleteLost
FinalizedAcceptedAwaiting
Documentation Received Review
Complete Activated
Expired
Firm Received Complete
Indicative
Never Completed
End-Expired End-LostEnd-Never Completed
Approval Task
Rejected
Initiate Approval Rate Approved1-Processing
>+6%
2-Processing <6%
Rejected
Approval Task
Approval Task
End - Rejected
Pending Details Approved Approved Conditional
Decision Pending Referral Declined End DeclinedApproval Task
Approval Task
Ready for Disbursement
Prepare PaymentDisbursement
AuthorizedEnd - Disbursed
Disbursement Not Required
Approval Rule
No
YesGIRO Requested GIRO Approved
End- GIRO Approved
GIRO RejectedEnd – GIRO
Rejected
Pa
ym
en
t D
isb
urs
em
en
t
Overview of New Party (Direct Customer, Vendor, Guarantor) and Credit Line Workflows
Syste
mC
red
it M
an
ge
rC
red
itS
ale
sS
ale
s M
an
ag
er
On Credit Hold
New Party
Approved Party
Approval Task
Yes
Proposed
Approved On HoldExpired
Yes
Approval Task
If Approved Set
Initial Credit Line
New PartyCredit Line WorkflowK
ey This is for illustrative purposes only, it documents the typical relationship between the New Party
(Direct Customer, Vendor or Guarantor) and the Credit Line Workflows and related approval rules.
bAMBIT ASSET FINANCEb ww SUNGARD®
Credit Review
Declined
Positive
Alternate
Prepared for Client
Singapore
Can be multiple approvals.
Can be multiple approvals.
Origination Workflows - Contract Workflow DefaultT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Yes
On EntryOn Entry
Documented
1 - Sales - Get all of the correct documents
Received Incomplete
1 - Sales support - (Order the asset if necessary)- Set up purchase invoice
2 - Confirm insurance
3 - File with government if
required
1 - Sales deliver the contract to
customer
2 - Sales brings signed contracts
from the customer including the sales
contract for the supplier
All Contracts Start Here
Lost
FinalizedAcceptedAwaiting
Documentation Received Review
Complete Activated
1 - Sales Support - reviews and make sure no changes
2 - Contract department -
reviews and make sure no changes
3 - Credit Manager - reviews the
contract
4 - Operation manager reviews
the contract
Expired
Firm Received Complete
Indicative
Never Completed
1 - Sales will Prepare the documents
2 - Contract
department will review the document
3 - Sales Manager places official seal
on contract
4 - Optional - Take down the credit line if required
(System Setting)
End-Expired End-Lost
1 - Sales Sup - Payment schedule
2 - Inspection Dept. - Inspect
3 – Sales Sup -Confirm Insurance
4 – Sales Sup - Confirm
registration
5 - Sales Sup - Activate the lease
6 - Pay the vendor
TBD – if Client decides to use
Quote Expiration a task to let sales know the quote
has expired will be added
End-Never Completed
Approval Task
Contract Workflow Context = Contract
1 - Enter required information to be able to produce a
quote
2 - Verbally present a quote to
the prospect
No Tasks – Credit begins review
work
Contract will move forward when
approved.
1 - Ask prospect for required information
2 - Follow-up with prospect for all
requested information
3 - Confirm Insurance Client or
Customer providing
Transition When
Contract Credit is
Approved
bAMBIT ASSET FINANCEb ww SUNGARD®
Rejected
Transition if Contract Credit is Declined
1- Enter Reason Lost Code
1- Enter Reason Lost Code
No interfaces for this workflow have been identifiedNote: This is the default To-Do List and other To-Do List need to
be documented.
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
On Entry Start
Payment Disbursement
Start Sakes Contract Approval
On Entry
Transition if Sales
Contract Approval
End-Rejected
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Note system needs to be set to not progress until Credit State = Approved
Could be multiple approvals based on
Limits
Controlled by System Setting
Contract resets on financial changes
Note
Origination Workflows – Sales Contract Approval T
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Initiate ApprovalRate Approved
>=6%
Sales Contract Approval, Context = Contract
Starts when Contract
State exits Firm
On Entry
1-Processing >=6%
2-Processing <6%
Rejected
1 – Rate rejected review and
resubmit or move to End Rejected
1 – Review rate and approve
1 – Review rate and approve
Approval Task
bAMBIT ASSET FINANCEb ww SUNGARD®
Move Contract
Credit WF State To Pending Decision
On Entry
Approval Task
No interfaces for this workflow have been identified
Prepared for Client
Singapore
Note: This is the default To-Do List and other To-Do List need to
be documented. Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
1 – Document reason for rate
2 – Move to correct WF State
End - Rejected
Move Contract WF
to Lost
On Entry
Rate Approved <6%
On Entry
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Dual Approval Task
Note
Origination Workflows - Contract Credit DefaultT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
1 - Document conditions and
notify sales
2 - If required set up a credit line
Pending Details Approved Approved Conditional
Contract Credit Workflow, Context = Contract
All contracts start here
On Entry
Decision Pending Referral Declined End Declined
1 - Notify the sales department it has
been declined
2 - Enter reason declined
1 - Review all of the documents provided and
make sure that everything has been supplied,
make a recommendation on approval/reject
1 - Review the document package
and make a decision and move
to appropriate state
1 - If required set up a credit line
Move Contract WF
State to Rejected
On Entry
Approval Task
bAMBIT ASSET FINANCEb ww SUNGARD®
Move Contract WF
State to Awaiting
Documents
On Entry
Approval Task
No interfaces for this workflow have been identified
Prepared for Client
Singapore
Note: This is the default To-Do List and other To-Do List need to
be documented. Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Transitions when Sales
Contract Approval
enters Approved
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Could be multiple approvals based on
limits
Contract resets to on
financial changes
Note
Origination Workflows - Contract Credit, Credit LineT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Credit Line Review Due
End - Credit Line Review
Credit Line Review Workflow, Context = Credit Line
Starts when Credit Line
Review Process Runs
On Entry
1 – Line ready for review
bAMBIT ASSET FINANCEb ww SUNGARD®
No interfaces for this workflow have been identified
Proposed Approved On Hold Expired
Starts when Credit Line is
added
On Entry
YesApproval Task
1 - Line has expired
Based on Date Set on Line
Credit Line Workflow, Context = Credit Line
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Could be multiple approvals based on
limits
Note
Origination Workflows – Payment DisbursementT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
mbAMBIT ASSET FINANCEb ww SUNGARD
®
Ready for Disbursement
Prepare PaymentDisbursement
AuthorizedEnd - Disbursed
Starts when Contract enters
Complete Activated
On Entry
Payment Disbursement Workflow, Context = Contract
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Disbursement Not Required
Approval Rule
No
Yes
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Could be multiple approvals based on
limits
Note
Origination Workflows – GIRO DDA SetupT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
mbAMBIT ASSET FINANCEb ww SUNGARD
®
GIRO Requested GIRO Approved
Starts manually as
needed
GIRO DDA Setup Workflow, Context = Contract
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
1 – GIRO ready for setup
2 – Bank Code3 – Branch Code
4 – Account #5 – Account Name5 – Follow-up for
confirmation
End- GIRO Approved
GIRO RejectedEnd – GIRO
Rejected
1 – Enter reject reason
2 – Set reject letter
1 – Send approval letter
2 – Set up in AAF
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Origination Workflows – New Direct Customer Party, New Vendor T
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
1 - A new Vendor is ready for review
No
On Credit Hold Rejected Vendor On Credit Hold
New Direct Customer New Vendor Approval Task
Rejected Direct Customer
Auto Start When New Party added
as Direct Customer
Auto Start When New
Party is added as
Dealer
New Direct Customer, Context = Party New Vendor(Dealer), Context = Party
Approval Task
No
1 - New Direct Customer has
been added to the system and ready
for review
Notification “On Credit
Hold”
Notification “On Credit
Hold”
Approved VendorYes
1 - Notify the Vendor we don't
want to do business with
them
Approved Direct Customer
Yes
1 - Notify customer that we have
decided not to do business with
them
bAMBIT ASSET FINANCEb ww SUNGARD®
Credit Review New Vendor
Credit Review New Direct Customer
1 - Set Credit Line if required (Optional)
1 - Review recommendation from the analysts
1 - Review recommendation from the analysts
1 - Notify customer that they are on credit hold until
further notice and we have decided not accept any
new business from them
1 - Set up credit line if required
(Optional)
1 - Notify vendor that they are on credit hold until
further notice and we have decided not accept any
new business from them
No interfaces for this workflow have been identifiedNo interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflows – Restructures T
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
1 - If customer has to sign a new
document prepare it now
1 - Review the documents and make sure they are complete
Restructure Workflow 1, Context = Contract
1 - Follow-up for documents if
required
1 - Check that all items are completed
1 - Review Change
1 - Follow-up for missing
documents
Yes
No No
Yes
Approval TaskComplete Activated
FinalizedApproval Task Finalized Received Complete
Awaiting Documentation
Received Incomplete
Complete ActivatedDocumented Documented Received Review
Complete Activated
1 - Review and approve the
changes
1 - Document Reason for
Change
Restructure Workflow 3,Restructure Workflow 2, Context = Contract
Starts on Complex
Restructure
Starts on Basic
Restructure
Starts on Basic
Restructure
Prepared for Client
China Ltd.bAMBIT ASSET FINANCEb ww SUNGARD
®
Financial Restructure – Post Activation
No interfaces for these workflows have been identified
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Non - Financial Restructure – Post Activation (need to chose one option)
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Contract Change has to be requested and approved before
a restructure starts
This is a process to reverse a restructure if
needed
Note
Contract Servicing Workflows – Termination Quote, Early Termination
Ta
sks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Termination, Context = Termination
Contra StartedExpired Rejected
Accepted Quoted Reversed
Auto Start on Termination
Quote
Early Termination Quote Context = Contract
1 - Review quote and if approved
move to Awaiting ET Quote Document
1- Prepare quote document and present to the
customer
Pending Document
Customer Reviewing
Early Termination Quoted
Yes
Auto Start on Termination
Quote
bAMBIT ASSET FINANCEb ww SUNGARD®
Start Early Termination
WF
On Save
Approval Task
No
Customer Accepted
Customer Rejected
Quote Expired
When Quote Expires Set
State
On Entry Transition ET
to Expired
1 - Follow-up with the customer for
their decision
1 - Communicate customer's
decision and document as
necessary
1 – Customer Rejected create
new quote if necessary
1 - Quote in the system has
expired create new quote if necessary
No interfaces for this workflow have been identified No interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflow Intercept T
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Intercept Context = Contract
1 - Document reason
Interception denied
1 - Review request for early
interception
2 - If you approve move to Approved state if not move to
Interception Denied
1 -Interception has been approved.
Perform the interception in the
system
Interception Denied
Contract Interception
Recommended
Interception Approved
Contract Interception Under
Review
Manual Start as Needed
End - Interception
End - Interception Denied
1 - Document the reason this
contract should be intercepted prior to
the normal automatic process
Interception Completed on
System
1 - Notify appropriate party interception has been completed
Approval Rule Yes
bAMBIT ASSET FINANCEb ww SUNGARD®
Used to stop payments from being applied
No interfaces for this workflow have been identified
This could be replaced with a Custom Action to request that this is done on
the system. The Custom Action would offer a place to capture the reason Could also be used for
Manual Suspension
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Note: The system has an Approval Rule
for performing a Interception
Note
Contract Servicing Workflow Write-Off RequestT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Write-Off Request, Context = Contract
1 - Document reason write-off
denied
1 - Review a request for a write-
off
2 - If approved move to the next state, if not move to End - Write-Off
Process
1 -Write-Off has been approved.
Perform the Write-Off in the system
Write-Off Request Denied
Write-Off is Recommended
Write-Off is Approved
Write-Off Recommendation is Under Review
Manual Start as Needed
End - Write-Off Process
End – Write-Off Denied
1 - Document the reason a write-off
is being recommended
Write-Off has been Completed on
System
1 - Notify appropriate party
Write-Off has been completed
Approval Rule
bAMBIT ASSET FINANCEb ww SUNGARD®
No interfaces for this workflow have been identified
This could be replaced with a Custom Action to request that this is done on
the system. The Custom Action would offer a place to capture the reason
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers
Note: The system has an Approval Rule for performing
a write-off
Note
Contract Servicing Workflows – Insurance and Insurance ClaimO
ff S
yste
mT
asks
Sta
tes
On
En
try/E
xit
1 - Notify customer1 - Notify insurance company
1 - Get details on damage and file
claim
1 - Follow-up with insurance
company for payment
Insurance Claim, Context = Contract
Claim Settled
Claim Denied
Damage Reported Claim Pending
Claim Withdrawn End Withdrawn
End Denied
Start Manually As
Needed
bAMBIT ASSET FINANCEb ww SUNGARD®
End Settled
1 - Make any adjusts and follow with the customer for any shortages
No interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflows – Insurance Claim, BankruptcyT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Bankruptcy, Context = Party
1- Complete the bankruptcy
paperwork as required by the
court
2 - Deliver the paperwork to the
court
3 - Optional Task - Recommend Interception/Suspension
1 - Follow-up on the status of the
proceeding
2 - Confirm that the bankruptcy has
been dismissed
3 - Optional Task - Restructure the
payment schedule per the court's
instructions
4 - Optional Task - Start Write-Off Request WF in
needed
1 - Follow-up to confirm that the
court has received the paperwork
Bankruptcy Filing
Confirmed
Bankruptcy Reported
End Bankruptcy
Bankruptcy Filing Sent
Start Manually As
Needed
Bankruptcy Filing Confirmed
Bankruptcy Reported
End Bankruptcy Bankruptcy Filing
Sent
Start On Entry
Bankruptcy Start
On Entry Transition
Bankruptcy Status
On Entry Transition
Bankruptcy Status
On Entry Transition
Bankruptcy Status
Transition On Entry of
Bankruptcy Status
Transition On Entry of
Bankruptcy Status
Transition On Entry of
Bankruptcy Status
No Tasks – for this workflow it has been set up to provide Notification messages only
Notification messages will appear on both workflows; Contract and Party
Message for State #1 – Bankruptcy Reported
Message for State #2 – Bankruptcy Paperwork Filed with the Court
Message for State #3 Bankruptcy Filing Confirmed with the Court
Message for State #4 – Bankruptcy Discharged
Bankruptcy, Context = Contract
bAMBIT ASSET FINANCEb ww SUNGARD®
On Entry Transition
Bankruptcy Status
No interfaces for this workflow have been identifiedNo interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflows – Legal ActionT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Legal Action, Context = Contract
1 - Document why you are
recommending legal action
2 - Review Recommendation
1 - Report outcome of legal
action as necessary
2- Optional Task - Start Write-off Request WF in
necessary
1 - Assign to appropriate 3rd party for action
2 - Optional Task - Recommend Interception/Suspension
3- Follow-up with 3rd party
4 - Confirm legal action is complete
Legal Action Completed
Legal Action Recommended
End Legal Action Legal Action Filed
Start Manually As
Needed
Legal Action Completed
End Legal Action Legal Action Filed
On Entry Transition
Legal Status
On Entry Transition
Legal Status
On Entry Transition
Legal Status
Transition On Entry of Legal
Status
Transition On Entry of Legal
Status
Transition On Entry of Legal
Status
Legal Action Status, Context = Party
Approval Rule
Legal Action Denied End – Legal Action
Denied
bAMBIT ASSET FINANCEb ww SUNGARD®
No Tasks – for this workflow it has been set up to provide Notification messages only
Notification messages will appear on both workflows; Contract and Party
Message for State #1 – Legal Action Started
Message for State #2 – Legal Action Completed
Message for State #3 Legal Action was taken on this Party/Contract
No interfaces for this workflow have been identifiedNo interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflows – Repossession ActionT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Repossession Action, Context = Contract
1 - Document why you are
recommending Repossession
action
2 - Review Recommendation
1 - Report outcome of
Repossession action as necessary
2- Optional Task - Start Write-off Request WF in
necessary
1 - Assign to appropriate 3rd party for action
2 - Optional Task - Recommend Interception/Suspension
3- Follow-up with 3rd party
4 - Confirm Repossession
action is complete
Repossession Action Completed
Repossession Action
Recommended
End Repossession
Action Repossession
Action Filed
Start Manually As
Needed
Repossession Action Completed
End Repossession
Action
Repossession Action Filed
On Entry Transition
Repossession Status
On Entry Transition
Repossession Status
On Entry Transition
Repossession Status
Transition On Entry of
Repossession Status
Transition On Entry of
Repossession Status
Transition On Entry of
Repossession Status
Repossession Action Status, Context = Party
Approval Rule
Repossession Action Denied
End – Repossession Action Denied
bAMBIT ASSET FINANCEb ww SUNGARD®
No Tasks – for this workflow it has been set up to provide Notification messages only
Notification messages will appear on both workflows; Contract and Party
Message for State #1 – Repossession Action Started
Message for State #2 – Repossession Action Completed
Message for State #3 Repossession Action was taken on this Party/Contract
No interfaces for this workflow have been identifiedNo interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
Contract Servicing Workflows – MaturityT
asks
Sta
tes
On
En
try/E
xit
Off
Syste
m
Maturity Operating Lease, Context = Contract
1 - Contact the customer and discuss their
options
2 - Note option selected and move to the appropriate
workflow state
1 - Set up appropriate
renewal options on the lease - when
complete move to End - Maturity
Processing
1 - Set up sale contract to customer
2 - Follow for payment - when
paid move to End - Maturity
Processing
Contract Approaching End
of Term
Customer to Renew Lease
Customer to Purchase
Start with End of Term
Notification Event
Maturity Finance Lease, Context = Contract
Customer to Return the Asset
1 - Supply return instructions - when returned move to
End - Maturity Processing
2 - Optional is vendor is
purchasing set up sale contract to vendor - when
paid move to End - Maturity
Processing
bAMBIT ASSET FINANCEb ww SUNGARD®
End – Maturity
1 - Ensure final payment has been
made
1 - Authorize release of title if
required
Contract Approaching End
of Term
Contract Matured - Paid in Full
Start with End of Term
Notification Event
Customer to Return the Asset
1 - Supply return instructions - when returned move to
End - Maturity Processing
2 - Optional is vendor is
purchasing set up sale contract to vendor - when
paid move to End - Maturity
Processing
End – Maturity
No interfaces for this workflow have been identified No interfaces for this workflow have been identified
Prepared for Client
Singapore
Notes: Tasks are sample tasks in this version, Client will
need to identify appropriate tasks for this workflow
Key
Transitions =Skipped in Interface
State No UsedSet by Interface or
other Workflow
Positive
Alternate
Relationship Mgrs Credit Officer
Ops Manager
Group President
Relationship Ofcr
Sales Dept Mgr
Credit Manager
Ops Officers
Client Japan
Multiple Departments or
ApprovalsCollections Mgr
Collections Officer Admin Officers
Admin Managers Note
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