Business Models for Private Sector Participation in Service
Delivery World Bank Land and Poverty Conference March 27, 2014
Presenters: Mr. Ernesto Camarillo, Jr. Mr. Gaurav Saigal Mr. Ashish
Raj www.ilfsindia.com
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IL&FS : Integrated infrastructure financing and developing
institution IL&FS is pioneer in PPP Infrastructure Projects
with experience across a range of sectors; We specialise in the
area of Project Development, Project structuring, Project
Management, Construction and Operations and Maintenance; and
Delivery Framework through sector specific companies. Airports |
Education | eGovernance | Environment | Health Municipal Finance |
Ports | Power | Rehabilitation of Assets Resettlement &
Rehabilitation | Roads & Bridges | Water Roads & Bridges |
Solid Waste Management | Sewerage Special Economic Zone | Telecom |
Urban Infrastructure S ECTORS WHERE WE OPERATE
www.ilfsindia.com
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Outline Business ModelsCase StudiesConclusion
www.ilfsindia.com
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Business Models Pure BOO / BOOT JV / Hybrid PPP Turnkey /
Milestone Based Managed Services Model www.ilfsindia.com
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Case Study : BOO Model The Philippines Land Titling
Computerization Project www.ilfsindia.com
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Introduction Land Registration Systems, Inc. or LARES
(IL&FS subsidiary) is the Private Proponent for the Land
Titling Computerization Project No intention to speak in behalf of
the Government Sponsor, which is the Land Registration Authority
(LRA) www.ilfsindia.com
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Outline Project Brief through Audio Visual Presentation Status
of the Project Observed BenefitsNew Services and Initiatives
www.ilfsindia.com
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Context The Philippines is made up of approximately 30M
hectares of land, almost half of which alienable and disposable
Torrens System of Land Titling implemented LRA, through its RDs, in
charge of registering transactions on property Other Players DENR
Land Surveys, Disposition, Land Classification DAR Disposition in
relation to the Agrarian Reform Program NCIP Disposition in
relation to the Indigenous People Act Courts Disposition and
settlements Local Government Units Planning and taxation
www.ilfsindia.com
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The Government Sponsor Key Facts Organization Land Registration
Authority 164 Registries of Deeds Established 1903 Attached to the
Department of Justice Mandate Original Registration Subsequent
Registration Subdivision and Consolidation Condominium
Reconstitution Real Property Registry Chattel Mortgage Movable
Property Registry Certified True Copies Certifications
Verifications Information Services www.ilfsindia.com
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The LTCP LRAs answer to the call to provide better public
service IT-based modernization project Implemented under the Build-
Operate-Transfer (BOT) Law, using the Build-Own-Operate (BOO)
Scheme The LTCP is implemented with No Cash Out nor Guarantees from
the Government LARES allowed to collect IT Service Fees More secure
titles and documents, and prevention of duplicates and overlaps
Standardized processes, fees, and requirements Up-to-date
information and records, available anytime and anywhere Disaster
recovery and business continuity Objectives www.ilfsindia.com
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Scope of Work 164 Registries of Deeds 1 Central Office 1
Information Management Center Systems Integration Software
Development IT Infrastructure Supply Change Management Data
Conversion Mapping Site Preparation www.ilfsindia.com
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Project Brief Please see Audio Visual Presentation
www.ilfsindia.com
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IT Infrastructure setup Supply of Hardware, Software, and
Network Equipment Established DC and DR Built 36 new RD buildings
Built the IMC Renovated 128 RDs Network & Architecture &
Support Distributed Architecture WAN using MPLS technology
Established a Customer Service Desk Established a Technical Help
Desk Change Management & Training Core s/w, GIS & Mapping
system training Nationwide Change management 2500 people in 152
locations and ongoing On-site Trainers Customized Enterprise
Systems Registry of Deeds System to issue land titles, etc. Central
Office System to approve subdivision/consolidation plans, etc.
Operations Support System for the back-end Service Desk System Data
Conversion of Existing titles, maps, documents Digital Conversion
of Cadastral Maps, Land Titles & Supporting Docs (38.5 M)
Conversion of 21,583 MIMs (Municipal Index Maps) and PIMs (province
Index Maps) Build-up of a land parcel- based map Scanning &
Encoding Custom built data conversion software Centralized Encoding
Centers Site Specific scanning www.ilfsindia.com
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Site Delivery Methodology Site Preparation Works IT
Infrastructure Works Training Testing and Acceptance Go Live Data
Conversion and Mapping www.ilfsindia.com
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Challenges Quality and timely availability of titles and
documents for conversion Availability of data from other Government
Agencies, especially for workflows requiring maps Lack of Manpower
from LRA to support Project Delivery and Project Operations
Availability of Utilities and Facilities in remote Registries of
Deeds Project acceptance and Trainability of LRA Employees
www.ilfsindia.com
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Observed Benefits For LRA More secure titles and documents
Continuous Improvement on Systems and Processes Stronger business
continuity stance Stronger security stance --- transactions logs
are kept showing who did what when For the General Public More
visibility of transaction status through the On-line Tracking
System Standard documentary requirements across all RDs Easier
access to information on an anywhere-to-anywhere basis
www.ilfsindia.com
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Some numbers 2012 vs. 2013 Key Metrics20122013 LRA Fees
Collected P4.365BP5.244B Transactions Entered 1,661,712 or 138,476
per month 1,884,601 or 157,050 per month Certified True Copies
Issued 695,055 or 57,921 per month 695,211 or 57,934 per month
Titles Issued480,504 or 40,042 per month 526,762 or 43,897 per
month TAT on Selected RDs www.ilfsindia.com
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Connectivity www.ilfsindia.com
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Waterways Project Objective was to identify titled properties
falling within the 3-meter buffer zone of selected waterways Worked
with the 5 Government Agencies Used 5 layers from different
Agencies www.ilfsindia.com
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ROW Project 38Km right-of-way 20 meters per side Objective was
to identify properties falling with in the corridor Use data from
multiple sources www.ilfsindia.com
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ROW Project www.ilfsindia.com
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ROW Project www.ilfsindia.com
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ROW Project www.ilfsindia.com
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LRA Web Portal Anywhere-to-anywhere Core Application
Registration and Information Systems Extension Office System
Transacting Public Real Property Database Personal Property
Database X 164 Institutional Users www.ilfsindia.com
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Other Case Studies www.ilfsindia.com
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Business Models Pure BOO / BOOT JV / Hybrid PPP Turnkey /
Milestone Based Managed Services Model www.ilfsindia.com
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A comprehensive BOOT project of computerization of 177
registration offices on PPP mode across Orissa (Area 15.6 M Ha).
Automation of Land registration process including installation,
commissioning and operations & maintenance for five years for
the Govt. of Orissa Department of Revenue and Disaster Management.
This project was started in Dec09 and was completed in Dec10..NET
was used for application development Oracle 9i was used for backend
development IBM Tivoli monitoring & Tivoli service level
advisor, Tivoli Omnibus Web server and email server Centralized web
based application software encompassing 64 deed types Management
Information System Workflow based System Web based application
software for e- Registration and e-services Infrastructure and
manpower for 5 yrs Digitization of more than 60 M pages and
benchmark valuation of 50 M plots Supply and Maintenance of IT
hardware Various reports such as Fee book, Cash book, Index
reports, Power of Attorney, Deed summary, Book report, Master
reports etc are generated with an Option to generate ad hoc reports
online Facility to enable anywhere registration Introduction
SolutionTechnology Client Benefits Orissa eRegistration (Revenue
Department) "Best Electronic Delivery of Services Category Award -
2011 www.ilfsindia.com
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Assam Computerization of Land Registration Procurement of Goods
and related Services for Statewide Rollout of Computerization of
Land Registration in Assam (Area 7.8 M Ha) Design and Site
Preparation of the central storage data center Design and Site
Preparation of the sub registrar offices Supply, installation and
setting up of the necessary Physical Infrastructure Supply and
installation of IT and non-IT components Computerization of 92
Sub-Registrars Offices Site Preparation at all Sub-Registrar office
Operational Support for two years Training for IGR, Sub-Registrars
& Sub- Registrar staffs Warranty of IT and non-IT components
for three years Automation of property valuation based on Land
Valuation Register and revenue collection Established a secure
& error-free Registration of movable and immovable properties
Improvement in the quality of service delivery and transparency to
citizens Introduction Solution Technology Client Benefits
www.ilfsindia.com
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Bihar eRegistration Project Digitization of Registration
records, development of web-based retrieval system and online
access mechanism for updating database on a daily basis (Area = 10
M Ha) Design and Site Preparation of the central storage data
center Design and Site Preparation of the sub registrar offices
Supply, installation and setting up of the necessary Physical
Infrastructure Supply and installation of IT and non-IT components
Set up of central data centre Development of Web based application
Set up connectivity between Sub- registrar office and data centre
Set up replicatation data between Sub- registrars office and data
centre Supply and Maintenance of IT hardware Automation of property
valuation based on circle rates Established a secure &
error-free Registration of movable and immovable properties
Improvement in the quality of service delivery and transparency to
citizens Introduction Solution Technology Client Benefits
www.ilfsindia.com
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Conclusion There is no single one size fits all model All
models have success stories (in difficult geos as well) Framework
based replicable models are available Proper evaluation based on
socio-economic-political environments Both mature and nascent
environments stand to benefit with end-to-end PPP-based outsourcing
[email protected][email protected]
www.ilfsindia.com