Business Intelligence &

Knowledge Management

Todd Woodward – Creative People Consulting

Who is Creative People Consulting

Business Intelligence vs.Knowledge Management

• Business Intelligence (BI) captures electronic data

• Knowledge Management (KM) captures institutional data

What isBusiness

Intelligence?

The Business Intelligence Process

Develop business

goals.

Determine questions you want answered.

Collect the data.

Clean up the data.

Analyze and report.

Communicate the results.

• Facts never change

• Intelligence changes constantly

Ask the Questions

Collect the Data

Clean the Data

“Above all else show the data”

• Dashboards have to be available to all involved decision-makers.

• Salesforce

• Cvent

• Protech

• Tableau

• Domo

• SAP

• Crystal Reports

• SharePoint

• Microsoft Dynamics

• Power BI for Office 365

Business Intelligence Tools

What should your association’s

Business Intelligence do?

• Give you the knowledge that makes you relevant to your members

Thank You

todd@creativepeopleconsulting.com