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Bureaucratic Reform in The Ministry of Finance
Jakarta, 14-16 November 2007
Presented by Minister of Finance at ¡ Regional Forum on Reinventing Government in Asia¡
Outline of Presentation
Objective of the Reform; Scope of the Reform; Organization; Business Process; HR Management; Implementation; Case Examples; Performance Evaluation;
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Objective of Bureaucratic Reform of the Ministry of Finance
¡ The objective of Bureaucratic Reform is to create state apparatus that is clean, professional and responsible as well as to create an efficient and effective bureaucracy, hence being able to provide excellent public services.¡
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Significant Media Attention on this initiative
¡ The reform that is being implemented by the Ministry of Finance constitutes a breakthrough in the matter of will and courage to carry out an initiative¡ (Kompas Daily Editorial 12 July 2007)
¡ Bureaucratic reform has successfully been set up within the Ministry of Finance and has commenced its implementation on last July 1st and this constitutes a reform that can be set as an example and reference¡ (Media Indonesia Daily Editorial 12 July 2007)
¡ The total reform program within the bureaucratic environment of the Ministry of Finance brings up expectations on efforts towards elimination of decades of deeply rooted corruption¡(Opinion in Tempo Magazine Edition 20 ? 26 August 2007)
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Scope of Bureaucratic Reform of Ministry of Finance
Improvement in Performance
Good Governance
Public Services
Organization
HR
Management
Business Process
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1. Emphasis on functions
2. Utilization of Information Technology and Communications
3. Orientation towards stake holders
4. Establishment of internal compliance units
5. Development of complaint center
Organization
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Business Process
Standard Operating Procedures: Simple Transparent Efficient and cost effective Contains promises of services: terms, costs
and time Accountable
Utilization of Information Technology and Communications Built in Control System Automatic and Integrated Reporting Syste
m Moving towards Paperless Administration
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Reduced direct contact with client
Application of risk management
Monitoring performance through key
performance indicators
Business Process -2
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HR Management
Based on competence
? Assessment Center
? Recruitment
? Placement in positions
? Training
Application of Code of conduct and a Code of Con
duct-Board
Organization of Career pattern (rotation and
promotion)
Application of Individual key performance indicat
ors9
Implementation of Bureaucratic Reform
A. Organization Aspects
DJP (Directorate General of Taxes)
? Large Tax Payer Office : 3 Offices
? Medium Tax Payer Office : 28 Offices
? Small Tax Payer Office : 91 Offices
DJBC (Directorate General of Customs/Excises)
? Custom and Excise Service Office (KPU BC) in T
anjung Priok
DJPb (Directorate General of Treasury):
? Treasury Office in Special Region Banda Aceh
? Pilot Project of Modern Treasury Offices : 18
Offices10
Implementation of Bureaucratic Reform -2
B. Aspects of Business Process
35 excellent services containing:
Transparency in procedures
Clarity of requirements
Certainty of costs and time of
services
Types of excellent services in Direct
orate General
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Implementation of Bureaucratic Reform - 3
C. Aspects of HR Management
Recruitment to be based on competence through the Assess
ment Center
? DJP (Modern Tax Offices) : out of 32,000 employees, 14,000
were recruited.
? DJBC (Custom & Excise Servce Offices): out of 11,000 employees,
1,788 were recruited and 852 have been placed in KPU Tanjung
Priok and 281 in KPU Batam
? DJPb (Treasury Offices Special and Pilots), out of 12,000
employees, 703 were recruited and 610 have been placed in Mode
rn Treasury Office
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CASE EXAMPLES
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TAXATION
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Account Representatives
Information Services
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Tax Payer Registration Number
1 working day
3 Working Days
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VAT Number(Taxable Business)
7 Working Days
3 Working Days
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Tax Refund
2 - 12 Months
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The Tax Refund Payment
1 Month 3 Weeks
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Tax Appeals
12 Months 9 Months
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Excemption for Income Tax on Import
1 Month 3 Weeks
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Excemption of Income Tax on Import for Each Transaction
1 Month5 Working Days
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Reduction of Property Tax
3 Months
2 Months
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Customs and Excises
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Quality of Performance on Services
Internal Compliance Unit
Client Coordinator
AssistanceConsultation
Information Services
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Customs Priority Channel
16 Minutes - 3 Hours 56 Minutes
20 MinutesIf Without Physical Inspection
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Customs Green Channel
4 Hours 30 Minutes
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Customs Red Channel
48 Hours
12 Hours 30 Minutes28
Export Customs Services
9 Hours 7 Minutes
Without Physical Inspecton: 1 HourStandard Physical Inspection : 3 Hours
Non-Standard Physical Inspection : 4 Hours
1 - 4 Work Hours
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Refund of Customs Duties
Maximum 30 Working Days
No clarification yet
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Rush Handling
120 Minutes
No Clarification Yet
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Express Courier Services
1 Working Day
No Clarification Yet
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TREASURY
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Approval of Allotment Document(Issuance of Headquarter of The Ministries/Agencies
DIPA)
End of March
20 DaysFrom Receipt of Presidential Regulation on Details
of State Budget 34
Issuance of Disbursement Order (SP2D) by Modern Treasury Office
1 Day
1 Hour35
Performance Evaluation
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Performanceof Modern Tax Office(Directorate General of Taxes)
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Survey on Tax Payer Satisfaction by AC Nielsen
Office EQ Index
Large Tax Payer OfficeRegional Large Tax Payer Offices
81
Medium Tax Payer Office :Medium Tax Payer Office in Central Jakarta and Medium Tax Payer Office inBatam
78
Small Tax Payer Office :15 Small Tax Payer Officesat Regional Office of Tax Directorate General in Jakarta Pusat
74
The Survey on satisfaction for
Special Regional Office was
conducted in 2006 by AC Nielsen
by using the qualitative method
also with very satisfied results
NormsIndonesia 75 Australia overall and pub sector 66 / 74Hong Kong overall and pub sector 75 / 71India overall and pub sector 78 / 78Singapore overall and pub sector 76 / 76
NormsIndonesia 75 Australia overall and pub sector 66 / 74Hong Kong overall and pub sector 75 / 71India overall and pub sector 78 / 78Singapore overall and pub sector 76 / 76 38
The Results of the Survey by Transparency International Indonesia
(Global Corruption Barometer of Indonesia)
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5Tahun 2005 Tahun 2006
Tahun 2005 4 .0 3 .8 4 .0 4.2 3 .5 3.0 3 .8 2 .9 3.0 2 .7 3.0 2 .4 2 .4 2.1
Tahun 2006 4 .2 4 .2 4 .2 4 .1 3 .6 3.6 3 .4 3 .3 3.3 3 .0 2.9 2 .9 2 .8 2 .3
Leg islat if Peradilan Po lisi Parpo l Perizinan Dunia Usaha Pajak M ilit er/TNI Pend id ikan Kesehatan PU Ornop /LSM M edia Keagamaan
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Performance of Custom Service Offices
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Performance of Tanjung Priok Custom Services Offices
Growth in revenue;
Improvement in services;
Action taken against misconduct;
Action taken against customs violations.
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IMPROVEMENT IN SERVICES
1. IMPROVEMENT OF CHANNELING SYSTEM BY REDUCTION OF RED
CHANNELS BY +15%, THROUGH:
a. INCREASE IN TOTAL NUMBER OF PRIORITY CHANNEL IMPORTERS;
b. ESTABLISHMENT OF IMPORTERS AS MAIN PARTNERS;
c. ESTABLISHMENT OF YELLOW CHANNEL
2. SIMPLIFICATION OF IMPORT SERVICES PROCEDURES:
a. BUSINESS PROCESS OF CUSTOMS IN IMPORT;
b. PROCEDURES FOR PHYSICAL INSPECTION OF GOODS.
3. IMPROVEMENT IN INFRASTRUCTURE AND FACILITIES IN CUSTOMS
AREAS & TEMPORARY STORAGE.
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Directorate General of Treasury
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Performance of Modern Treasury Office
Shorter time of services
Improvement in employees¡ integrity
Improvement in compliance of service users
National Award on Prime Services
International Award from Asia Development
Bank (ADB) for Service Excellent .
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Thank You
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