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Generate
Setup Procedure BPMon ST320 ST-SER2005_1_620
Set up Interface Monitoringin Satellite System
Create Logical Component
Create Business Process
Set up Monitoring
Customizing
Activate
Use the Monitoring
Create Product, Server, Database and System
Create RFC Destinations and Maintain SAP Server Names
Create Logical Component
Assign Logical Components to Solution
Create Contact Persons
Choose Business Scenario
Create Business Process and Business Process Steps
Arrange Process Graphic and Create Process Flows
Define Solution Support Organization
Choose Business Process and Process Steps to be monitored
Define Monitoring Objects per Step
Per Monitoring Object:
Provide technical Details and Threshold Values for the Alerts.
Assign Monitoring Transactions and Set up Monitoring Tasks.
Set upAutomatic Emails and Service Desk Messages
Observe Alerts Relative to the Business Process
Check Detailed Alert Information and Check for Open Alerts
Review Historic Alerts
Analyze Problem in the Satellite System
Create Service Desk Message
Confirm Alerts for Solved Problems
Where Details
Solution Manager:
System Maintenance
Solution Manager:
Entrance Screen
Solution Manager: Solution Directory
Solution Manager:
BPMon Setup Session
Solution Manager:
Monitoring Graphic
BPMon Session
Generate Monitoring Customizing
Generate Local RFC Destination and set Data Collector Frequencies
Activate Monitoring
Set up Interface Monitoring
in the Solution Manager
Satellite System
Solution Manager:
BPMon Setup Session
Set up qRFC and IDOC Monitoring in the Satellite Systems
Solution Manager:
BPMon Session
Specify Interface Details
Assign Monitoring Objects to the Interface
Assign Analysis & Monitoring Tools and Set up Monitoring Tasks.
Set upAutomatic Emails and Service Desk Messages
Create Solution
Create Solution
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WHERE: Solution Manager Entrance Screen
You can always go to the Entr ance Screenvia
Solut ion Overviewin the Main Screen of the
SAP Solution Manager.
The first execution of transaction DSWP takes
you automatically to the Entrance Screen of the
SAP Solution Manager.
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WHERE: System Maintenance
The System Landscape Maintenance can be accessed viaOperations Setup -> Solut io n Land scape -> System Maintenance
in the Main Screen of the Solution Manager. Alternatively, you can use transactionSMSY.
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WHERE: Solution Directory
In the Solution Directoryyou can assign logical components to the solution and create business processes.You can access the Solution Directory via
Operations Setup -> Solution Landscape -> Solution Landscape.
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WHERE: Business Process Monitoring Setup Session
The Business Process Monitoring Setup session
is available only after a business process has
been created. You find this session in the area
Operations Setup -> Solut ion Monito r ing ->
Bus iness Process Moni tor ing.
There is one Business Process Monitoring Setup
session per solution landscape.
In this session, you can maintain the monitoring
customizing for all business processes and
interfaces contained in the solution landscape.
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WHERE: Satellite System
To set up interface monitoring there are a number of activities that have to be carried out in the systems that
are supposed to be monitored. These systems are called Satel l i te Systems.
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WHERE: Business Process Monitoring Session
To access the Business Process Monitoring session chooseOperat ions -> Solut ion Mon i tor ing -> Business Process Moni tor ing.
You can access the session via the left icon in the process graphic (either process alert if monitoring is
active or match if monitoring is not active).
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WHERE: Monitoring Graphic
To access the monitoring graphic chooseOperat ions -> Solut ion Mon i tor ing -> Business Process Mon i tor ing.
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Create Solution
Via Newyou create a new solution landscape.In the next screen, specify a name for the solution and the language that you want to use.
Choose to create
new solution.Enter the solution name and
your customer number.
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Create Product
You can either use an existing product or create a new product. It is also possible to create non-SAPproducts or to use the predelivered products.
Right mouse click onany product.
Fill in the
information.
Product has
to be active.
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Create Server
Servers are created in area Landscape Components.
Right mouse click
on Server.
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Create Database
Databases are created in area Landscape Components.
Right mouse click onDatabases.
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Create System
Create the new system and assign it to the corresponding product.In order to completely document a business process all concerned systems (also non-SAP) should be
available in the Solution Manager.
Right mouse click on Systems to
create a new system.
Area Landscape
Components.
continued on next slide
System that are supposed
to be monitored have to be
in status Production
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Provide System Details
You can maintain systems manually or import the information from LIS (Landscape Infrastructure Server)orSLD (System Landscape Repository).
In the tab Header Data, the system number, the message server and the installation number for the
respective system have to be specified. You can also specify the database for the system.
In tab Clientsthe client of the satellite system that you want to monitor has to be specified as well.
Provide systeminformation.
Enter the client of the
system that is to be
monitored.
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Create RFC Destinations
To create the RFC destinations mark the line withthe client the destinations are supposed to point to.
Then choose Generate RFC Destin ations.
Mark the line with the client and
choose Generate RFC.
In the popup select and deselect the fields asshown in the screenshot (example).
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Specify SAP Server Names
For setting up performance monitoring for dialog transactions you need the SAP Server names in tabInstances. You can either enter this information manually or read the data from the system via
Read Sys tem Data Remote.
Choose to read the system data or
enter instances manually.
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Create Logical Component
A logical component represents a logical unit of systems, usually representing a transport layer consisting ofa development system -> test system -> production system with the respective client. You can create your
own logical component and assign your systems.
Right mouse click on Logical
Components to create a new
component.
Go to area System Groups and
Logica l Components.
Specify Information.
The status of the
logical component
has to be active.
Assign system:client to the
logical component in role
Production System.
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Assign Logical Components to Solution
Assign the logical components to the solution in tabSystem Grou pof node via the valuehelp. Observe that the leading role for the solution determines which of the systems contained in the logical
component will be relevant for monitoring.
Assign logical
component via
value help.
Leading Role
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Create Contact Persons
Tab Contactsin node is the only place where you can create or change contact persons.These persons can later on be assign to the various monitoring tasks.
Create or changecontact persons.
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Choose Business Scenario
Business Scenarios are created via entries in the tabStructurein node Bu siness Scenar ios. You have toset the business scenario to Production if you want to set up Business Process Monitoring for the
processes within this business scenario.
Specify Scenario (free
text or value help).
Set status to
Production.
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Create Business Process
Business processes are created via entries in the tabStructurein node Business Processes. You have toset the business process to Production here if you want to set up monitoring for the process.
Define Business
process (free text orvalue help).
Set status to
Production.
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Create Business Process Steps
Business process steps are created via entries in the tabStructurein node . To each stepyou have to assign the logical component where it is executed.
Define Business
Process Step (free text
or value help).
Assign logical component
via value help.
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Arrange Process Graphic
In node there is also a tab Graphicavailable. This is the only place where you can changethe layout of the process graphic.
Mark the box. Change size and
position via drag and drop.
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Create Process Flows
Process Flows (logical flows and interfaces) are created in the process graphic in nodeintab Graphic. The arrows in the graphic are created via right mouse click. Asynchronous lines leave or enter
the step boxes at the top or bottom, synchronous lines at the sides.
There is no cross relevance to the interface technique. The interface might still be assigned any interface
technique, independent of its status in the graphic.
Right mouse click on
the sender step.
Right mouse click on
the receiver step.
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Define Solution Support Organization
The Solution Support Organization is created in node Solut ion Support Organizationand its sub-nodes.You have to define teams and assign member to the teams as well as specify monitoring roles.
Add new team.
Enter team members and
define monitoring roles.
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Choose Business Process to be Monitored
In node Bus iness Processeschoose which business processes are supposed to be monitored. By savingyour selection the respective sub-nodes for the business processes are created in the session.
Choose Business
Process.
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Choose Business Process Steps to be Monitored
In node BPMon choose which business process steps are supposed to be monitored. Bysaving your selection, the respective sub-nodes for the business process steps are created in the session.
Choose BusinessProcess Steps.
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Per Step: Define Monitoring Objects
Choose which objects should be monitored in node Step (). When saving, a sub-node is created in the session for each of the selected monitoring objects.
Choose Monitoring Types.
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Per Monitoring Object: Provide Technical Details
Provide technical details for the monitoring object in node . Technical details includenames and start procedures for background jobs, application logs, names of dialog transactions etc.
Provide technical details.
P M it i Obj t P id Th h ld V l
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Per Monitoring Object: Provide Threshold Values
Provide threshold values for the monitoring objects. The nodes in which the thresholds can be specifieddepend on the monitoring object.
Provide threshold values.
Per Monitoring Object:
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Per Monitoring Object:Assign Analysis & Monitoring Tools
In node Analys is & Moni tor ing Toolsit is possible to assign analysis transactions as direct links from thesolution manager into the satellite system. You can also define URLs as links for the monitoring employee to
access further documentation about the monitoring object.
Define Analysis
Transactions.
Per Monitoring Object Set p Monitoring Tasks
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Per Monitoring Object: Set up Monitoring Tasks
Monitoring Tasks to the various members of the Solution Support Organization are assigned in nodeMonitor ing Act iv i t ies. For each process step and monitoring type define a person responsible for the
monitoring (via value help). In the same table define the monitoring frequency, problem indicator, error
handling procedure, and escalation path.
People who are assigned in this check must have been defined as belonging to that particular team in the
Solution Support Organization earlier in this session in node Solut ion Supp ort Organization.
Set up Monitoring Tasks.
Per Monitoring Object:
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g jSet up Automatic Emails and Service Desk Messages
In node Noti f icat ionsyou can set up emails to besent automatically for alerts. Prerequisite is that
transaction SCOT has been set up in client 000 ion
the Solution Manager system and there is a user in
client 000 available that has a valid email address
assigned in its user data in SU01.
Set up Emails to be sent.
In table Support Not i f icat ionsyou can set upService Desk messages to be created
automatically for alerts or provide templates for the
manual creation of Service Desk message. For the
automatic creation, all fields except Text Template
must be filled.
Set up automatic
Service Desk messages.
Set up qRFC Monitoring in the Satellite System
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Set up qRFC Monitoring in the Satellite System
The qRFC Monitoring in the satellite system is set up via transactionRZ21. For the detailed procedureplease check SAP Note 441269. Since the monitoring objects created on the satellite system are
considered as customizing, they have to be created on the development system first and from there
transported to the productive system. To navigate in transactionRZ21 always mark the respective line in the
table on the right hand side and then choose the next sub-node in the check tree on the left hand side.
ChooseTechnic al Infrastructure
-> Conf igure qRFC-Monitor ing Groups.
Create an owner via New entries.
There can be only one activate owner
per satellite system.
continue on next slide
Set up qRFC Monitoring in the Satellite System
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Set up qRFC Monitoring in the Satellite System
During the setup of the monitoring objects there are a number of free text fields to be filled. Only at the veryend of the setup you have to define whether the queues are inbound or outbound and specify the name of
the queue thats actually supposed to be monitored.
Fill the free text field.
Specify whether the
queues are outbound
or inbound.
Enter the queue name and
the client here. Generic
entries for queue names arepossible (using * at the end
of the name).
Set up IDoc Monitoring in the Satellite System
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Set up IDoc Monitoring in the Satellite System
continue on next slide
You can create IDoc monitoring objects on the satellite system via transactionBDMO. These objects areconsidered as customizing. Therefore, they have to be set up in the development system and from there
transported via the quality assurance system to the productive system.
To create a monitoring object choose
Create/Activate Monito ring Object.
Create a new
monitoring objectvia New entries.
Set the monitoringobject to active.
Set up IDoc Monitoring in the Satellite System
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Now assign one or more message types to the monitoring object viaChange moni tor ing object. If thesame interface should be monitored on the sending system as well as on the receiving system, you have to
create the respective monitoring objects on both these systems.
To actually activate the monitoring objects then chooseMonito r ing Ob ject / Start al lin the entrance screen
of transaction BDMO.
Set up IDoc Monitoring in the Satellite System
Choose
Change monitor ing objectto assign message types to
the monitoring object.
Specify which
IDoc types should
be monitored.
Specify which system
the messages are sent
to or received from.
Specify how longalerts should be
stored on the
satellite system.
Specify Interface Details
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Specify Interface Details
In node Interface Monitor in gspecify the interface technique and interface name, and mark the interface formonitoring. When saving, the respective sub-nodes for the interface are created in the session.
Specify interface name and
technique and flag for monitoring.
Assign Monitoring Objects to the Interface
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Assign Monitoring Objects to the Interface
Load the monitoring objects from the satellite system into the value help in nodeInterface and afterwards assign the monitoring objects to the interface via the value help.
You can assign several monitoring objects to the same interface. If you want to monitor an interface on the
outbound side and the inbound side you have to assign the respective monitoring objects from the sending
system and the receiving system to the same interface.
Load existing monitoringobjects from the satellite
system.
Assign objects via
value help.
continue on next slide
Activate Interface Alerts and Provide ThresholdVal es
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Values
Activate the interface alerts in nodeAler t Moni tors. You can change the threshold values for themonitoring objects or use the thresholds that already have been maintained on the satellite systems.
Activate alerts and
provide thresholds.
Reload alerts and
thresholds from the
satellite system.
Generate Customizing
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g
Monitoring Customizing is generated in node Generate Monito r ing Custom izing, individually for eachbusiness process.
Choose to generate.
Generate Local RFC Destination and Set DataCollector Frequencies
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Collector Frequencies
In node Data Collector Frequencieschoose thefrequencies with which alert information for your
monitoring objects should be collected. These
settings are valid for the whole solution, not just for
individual business processes!
Choose
frequencies.
Green icon means no action
is required in this node.
For the functioning of Business Process Monitoringyou need a local RFC destination on the Solution
Manager system. You can check the existence in
node Lo cal RFC Destination for Data Collect ion.
IfAvai labi l i tyin this node is rated red, you need to
create this RFC destination here.
Activate Monitoring
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To activate, chooseAct ivate Moni tor ing
in nodeAct ivat ion
. With the activation of the monitoring the sub-nodes for the business process are created.
Choose to
activate.
Use the Monitoring
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To get a demonstration how to use the monitoring (navigate in the active solution, display alerts, analyzeerrors, confirm solved problems etc.) we recommend the Tutorial Aler t Handl ing with in SAP Bus iness
Process Moni tor ingavailable in the media library ofSAP Service Marketplace , quicklink /BPM.
Tutorial
Questions or Problems
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For questions, problems and error messages,please refer to the Business Process Monitoring
Setup Guide. You can find the current version in
the SAP Service Marketplace in the media library
of quicklink/BPM.
Please open an OSS message on queueSV-SMG-MON-BPM
for Business Process Monitoring related problems
you cannot solve with the BPMon Setup Guide or
SAP Note 558643.
Setup Guide
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