BPM - Condensed Setup Guide

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BPM Condensed Setup Guide


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Generate

Setup Procedure BPMon ST320 ST-SER2005_1_620

Set up Interface Monitoringin Satellite System

Create Logical Component

Create Business Process

Set up Monitoring

Customizing

Activate

Use the Monitoring

Create Product, Server, Database and System

Create RFC Destinations and Maintain SAP Server Names


Assign Logical Components to Solution

Create Contact Persons

Choose Business Scenario

Create Business Process and Business Process Steps

Arrange Process Graphic and Create Process Flows

Define Solution Support Organization

Choose Business Process and Process Steps to be monitored

Define Monitoring Objects per Step

Per Monitoring Object:

Provide technical Details and Threshold Values for the Alerts.

Assign Monitoring Transactions and Set up Monitoring Tasks.

Set upAutomatic Emails and Service Desk Messages

Observe Alerts Relative to the Business Process

Check Detailed Alert Information and Check for Open Alerts

Review Historic Alerts

Analyze Problem in the Satellite System

Create Service Desk Message

Confirm Alerts for Solved Problems

Where Details

Solution Manager:

System Maintenance

Solution Manager:

Entrance Screen

Solution Manager: Solution Directory

Solution Manager:

BPMon Setup Session

Solution Manager:

Monitoring Graphic

BPMon Session

Generate Monitoring Customizing

Generate Local RFC Destination and set Data Collector Frequencies

Activate Monitoring

Set up Interface Monitoring

in the Solution Manager

Satellite System

Solution Manager:

BPMon Setup Session

Set up qRFC and IDOC Monitoring in the Satellite Systems

Solution Manager:

BPMon Session

Specify Interface Details

Assign Monitoring Objects to the Interface

Assign Analysis & Monitoring Tools and Set up Monitoring Tasks.

Set upAutomatic Emails and Service Desk Messages

Create Solution

Create Solution


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WHERE: Solution Manager Entrance Screen

You can always go to the Entr ance Screenvia

Solut ion Overviewin the Main Screen of the

SAP Solution Manager.

The first execution of transaction DSWP takes

you automatically to the Entrance Screen of the

SAP Solution Manager.


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WHERE: System Maintenance

The System Landscape Maintenance can be accessed viaOperations Setup -> Solut io n Land scape -> System Maintenance

in the Main Screen of the Solution Manager. Alternatively, you can use transactionSMSY.


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WHERE: Solution Directory

In the Solution Directoryyou can assign logical components to the solution and create business processes.You can access the Solution Directory via

Operations Setup -> Solution Landscape -> Solution Landscape.


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WHERE: Business Process Monitoring Setup Session

The Business Process Monitoring Setup session

is available only after a business process has

been created. You find this session in the area

Operations Setup -> Solut ion Monito r ing ->

Bus iness Process Moni tor ing.

There is one Business Process Monitoring Setup

session per solution landscape.

In this session, you can maintain the monitoring

customizing for all business processes and

interfaces contained in the solution landscape.


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WHERE: Satellite System

To set up interface monitoring there are a number of activities that have to be carried out in the systems that

are supposed to be monitored. These systems are called Satel l i te Systems.


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WHERE: Business Process Monitoring Session

To access the Business Process Monitoring session chooseOperat ions -> Solut ion Mon i tor ing -> Business Process Moni tor ing.

You can access the session via the left icon in the process graphic (either process alert if monitoring is

active or match if monitoring is not active).


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WHERE: Monitoring Graphic

To access the monitoring graphic chooseOperat ions -> Solut ion Mon i tor ing -> Business Process Mon i tor ing.


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Create Solution

Via Newyou create a new solution landscape.In the next screen, specify a name for the solution and the language that you want to use.

Choose to create

new solution.Enter the solution name and

your customer number.


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Create Product

You can either use an existing product or create a new product. It is also possible to create non-SAPproducts or to use the predelivered products.

Right mouse click onany product.

Fill in the

information.

Product has

to be active.


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Create Server

Servers are created in area Landscape Components.

Right mouse click

on Server.


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Create Database

Databases are created in area Landscape Components.

Right mouse click onDatabases.


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Create System

Create the new system and assign it to the corresponding product.In order to completely document a business process all concerned systems (also non-SAP) should be

available in the Solution Manager.

Right mouse click on Systems to

create a new system.

Area Landscape

Components.

continued on next slide

System that are supposed

to be monitored have to be

in status Production


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Provide System Details

You can maintain systems manually or import the information from LIS (Landscape Infrastructure Server)orSLD (System Landscape Repository).

In the tab Header Data, the system number, the message server and the installation number for the

respective system have to be specified. You can also specify the database for the system.

In tab Clientsthe client of the satellite system that you want to monitor has to be specified as well.

Provide systeminformation.

Enter the client of the

system that is to be

monitored.


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Create RFC Destinations

To create the RFC destinations mark the line withthe client the destinations are supposed to point to.

Then choose Generate RFC Destin ations.

Mark the line with the client and

choose Generate RFC.

In the popup select and deselect the fields asshown in the screenshot (example).


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Specify SAP Server Names

For setting up performance monitoring for dialog transactions you need the SAP Server names in tabInstances. You can either enter this information manually or read the data from the system via

Read Sys tem Data Remote.

Choose to read the system data or

enter instances manually.


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A logical component represents a logical unit of systems, usually representing a transport layer consisting ofa development system -> test system -> production system with the respective client. You can create your

own logical component and assign your systems.

Right mouse click on Logical

Components to create a new

component.

Go to area System Groups and

Logica l Components.

Specify Information.

The status of the

logical component

has to be active.

Assign system:client to the

logical component in role

Production System.


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Assign Logical Components to Solution

Assign the logical components to the solution in tabSystem Grou pof node via the valuehelp. Observe that the leading role for the solution determines which of the systems contained in the logical

component will be relevant for monitoring.

Assign logical

component via

value help.

Leading Role


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Create Contact Persons

Tab Contactsin node is the only place where you can create or change contact persons.These persons can later on be assign to the various monitoring tasks.

Create or changecontact persons.


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Choose Business Scenario

Business Scenarios are created via entries in the tabStructurein node Bu siness Scenar ios. You have toset the business scenario to Production if you want to set up Business Process Monitoring for the

processes within this business scenario.

Specify Scenario (free

text or value help).

Set status to

Production.


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Create Business Process

Business processes are created via entries in the tabStructurein node Business Processes. You have toset the business process to Production here if you want to set up monitoring for the process.

Define Business

process (free text orvalue help).

Set status to

Production.


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Create Business Process Steps

Business process steps are created via entries in the tabStructurein node . To each stepyou have to assign the logical component where it is executed.

Define Business

Process Step (free text

or value help).

Assign logical component

via value help.


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Arrange Process Graphic

In node there is also a tab Graphicavailable. This is the only place where you can changethe layout of the process graphic.

Mark the box. Change size and

position via drag and drop.


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Create Process Flows

Process Flows (logical flows and interfaces) are created in the process graphic in nodeintab Graphic. The arrows in the graphic are created via right mouse click. Asynchronous lines leave or enter

the step boxes at the top or bottom, synchronous lines at the sides.

There is no cross relevance to the interface technique. The interface might still be assigned any interface

technique, independent of its status in the graphic.

Right mouse click on

the sender step.

Right mouse click on

the receiver step.


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Define Solution Support Organization

The Solution Support Organization is created in node Solut ion Support Organizationand its sub-nodes.You have to define teams and assign member to the teams as well as specify monitoring roles.

Add new team.

Enter team members and

define monitoring roles.


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Choose Business Process to be Monitored

In node Bus iness Processeschoose which business processes are supposed to be monitored. By savingyour selection the respective sub-nodes for the business processes are created in the session.

Choose Business

Process.


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Choose Business Process Steps to be Monitored

In node BPMon choose which business process steps are supposed to be monitored. Bysaving your selection, the respective sub-nodes for the business process steps are created in the session.

Choose BusinessProcess Steps.


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Per Step: Define Monitoring Objects

Choose which objects should be monitored in node Step (). When saving, a sub-node is created in the session for each of the selected monitoring objects.

Choose Monitoring Types.


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Per Monitoring Object: Provide Technical Details

Provide technical details for the monitoring object in node . Technical details includenames and start procedures for background jobs, application logs, names of dialog transactions etc.

Provide technical details.

P M it i Obj t P id Th h ld V l


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Per Monitoring Object: Provide Threshold Values

Provide threshold values for the monitoring objects. The nodes in which the thresholds can be specifieddepend on the monitoring object.

Provide threshold values.



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Per Monitoring Object:Assign Analysis & Monitoring Tools

In node Analys is & Moni tor ing Toolsit is possible to assign analysis transactions as direct links from thesolution manager into the satellite system. You can also define URLs as links for the monitoring employee to

access further documentation about the monitoring object.

Define Analysis

Transactions.

Per Monitoring Object Set p Monitoring Tasks


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Per Monitoring Object: Set up Monitoring Tasks

Monitoring Tasks to the various members of the Solution Support Organization are assigned in nodeMonitor ing Act iv i t ies. For each process step and monitoring type define a person responsible for the

monitoring (via value help). In the same table define the monitoring frequency, problem indicator, error

handling procedure, and escalation path.

People who are assigned in this check must have been defined as belonging to that particular team in the

Solution Support Organization earlier in this session in node Solut ion Supp ort Organization.

Set up Monitoring Tasks.



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g jSet up Automatic Emails and Service Desk Messages

In node Noti f icat ionsyou can set up emails to besent automatically for alerts. Prerequisite is that

transaction SCOT has been set up in client 000 ion

the Solution Manager system and there is a user in

client 000 available that has a valid email address

assigned in its user data in SU01.

Set up Emails to be sent.

In table Support Not i f icat ionsyou can set upService Desk messages to be created

automatically for alerts or provide templates for the

manual creation of Service Desk message. For the

automatic creation, all fields except Text Template

must be filled.

Set up automatic

Service Desk messages.

Set up qRFC Monitoring in the Satellite System


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The qRFC Monitoring in the satellite system is set up via transactionRZ21. For the detailed procedureplease check SAP Note 441269. Since the monitoring objects created on the satellite system are

considered as customizing, they have to be created on the development system first and from there

transported to the productive system. To navigate in transactionRZ21 always mark the respective line in the

table on the right hand side and then choose the next sub-node in the check tree on the left hand side.

ChooseTechnic al Infrastructure

-> Conf igure qRFC-Monitor ing Groups.

Create an owner via New entries.

There can be only one activate owner

per satellite system.

continue on next slide



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During the setup of the monitoring objects there are a number of free text fields to be filled. Only at the veryend of the setup you have to define whether the queues are inbound or outbound and specify the name of

the queue thats actually supposed to be monitored.

Fill the free text field.

Specify whether the

queues are outbound

or inbound.

Enter the queue name and

the client here. Generic

entries for queue names arepossible (using * at the end

of the name).

Set up IDoc Monitoring in the Satellite System


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You can create IDoc monitoring objects on the satellite system via transactionBDMO. These objects areconsidered as customizing. Therefore, they have to be set up in the development system and from there

transported via the quality assurance system to the productive system.

To create a monitoring object choose

Create/Activate Monito ring Object.

Create a new

monitoring objectvia New entries.

Set the monitoringobject to active.



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Now assign one or more message types to the monitoring object viaChange moni tor ing object. If thesame interface should be monitored on the sending system as well as on the receiving system, you have to

create the respective monitoring objects on both these systems.

To actually activate the monitoring objects then chooseMonito r ing Ob ject / Start al lin the entrance screen

of transaction BDMO.


Choose

Change monitor ing objectto assign message types to

the monitoring object.

Specify which

IDoc types should

be monitored.

Specify which system

the messages are sent

to or received from.

Specify how longalerts should be

stored on the

satellite system.



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In node Interface Monitor in gspecify the interface technique and interface name, and mark the interface formonitoring. When saving, the respective sub-nodes for the interface are created in the session.

Specify interface name and

technique and flag for monitoring.



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Load the monitoring objects from the satellite system into the value help in nodeInterface and afterwards assign the monitoring objects to the interface via the value help.

You can assign several monitoring objects to the same interface. If you want to monitor an interface on the

outbound side and the inbound side you have to assign the respective monitoring objects from the sending

system and the receiving system to the same interface.

Load existing monitoringobjects from the satellite

system.

Assign objects via

value help.


Activate Interface Alerts and Provide ThresholdVal es


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Values

Activate the interface alerts in nodeAler t Moni tors. You can change the threshold values for themonitoring objects or use the thresholds that already have been maintained on the satellite systems.

Activate alerts and

provide thresholds.

Reload alerts and

thresholds from the

satellite system.

Generate Customizing


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g

Monitoring Customizing is generated in node Generate Monito r ing Custom izing, individually for eachbusiness process.

Choose to generate.

Generate Local RFC Destination and Set DataCollector Frequencies


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Collector Frequencies

In node Data Collector Frequencieschoose thefrequencies with which alert information for your

monitoring objects should be collected. These

settings are valid for the whole solution, not just for

individual business processes!

Choose

frequencies.

Green icon means no action

is required in this node.

For the functioning of Business Process Monitoringyou need a local RFC destination on the Solution

Manager system. You can check the existence in

node Lo cal RFC Destination for Data Collect ion.

IfAvai labi l i tyin this node is rated red, you need to

create this RFC destination here.

Activate Monitoring


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To activate, chooseAct ivate Moni tor ing

in nodeAct ivat ion

. With the activation of the monitoring the sub-nodes for the business process are created.

Choose to

activate.

Use the Monitoring


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To get a demonstration how to use the monitoring (navigate in the active solution, display alerts, analyzeerrors, confirm solved problems etc.) we recommend the Tutorial Aler t Handl ing with in SAP Bus iness

Process Moni tor ingavailable in the media library ofSAP Service Marketplace , quicklink /BPM.

Tutorial

Questions or Problems


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For questions, problems and error messages,please refer to the Business Process Monitoring

Setup Guide. You can find the current version in

the SAP Service Marketplace in the media library

of quicklink/BPM.

Please open an OSS message on queueSV-SMG-MON-BPM

for Business Process Monitoring related problems

you cannot solve with the BPMon Setup Guide or

SAP Note 558643.

Setup Guide


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BPM - Condensed Setup Guide

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