Board MeetingJanuary 23, 2014
AgendaJanuary 23, 2014
• Call to Order• Review Mission Statement and Vision Statement• Consent Agenda• Financial Report• Adopt December 13, 2013 Meeting Minutes• Review Governing Policy• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Closing Remarks• Adjourn
January 23, 2014Board Meeting
• Annual Review of Mission Statement• Annual Review of Vision
. . . Mr. Charles Nelson
January 23, 2014Board Meeting
The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’
facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent
damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.
Welcome, Remarks, Introductions . . . Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.
Consent AgendaMembership Report
1987 - 2013
Corporate & Political Entity Members
990954911898861840800774744
52246843339436134631025120813188
580
639
706
10231020
1044 1024
0
200
400
600
800
1000
1200
19
87
19
88
19
89
19
90
19
91
19
92
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
Consent Agenda Top 10 Calls By Parish
December 20133
91
3
26
97
25
80
22
16
21
23
21
02
17
21
14
25
10
54
10
54
0
500
1000
1500
2000
2500
3000
3500
4000
EB
R
Orl
eans
Lafa
yett
e
St.
Tam
man
y
Jeff
erso
n
Cad
do
Cal
casi
eu
Ou
achi
ta
Livi
ngst
on
Bos
sier
Consent Agenda Nature of Work December 2013
6789
3664
3649
3569
3390
2722
1378
1149
1105
1015
761
758
693
462
404
258
234
208
204
180
91 87 77 56 54 52 43 41 27 24 20 437
04
0
1000
2000
3000
4000
5000
6000
7000
Wat
erTe
leph
one
Cab
leE
lect
ric
Sew
erG
asR
oad
Fenc
eD
itch
Land
scap
eFo
unda
tion
Dra
inS
ign
Soi
lC
ulve
rtP
ipel
ine
Str
eet
Fibe
rD
emol
ition
Sid
ewal
k TVLo
ggin
gP
ool
Bri
dge
Term
iteFo
rest
ryM
arin
eS
prin
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Gua
rdra
ilG
radi
ngC
urb
Gen
erat
orO
ther
Consent Agenda # Of Calls By Type Of Caller
December 201322,8
36
7,5
99
1,9
12
1,6
85
1,5
68
307
217
201
178
133
0
5,000
10,000
15,000
20,000
25,000
Consent Agenda Email%
2010/2011/2012/Dec 2013
70.5
3%
86.4
0%
87.7
0%
88.1
8%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
2010
2011
2012
2013
Consent Agenda % I-TIC
2010/2011/2012/Dec 2013
62.7
6%
64.4
0%
62.8
0%
63.9
0%
61.50%
62.00%
62.50%
63.00%
63.50%
64.00%
64.50%20
10
2011
2012
2013
12/1/13 THRU 12/31/13
ACCOUNTING/PAYMENT 0
ADMINISTRATIONS 2
COMPLAINT 0
MEMBER SERVICES 0
OPERATIONS 4
SERVICE REQUEST 0
SPAM 0
OTHER 0
TEST 5
TOTAL 11
HELP DESK REPORTJanuary 23, 2014
Consent AgendaMotion to Adopt
• Membership Report• General Manager’s Report• Help Desk Report• Statistics
Financial Report
• Financial Overview . . . Mr. Charles Carney
Income and Expense for Month
YTD Income and Expense
Non Contractor Expenses
Cost Per Incoming Call
Total Cost Per Incoming Call
Louisiana One CallOut-In Ratio
Budget Category Yearly Comparisons
Category Comparisons Dec YTD
2011 2012 2013 Diff 2013 vs 2012
Income $ 3,202,435 $ 2,865,965 $ 2,931,323 $ 65,358
Contract Items $ 1,907,209 $ 1,634,510 $ 1,614,634 $ (19,876)
Building Expense $ 67,716 $ 87,389 $ 74,140 $ (13,248)
Board Expense $ 65,898 $ 57,201 $ 48,703 $ (8,499)
Office Administration $ 112,546 $ 110,100 $ 105,051 $ (5,049)
Compensation Items $ 437,746 $ 458,396 $ 488,041 $ 29,645
Marketing $ 482,714 $ 492,798 $ 363,572 $ (129,226)
Insurance $ 102,126 $ 118,683 $ 120,777 $ 2,094
Plant Replacement $ 11,012 $ 67,333 $ 21,571 $ (45,762)
System Development $ 26,756 $ 21,434 $ 23,803 $ 2,369
Total $ 3,213,723 $ 3,047,844 $ 2,860,293 $ (187,551)
Budget Category Per Call Comparisons
Cost per Incoming Call
Incoming Dec 2011 YTD 619,377
Incoming Dec 2012 YTD 546,166
Incoming Dec 2013 YTD 551,235
% change 2013 vs. 2012 0.9%
2011 2012 2013
Contract Items $ 3.08 $ 2.99 $ 2.93
Building Expense $ 0.11 $ 0.16 $ 0.13
Board Expense $ 0.11 $ 0.10 $ 0.09
Office Administration $ 0.18 $ 0.20 $ 0.19
Compensation Items $ 0.71 $ 0.84 $ 0.89
Marketing $ 0.78 $ 0.90 $ 0.66
Insurance $ 0.16 $ 0.22 $ 0.22
Plant Replacement $ 0.02 $ 0.12 $ 0.04
System Development $ 0.04 $ 0.04 $ 0.04
Budget Category Cost per Incoming Call
$-
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
$0.70
$0.80
$0.90
$1.00
Series1
Series2
Series3
Series1 $0.11 $0.11 $0.18 $0.71 $0.78 $0.16 $0.02 $0.04
Series2 $0.16 $0.10 $0.20 $0.84 $0.90 $0.22 $0.12 $0.04
Series3 $0.13 $0.09 $0.19 $0.89 $0.66 $0.22 $0.04 $0.04
Building Expense
Board Expense
Office Administr
ation
Compensation Items
Marketing InsurancePlant
Replacement
System Developm
ent
Yearly Comparisons
Financial Report December 2013
• Total Current Assets . . . Mr. Charles Carney
Louisiana One Call Total Current Assets
Annual History 2000 - 2012679,6
47
811,4
95
798,6
21
759,5
12
924,0
25
1,1
26,6
89
1,4
22,3
14
1,6
23,7
74
1,6
32,8
91
1,6
41,4
99
1,7
26,6
82
2,2
55,4
52
2,0
89,2
06
Dec00
Dec01
Dec02
Dec03
Dec04
Dec05
Dec06
Dec07
Dec08
Dec09
Dec10
Dec11
Dec12
NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).
Louisiana One Call Total Current Assets
Dec 2012 - Dec 20132,
089,
206 2,12
9,84
3
2,12
0,17
8 2163
507
2,03
0,46
6
2,04
6,57
0
2,05
5,69
1 2,10
6,54
9 2,14
5,40
5
2,16
6,31
4
2,20
2,75
2
2,18
6,58
3
2,15
8,79
5
1,900,000
1,950,000
2,000,000
2,050,000
2,100,000
2,150,000
2,200,000
2,250,000
De
c
Ja
n
Fe
b
Ma
r
Ap
r
Ma
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Ju
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Au
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Se
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NOTE: April-$201,559.76 payment to 2g Marketing ($133,041difference from March Assets)
Louisiana One Call Total Current Assets
2000 – Dec 2013
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets
Accounts ReceivableDecember 2013
0
50,000
100,000
150,000
200,000
250,000
300,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amt Rec'd Receivables
Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,422 265,412 255,515 240,410 252,264 155,448 90,834% Outstanding 0% 0% 0% 0% 0% .01% .08% .15% .39% 1.21% 19.46% 52,89%
Financial Report
• Estimated Call Volume . . . Mr. David Frey
Louisiana One CallEst vs Act-Incoming
2012/Dec 2013
0100002000030000400005000060000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8% -4%YTD +1%
Louisiana One CallEst vs Act-Outgoing
2012/Dec 2013
0
50000
100000
150000
200000
250000
300000
350000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8% -5%YTD +.06%
January 23, 2014Board Meeting
• Adopt December 13, 2013 Board Meeting Minutes
January 23, 2014Board Meeting
• Review Board Governing Policy 6100.00 “Functions of the Board of Directors”
BREAK
Executive Director’s Report
• Billing Update2014 Membership Fees Invoiced
2014 Total Invoiced - $35,050
1008 Private Members– X $25 = $25,200
394 Municipal Members– X $25 = $9,850
2014 Sustaining Membership Fees Invoiced44 Sustaining Members (6 are Reciprocal Members)
– 38 X $125 = $4,750
Executive Director’s Report
• LA Damage Prevention Summit– March 17-19, 2014– Crowne Plaza, Baton Rouge
• Annual Meeting– March 27, 2014 (moved from 20th)– Annual Meeting Letter Mailed January 15
• Springs SOCS Meeting– April, Tennessee
• Dig Law Advisory Committee Update• 2014 Planning Session
– June, Baton Rouge
January 23, 2014Board Meeting
• New Business . . .Mr. Wayne Hendricks
– Discuss Providing Member Contact Information for Emergency Locate Requests
January 23, 2014Board Meeting
• New Business . . .Mr. David Frey
– Review Television and Radio Public Service Announcements
January 23, 2014Board Meeting
• Public Forum
January 23, 2014Board Meeting
• Executive Session– Discuss Legal Representation Contract
January 23, 2014Board Meeting
• Closing Remarks . . .Mr. Charles Nelson
January 23, 2014Board Meeting
• Adjourn
Adjourn