Principlesof a
World Class Organization
Principlesof a
World Class Organization
A Presentation ToTreasure Valley Chapter
ASTD
A Presentation ToTreasure Valley Chapter
ASTD
ByLawrence J. Carson
Meridian, Idaho(208) 884-4267
CREATING The Keys to
“Discovery”
CREATING The Keys to
“Discovery”
E / R = IE / R = I
CuriosityCuriosity
ExcitementExcitement
CommitmentCommitment Are You Ready ?
Are You Ready ?
An
Overview
To The Principles
of a ...
An
Overview
To The Principles
of a ...
World Class
Organization
World Class
Organization
Topics? The Power of Curiosity.? Problems Facing Corporate America Today.? Why These Problems Exist.? Principles of Corporate Success * What is EI ? * What is Corporate Culture ? * Why Are These Important ?
? The Science of Mind * Mental Meta Models at Work * Putting “Action Science”
Into Action!
Topics? The Power of Curiosity.? Problems Facing Corporate America Today.? Why These Problems Exist.? Principles of Corporate Success * What is EI ? * What is Corporate Culture ? * Why Are These Important ?
? The Science of Mind * Mental Meta Models at Work * Putting “Action Science”
Into Action!
Curiosity, Excitement, CommitmentCuriosity, Excitement, Commitment
1st
Aware1st
Aware
2ndReflect
2ndReflect
3rdRespond
3rdRespond
4th
Results4th
Results
The Brilliance of Mind
The Brilliance of Mind
HowWe
Think
HowWe
Think
1st
Aware1st
Aware
Today's FocusToday's FocusTapping Into The Power of GeniusTapping Into The Power of Genius
1st
Aware1st
Aware
Today's FocusToday's Focus
L I F E’S F E E D B A C K
The Old The New
InterestingBoredom Exciting Confusing
Curiosity’s Learning RateCuriosity’s Learning Rate
PROBLEMSPROBLEMS
FACING CORPORATE AMERICAFACING CORPORATE AMERICA
TODAYTODAY
Principlesof a World Class Organization
Principlesof a World Class OrganizationTapping into the Power of
CuriosityExcitement
AndCommitment
To Learn About
Tapping into the Power of
CuriosityExcitement
AndCommitment
To Learn About
Statistical FindingsStatistical FindingsLess Than Half of
WorkersAre Committed to Their
Organization’s Goals
Less Than Half of Workers
Are Committed to Their Organization’s Goals
SURVEY REFERENCE March 18, 2004 Accounting WEB.Com
Franklin Covey, which has surveyed more than 2.5 million people about productivity and effectiveness issues, recently released the following findings of its latest Execution Quotient Study of U. S. Workers.
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
On the Issue of “Clarity” Only 44% of workers say their organization has
clearly communicated its most important goals
Only 54% of workers say they clearly understand what they are supposed to do to help achieve their organization's goals
Statistical FindingsStatistical Findings
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
On the Issue of “Commitment” Only 22% of workers are enthusiastic about
the goals they set with their work teams
Only 39% of workers say they are highly energized and committed to the direction of their work team
Statistical FindingsStatistical Findings
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
On the Issue of “Commitment” Only 41% of workers say their job taps into
the best of their talents and passion.
Statistical FindingsStatistical Findings
On the Issue of “Translation Plans Into Action”
Only 48% of workers say the goals of their work team are translated into their individual work goals
Only 32% of workers say they take time each week to identify and schedule the activities around their work team's most important goals
Only 38% of workers say their work team planning results in clear assignments for individuals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Statistical FindingsStatistical Findings
On the Issue of “Enabling Employees” Only 38% of workers say that their work
team systems and processes are aligned to help the team achieve its goals.
Only 15% of workers say their upper management actively supports the goals of their work team.
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Statistical FindingsStatistical Findings
On the Issue of “Most Significant Barriers” Overwhelming workload (e.g., too much to do,
can't get to all my key priorities) (31%)
Unclear or shifting work priorities (e.g., other people's urgencies and emergencies, conflicting demands, surprise projects) (27%)
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Statistical FindingsStatistical Findings
On the Issue of “Most Significant Barriers”
Political issues (e.g., turf battles, rivalries, favoritism, personality clashes) (26%)
Lack of recognition or reward (e.g., credit not shared, unfair pay, rewards not tied to performance) (26%)
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Less Than Half of WorkersAre Committed to Their
Organization’s Goals
Statistical Findings
PROBLEMSPROBLEMS
IN CORPORATE AMERICAIN CORPORATE AMERICA
TODAYTODAY
WHY ?
Principles of a World Class OrganizationPrinciples of a World Class Organization
DriversDriversDriversDrivers BarriersBarriersBarriersBarriers
What Are Your ...
EmotionalCommitment
“Want To”
EmotionalCommitment
“Want To”
SkillsCompetencies
“Know How To”
SkillsCompetencies
“Know How To”
Leadership’s Insight into
“Corporate Culture”Leadership’s Insight into
“Corporate Culture”
ToSuccess
ToSuccess
Principles That Drive Principles That Drive
DriversDriversDriversDrivers
SuccessSuccess
1. Employee Commitment & Passion
4. Size3. Profitability
3. Customer Service & Loyalty
5. Economy of Scale
6. Market Value
BarriersBarriersBarriersBarriers
Principles of a World Class Organization
““Leadership’s Leadership’s Insight”Insight”
““Leadership’s Leadership’s Insight”Insight” What Are Your ...
2. Employee Competency & ExpertiseWhat Drivesand Limits ..
“Employee Productivity”
?
The Big PictureCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & Barriers
Corporate CultureCorporate Culture WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
DRIVES
Define, Measure, Benchmark & Manage
Your Key Performance Drivers
To Improve Your ...
Principles of a World Class Organization
EmotionalCommitment
“Want To Do”
EmotionalCommitment
“Want To Do”
SkillsCompetencies
“Know How To Do”
SkillsCompetencies
“Know How To Do”
+
Key Performance Indicators
On Managing Corporate CultureOn Managing Corporate Culture 11stst Emotional Commitment ~ EI Emotional Commitment ~ EI
22ndnd Skills Competency ~ IQ Skills Competency ~ IQ
On Managing Corporate CultureOn Managing Corporate Culture 11stst Emotional Commitment ~ EI Emotional Commitment ~ EI
22ndnd Skills Competency ~ IQ Skills Competency ~ IQ
WHY Is ThisImportant?WHY Is ThisImportant?
Principles of a World Class OrganizationPrinciples of a World Class Organization
Principles of a World Class OrganizationPrinciples of a World Class Organization
Why Is This Important ?Why Is This Important ?Why Is This Important ?Why Is This Important ?
Benefits of “E I” . . . “LEADERSHIP” Impact Research by the Center for Creative Leadership has found that...
1) Competency research in over 200 companies andorganizations worldwide suggests that about:> Two-thirds ( 67%) of productivity differences was
attributable to Emotional Competence while ...> Only one-third (33%) is due to Technical Skill.
2) In a large beverage firm, division presidents with strong EI skills:
> Outperformed their performance targets by 15 - 20%, > Had a 46% less turnover and > 87% ranked in the top third in performance.
EIEmotional
Commitment
EIEmotional
Commitment
Why Is This Important ?Why Is This Important ?Why Is This Important ?Why Is This Important ?
Benefits of “E I” . . . “LEADERSHIP” Impact Research by the Center for Creative Leadership has found that...
3) Partners in a multinational consulting firm who scoredabove the median on 9 or more of the 20 competencies:> Delivered $1.2 million more profit than did other
partners - a 139 percent incremental gain.
EIEmotional
Commitment
EIEmotional
Commitment
Principles of a World Class OrganizationPrinciples of a World Class Organization
Why Is This Important ?Why Is This Important ?Why Is This Important ?Why Is This Important ?
Benefits of “E I” . . . “MANAGEMENT” Impact Research by the Center for Creative Leadership has found that...
1) Mangers at American Express that underwent EI traininghad departments that grew business:> By 18.1% compared to 16.2% for those whose “Managers” were untrained.
2) After receiving EI training, manufacturing supervisors:> Reduced lost-time accidents by 50%,> Reduced employee grievances by 12%, and ...> Increased productivity by 17%
EIEmotional
Commitment
EIEmotional
Commitment
Principles of a World Class OrganizationPrinciples of a World Class Organization
Benefits of “E I” . . . “MANAGEMENT” Impact Research by the Center for Creative Leadership has found that...
3) The US Air Force found that by using EI selection criteriathey:> Increased their predictive ability to select successful
recruiters by nearly three-fold or 300%.
EIEmotional
Commitment
EIEmotional
Commitment
Principles of a World Class OrganizationPrinciples of a World Class Organization
Why Is This Important ?Why Is This Important ?Why Is This Important ?Why Is This Important ?
Benefits of “E I” . . . “EMPLOYEE” Impact Research by the Center for Creative Leadership has found that...
1) Sales agents at L’Oreal selected on the basis of EI:> Sold $91,370 more than their counterparts for a > Net revenue increase of $2,558,360 and ...> Experienced 63% less employee turnover.
2) In jobs of medium complexity (sales clerks, mechanics),a top EI performer is:> 85 percent more productive than an average
performer and ...> 12 times (1,200%) more productive than those
at the bottom.
EIEmotional
Commitment
EIEmotional
Commitment
Principles of a World Class OrganizationPrinciples of a World Class Organization
Benefits of “E I” . . . “EMPLOYEE” Impact Research by the Center for Creative Leadership has found that...
3) Learned optimism – one of the EI’s competencies – wasfound to be:> A driving determinant among salesmen who
sold 37 percent more than pessimists.
4) In a large collection agency, employees scoring high in EI:
> Outperformed other associates by 83%.
EIEmotional
Commitment
EIEmotional
Commitment
Principles of a World Class OrganizationPrinciples of a World Class Organization
DriversDrivers
SuccessSuccess
““Leadership’s Leadership’s InsightInsight””
““Leadership’s Leadership’s InsightInsight””Emotional
Commitment
“Want To”
EmotionalCommitment
“Want To”
SkillsCompetencies
“Know How To”
SkillsCompetencies
“Know How To”
SUMMARYSUMMARY
Emotional CommitmentEmotional Commitment
Why Is This Important ?Why Is This Important ?
SUMMARYSUMMARY
Emotional CommitmentEmotional Commitment
Why Is This Important ?Why Is This Important ?
= 67 % of Your Engine’s Horse Power
67 % of Your Engine’s Horse Power
DriversDrivers = 33 % of Your Engine’s Horse Power
Principles of a World Class OrganizationPrinciples of a World Class Organization
The Big PictureCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & BarriersCause – Effect ... Drivers & Barriers
Corporate CultureCorporate Culture WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
DRIVES
Define, Measure, Benchmark & Manage
Your Key Performance Drivers
To Improve Your ...
EmotionalCommitment
“Want To Do”
EmotionalCommitment
“Want To Do”
SkillsCompetencies
“Know How To Do”
SkillsCompetencies
“Know How To Do”
+
Key Performance Indicators
Principles of a World Class OrganizationPrinciples of a World Class Organization
E I ?(Emotional Intelligence)
E I ?(Emotional Intelligence)
What isWhat isWhat isWhat is
Principles of a World Class OrganizationPrinciples of a World Class Organization
“The Ability to Understand othersand act wisely in human relations”“The Ability to Understand othersand act wisely in human relations”
EIEmotional
Commitment
EIEmotional
Commitment
Emotional IntelligenceEmotional Intelligence
is defined as*is defined as*Emotional IntelligenceEmotional Intelligence
is defined as*is defined as*
Daniel Goleman, “Emotional Intelligence – Why it can matter more than IQ,” (New York: Bantom Book, 1995), p.42
Principles of a World Class OrganizationPrinciples of a World Class Organization
I) PERSONAL COMPETENCIES: Self Awareness Skills – Knowing and being aware of one’s emotions
Self- Regulation Skills – Managing one’s own emotions
Self-Motivation Skills – Motivating one’s thoughts and behavior
I) PERSONAL COMPETENCIES: Self Awareness Skills – Knowing and being aware of one’s emotions
Self- Regulation Skills – Managing one’s own emotions
Self-Motivation Skills – Motivating one’s thoughts and behavior
II) SOCIAL COMPETENCES: Social Awareness Skills – Recognizing emotions in others
Social Motivating Skills – Handling social relationships
II) SOCIAL COMPETENCES: Social Awareness Skills – Recognizing emotions in others
Social Motivating Skills – Handling social relationships
EIEmotional
Commitment
EIEmotional
CommitmentEmotional IntelligenceEmotional Intelligenceis Comprised of Two Primary Categoriesis Comprised of Two Primary CategoriesEmotional IntelligenceEmotional Intelligenceis Comprised of Two Primary Categoriesis Comprised of Two Primary Categories
AndAnd
Principles of a World Class OrganizationPrinciples of a World Class Organization
EIEmotional
Commitment
EIEmotional
Commitment
Emotional IntelligenceEmotional IntelligencePersonal Competencies is Comprised ofPersonal Competencies is Comprised ofEmotional IntelligenceEmotional IntelligencePersonal Competencies is Comprised ofPersonal Competencies is Comprised of
I) PERSONAL COMPETENCIES A) Self Awareness Skills:
> Emotional Self-Awareness > Self-Confidence> Accurate Self-Assessment
B) Self- Regulation Skills:> Self-Control > Trustworthiness> Conscientiousness > Adaptability> Innovation
C) Self-Motivation Skills:> Commitment > Initiative> Optimism > Achievement Orientation & Drive
EIEmotional
Commitment
EIEmotional
Commitment
Emotional IntelligenceEmotional IntelligencePersonal Competencies is Comprised ofPersonal Competencies is Comprised ofEmotional IntelligenceEmotional IntelligencePersonal Competencies is Comprised ofPersonal Competencies is Comprised of
II) SOCIAL COMPETENCES A) Social Awareness Skills ~ Recognizing emotions in others
> Empathy > Service Orientation> Developing Others > Leverage Diversity> Political Awareness
B ) Social Motivating Skills ~ Handling social relationships> Influence & Persuasion > Communication> Leadership > Change Catalyst> Conflict Management > Building Bonds / Networks> Collaboration & Cooperation > Team Capabilities
“About 15 percent of one’s financial successIs due to one’s technical knowledge and about
85 percent is due to skill in human Engineering– to personality and the ability to lead people”
“Dealing with people is probably the biggestProblem you face, especially if you are
a businessman.”
Dale Carnegie – “How to Win Friends and Influence People”- 1936
Principles of a World Class OrganizationPrinciples of a World Class Organization
Corporate Culture ?(The Synergy of ... )
Corporate Culture ?(The Synergy of ... )
What isWhat isWhat isWhat is
Principles of a World Class OrganizationPrinciples of a World Class Organization
Why Is This Important ?Why Is This Important ?
Quality & Client Relationships 12
Employee Satisfaction 9
Empowerment 4
Coaching 4
Long-Term Orientation 5
Training & Development 6
Fair Compensation 3
Commitment, Enthusiasm, Respect 6
High Standards 5
Factor IdentificationNo. of
“Attributes”
b= 104.12
b= 0.404
b= 0.249
b= 0.334
b= 0.275
b= 0.285
b= 0.365
b= 0.247
Correlates
Corporate Culture ... DefinedCorporate Culture ... DefinedCorporate Culture ... DefinedCorporate Culture ... Defined Statistical Methodology
CorporateCulture
CorporateCulture
Note: A 1 point increase on an employeeRating scale of 1 – 6 would Increasethe Financial Results by a factor of ...
PredictiveCorrelates
“Factor Analysis” allows one to combine individual questions into statistically related groups or factors through standard correlation calculations. From this process 74 questions were developed out of a series of test questions that were thought to “Correlate” to an organization’s financial performance. Each of the 74 questions were then grouped by and into 9 “Factors”.
Then, “Stepwise Regression Analysis” was used to determine if there were a “set” of questions or correlated “Factors” that can effectively “Predict” an organization’s financial performance. The predictive correlates below show the statistical results.
Measure To PREDICT & Manage Your Financial Future
The Financial Performance Index Two-year % in Sales Growth Two-year % Growth in Profits Profit Margin Profit Per Employee
The Financial Performance Index Two-year % in Sales Growth Two-year % Growth in Profits Profit Margin Profit Per Employee
Measuring Corporate RiskMeasuring Corporate RiskCore Competency & Core CommitmentCore Competency & Core Commitment
Measuring Corporate RiskMeasuring Corporate RiskCore Competency & Core CommitmentCore Competency & Core Commitment
Employee Satisfaction
Empowerment Coaching
Long-TermOrientation
Training& Development
FairCompensation
CommitmentEnthusiasm
Respect
High Standards
Causation Modeling KEY DRIVERS
Correlating Attributes
Predictive Attributes
Quality & Customer Relations HumanHuman
MetricsMetricsHumanHumanMetricsMetrics
FinancialFinancialMetricsMetrics
FinancialFinancialMetricsMetrics
DrivesDrivesDrivesDrives
CorporateCulture
CorporateCulture
PrinciplesOf A World Class Organization
PrinciplesOf A World Class Organization
WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
WORLD CLASS PERFORMANCE
• Profits
• Cash Flow
• Quality Work Life
Corporate CultureCorporate Culture
EmotionalCommitment
“Want To”
EmotionalCommitment
“Want To”
SkillsCompetencies
“Know How To”
SkillsCompetencies
“Know How To”
+
DRIVES
What Are Your ...DriversDriversDriversDrivers BarriersBarriersBarriersBarriers
SuccessSuccess
EmotionalCommitmentEmotional
Commitment
How Do We Begin ?How Do We Begin ?How Do We Begin ?How Do We Begin ?Skills
CompetenciesSkills
Competencies
PrinciplesOf A World Class Organization
PrinciplesOf A World Class Organization
1st
Perform A Diagnostic
Assessment
AWARE
2nd
SetSequentialPriorities
REFLECT
3rd
ImplementChange Initiatives
RESPOND
4th
Benchmark“Executive DashBoard”
RESULTS
SuccessSuccess
“When Leaders Manage Culture ...
Culture Inspires People ...
To Self Manage”
“When Leaders Manage Culture ...
Culture Inspires People ...
To Self Manage”Yrral NosracYrral Nosrac
Principles of a World Class OrganizationPrinciples of a World Class Organization
Principles of a World Class OrganizationPrinciples of a World Class OrganizationA Meta Matrix Model
For World Class OrganizationsA Meta Matrix Model
For World Class Organizations
Aware
Reflect
Respond
Result
Curious
Excited
Committed The Matrix
Of Creation
The Matrix
Of Creation
E I Culture World Class
?
A Presentation ToTreasure Valley Chapter
ASTD
A Presentation ToTreasure Valley Chapter
ASTD
ByLawrence J. Carson
Meridian, Idaho
Thank YouThank You
Principlesof a World Class Organization
Principlesof a World Class Organization
The Beginning ...The Beginning ...The Beginning ...The Beginning ...
Time Permitting
Here is a Bonus
Time Permitting
Here is a Bonus
Seven Minutes Required
An Introductionto
An Introductionto
An Understanding of Mental Meta Models
An Understanding of Mental Meta Models
The Science of MindThe Science of Mind
Developed byLawrence J. Carson
Putting “Action Science”Into ... ACTION
Putting “Action Science”Into ... ACTION
Deletion, Distortion, DenialDeletion, Distortion, Denial
The Meta Matrix of The ...The Meta Matrix of The ...
P A==
V E Principles
ActualPerception Variance Emotional
Energy
R
R Response
Results!
Q’s
Feedback NetworkFeedback Network
Values
Beliefs
AwarenessScreen
of Reality
Differencesvs.
Similarities
QuestionsAbout Meaning
Emotional ~ Quality ~ Intensity
Rationalvs.
ReactiveBehavior
MentalEmotionalBehaviorPhysical
RelationalFinancial
Etc.
MentalEmotionalBehaviorPhysical
RelationalFinancial
Etc.
MindMind
Wants
F I L T E R SForward &Back Bias
ResponseResponseStimulusStimulus
At The Conscious Level
At The Other Than Conscious Level
Corporate CultureCorporate Culture
E
R
R P
Principles
AActual
Perception
VVariance
Q’s
QuestionsAbout
Meaning==-- EmotionalEnergy
Response Results!
IQIntelligence
Quotient
IQIntelligence
Quotient
EIEmotional
Intelligence
EIEmotional
Intelligence
EIEmotional
Commitment
EIEmotional
Commitment
IQBest Business
Practices
IQBest Business
Practices
SuccessSuccess
HumanMetricsHumanMetrics
3.
Profitability3.
Profitability
5.Economy
of Scale
5.Economy
of Scale6.
MarketValue
6.
MarketValue
4.
Size4.
Size
CustomerLoyalty
CustomerLoyalty
2.
CustomerService
2.
CustomerService
FinancialMetrics
FinancialMetrics
Employee SatisfactionThe Foundation To Success
Employee SatisfactionThe Foundation To Success
DrivesDrivesDrivesDrives
Leadership’s Insight ... Leadership’s Insight ... Six Critical Six Critical ImperativesImperatives
Leadership’s Insight ... Leadership’s Insight ... Six Critical Six Critical ImperativesImperatives
How Can You How Can You
Begin to MeasureBegin to Measure
TheThe
Human MetricsHuman Metrics
Of Your Of Your Organization?Organization?
How Can You How Can You
Begin to MeasureBegin to Measure
TheThe
Human MetricsHuman Metrics
Of Your Of Your Organization?Organization?
The Beginning ...The Beginning ...The Beginning ...The Beginning ...
Principles of a World Class OrganizationPrinciples of a World Class Organization
Want To
Know How To
The Beginning ...The Beginning ...The Beginning ...The Beginning ...
Principles of a World Class OrganizationPrinciples of a World Class Organization
The Brilliance of Mind
The Brilliance of Mind
Curiosity
Today's FocusToday's Focus1st
Aware1st
Aware
A Presentation ToBoise Chapter
ASTD
A Presentation ToBoise Chapter
ASTD
Thank YouThank You
Principlesof a World Class Organization
Principlesof a World Class Organization
The The Beginning ...Beginning ...
The The Beginning ...Beginning ...
ByLawrence J. Carson
Meridian, Idaho(208) 884-4267
Employing The Brillianceof Mind
Employing The Brillianceof Mind
By Tapping IntoBy Tapping Into
The Science Of MindThe Science Of Mind
By Tapping IntoBy Tapping Into
The Science Of MindThe Science Of Mind
Having The Brilliance of Mind
Having The Brilliance of Mind
Principles of a World Class Organization
Principles of a World Class Organization
Principles of Life.Principles of Life.
Are built UponAre built Upon
Inspire The Spirit of manTo Create A World of Dignity, Peace & Joy
Inspire The Spirit of manTo Create A World of Dignity, Peace & Joy
The Beginning of ...The Beginning of ... The Beginning of ...The Beginning of ...
The Emotionally Intelligent WorkplaceBy: Daniel Goleman, Ph.D
CHAPTER THREEIn 1998, in Working with Emotional Intelligence, I set out a framework of emotionalintelligence (EI) that reflects how an individual’s potential for mastering the skills of Self-Awareness, Self-Management, Social Awareness, and Relationship Managementtranslates into on-the-job success. This model is based on EI competencies that have been identified in internal research at hundreds of corporations and organizations as distinguishing outstanding performers.
Focusing on EI as a theory of performance, this chapter presents a new version of thatmodel, looks at the physiological evidence underlying EI theory, and reviews a numberof studies of the drivers of workplace performance and the factors that distinguish thebest individuals from the average ones.
Also see Emotional Intelligence – Why it Can Matter More Than IQBy: Daniel Goleman, Ph.D.
EmotionalIntelligenceEmotional
Intelligence
Practice What You Preach – What Managers Must Do To Create A High Achievement CultureBy: David H. Maister, Ph.D. (Free Press; New York)
Firms that are perceived by their employees to actually practice what they preach aremore financially successful than their competitors, says consultant David H. Maister, based on a worldwide survey of 139 offices in 29 countries in 15 different lines of business.
Maister asked the simple question: “Are employee attitudes correlated with financialsuccess?” The answer he found, was “an unequivocal ‘Yes!’ ”
Further, the author shows that high levels of employee commitment and dedication to be a demonstrable and measurable “cause” in financial performance. If your firm does not promote enthusiasm, high morale and other “Business Drivers” within your culture, your firm will loose money while your competition takes their people to the next level of ... A World Class Operation.
CorporateCulture
CorporateCulture
Good To Great … Why Some Companies Make The Leap … and Others Don’t.By: Jim Collins – 2001 (Harper Collins Pubs.; New York) Built To Last – Successful Habits of Visionary Companies By: Jim C. Collins & Jerry I. Porras– 2001 (Harper Business; New York)
The Balanced Scorecard – Translating Strategy Into ActionBy: Robert S. Kaplan & David P. Norton - 1996 (Harvard Business School Press; Boston)
The HR Scorecard …Linking PEOPLE, Strategy, and Performance By: Brian Becker, Mark Huselid & David Ulrich - 2001 (Harvard Business School Press)
How to Think Like Leonardo da VinciBy Michael J. Gelb – 1998 (Dell Publishing; New York)
Extras
If Time Permits
On CommunicationsOn Communications
Co m mCo m m Latin (Together, United, Oneness)Latin (Together, United, Oneness) Co m mCo m m Latin (Together, United, Oneness)Latin (Together, United, Oneness)
Comm Comm unicationsunications
Comm Comm itmentitment
Comm Comm erceerce
Comm Comm unityunity
Comm Comm unionunion
StandardsExpectations
Best BusinessPractices
Leadership
Self-Managed
Employees
Accepted Task
Responsibilities
Delegate & Support
DecisionAuthority
OrganizationChart
PositionDescription
PRODUCE1. Money2. Security3. Fulfillment
Business
Plan
ReconciledAccountability
Continual LearningFeedback Loop
Continual LearningFeedback Loop
Plan – Organize – Staff – Direct – Control . . . People – Support Systems – Customer Focus . . . Money – Security - FulfillmentPlan – Organize – Staff – Direct – Control . . . People – Support Systems – Customer Focus . . . Money – Security - Fulfillment
Coach &Cheerleader
Coach &Cheerleader
?The Principles of TriangulationThe Principles of TriangulationThe Principles of TriangulationThe Principles of Triangulation
Communications in Your BusinessCommunications in Your Business
CorporateCulture
Principles of Organizational Development
Principles of Organizational Development
CorporateCorporateCultureCulture
CorporateCorporateCultureCulture
C o m p e t e n c i e sC o m p e t e n c i e sC o m p e t e n c i e sC o m p e t e n c i e s
1st
5th
4th
3rd
2nd
6th
7th
P – A = V E
S – A = V E
V A L U E SV A L U E SV A L U E SV A L U E SB e l i e f sB e l i e f sB e l i e f sB e l i e f s
BehaviorBehavior
T h o u g h t sT h o u g h t sT h o u g h t sT h o u g h t s
E-MotionE-MotionE-MotionE-Motion
C o m p e t e n c i e sC o m p e t e n c i e sC o m p e t e n c i e sC o m p e t e n c i e s
Click To Continue
Environmental Results( Internal & External)
Environmental Results( Internal & External)
A Five Minute “Experiential Process” to:A Five Minute “Experiential Process” to:CreateCreateAmplify &Amplify &AnchorAnchor
The Power ... & Insight ... of Your MindThe Power ... & Insight ... of Your Mind
Principles of a World Class OrganizationPrinciples of a World Class Organization
Are built UponPrinciples of People ... Ie. Dignity, Peace & JoyAre built UponPrinciples of People ... Ie. Dignity, Peace & Joy
CuriositaCuriosita
SensesSenses
DemonstrateDemonstrate
“How to Think Like Leonardo da Vinci” – Michael J. Gelb“How to Think Like Leonardo da Vinci” – Michael J. Gelb
ConnectionConnection
SufferSufferArt & ScienceArt & Science
CorporalCorporal
So …So …Do You Do You
Want To Experience the Want To Experience the Difference …Difference …
That Will Make the That Will Make the DifferenceDifference
You Still Don’t BelieveYou Still Don’t Believe
is Possible?is Possible?
Principles of a World Class Organization
Principles of a World Class Organization
Want To …
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