1. Great Webinars Session M221 May 22, 2012 2012 NetSpeed Learning Solutions. All rights reserved. 1

2. Webinar Learning Objectives Avoid three common delivery errors Apply five techniques to transform your virtual classroom Experience an engaging, interactive session 2012 NetSpeed Learning Solutions. All rights reserved. 2 3. Send a Chat Message 2011 NetSpeed Learning Solutions. All rights reserved. 3 4. Send a Chat Message 2011 NetSpeed Learning Solutions. All rights reserved. 4 5. Send a Private Chat Message 2011 NetSpeed Learning Solutions. All rights reserved. 5 6. Status Icons 2011 NetSpeed Learning Solutions. All rights reserved. 6 7. Opening PollWhat is your primary purpose inattending this webinar today? 2012 NetSpeed Learning Solutions. All rights reserved. 7 8. Opening ChatWhat one step have you taken toimprove your virtual training since wemet at the ASTD ICE Conference? 2012 NetSpeed Learning Solutions. All rights reserved. 8 9. What Can Go Wrong? 2012 NetSpeed Learning Solutions. All rights reserved. 9 10. Common Errors 1 Returning to a talking head presentation style 2012 NetSpeed Learning Solutions. All rights reserved. 10 11. Common ErrorsThe more you feel like alecturer, the less effectiveyou will be. 2012 NetSpeed Learning Solutions. All rights reserved. 11 12. Common Errors 2 Not allowing participants to chat with each other 2012 NetSpeed Learning Solutions. All rights reserved. 12 13. Common Errors A stern teacher or parent trying to get peoples attention (and refusing to allow them to talk) is not very effective. 2012 NetSpeed Learning Solutions. All rights reserved.13 14. Common Errors 3Designing boring, bullet point slides with no graphics 2012 NetSpeed Learning Solutions. All rights reserved. 14 15. Common ErrorsIf youre Einstein, perhaps you can hold ourinterest without interesting slides. 2012 NetSpeed Learning Solutions. All rights reserved. 15 16. Transforming the Virtual Classroom 2012 NetSpeed Learning Solutions. All rights reserved. 16 17. 5 Techniques to Transform1. Allow no more than 3 minutes between participant interaction opportunities. 2012 NetSpeed Learning Solutions. All rights reserved.17 18. Rule of ThumbEngage participants every 3 minutes with a poll,chat, or request for feedback. 2012 NetSpeed Learning Solutions. All rights reserved. 18 19. 5 Techniques to Transform 2. Mix it up with diverse use of polling. 2012 NetSpeed Learning Solutions. All rights reserved. 19 20. Polling How often do you file, delete, or respondto an e-mail without reading the entiremessage? Sample Exercise: Writing for High-Speed Readers 2011 NetSpeed Learning Solutions. All rights reserved. 20 21. Sample Exercise: Writing for High-Speed Readers 2011 NetSpeed Learning Solutions. All rights reserved. 21 22. Project EvaluationRecall a recent project that youve workedon or led. Consider the evaluation questionson the next several slides.Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved. 22 23. Evaluation Poll 1. Did your project have clear objectives?Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved.23 24. Evaluation Poll 2. Was the project completed on time?Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved. 24 25. Evaluation Poll 3. Was the project completed within budget?Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved. 25 26. Evaluation Poll 4. Did the end result meet your goal?Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved. 26 27. Final QuestionWhat would you do differently in hindsight?Sample Exercise: Managing Projects by Design 2011 NetSpeed Learning Solutions. All rights reserved.27 28. 5 Techniques to Transform3. Build opportunities for participants to exchange ideas and opinions using chat and voice. 2012 NetSpeed Learning Solutions. All rights reserved.28 29. Sample Exercise: Transforming Team Conflict 2011 NetSpeed Learning Solutions. All rights reserved. 29 30. Root Causes Objective Facts Goals Roles Work Methods Core Values SubjectiveSample Exercise: Transforming Team Conflict 2011 NetSpeed Learning Solutions. All rights reserved.30 31. Sample Exercise: Creating an Inspiring Work Culture 2012 NetSpeed Learning Solutions. All rights reserved. 31 32. Chat: CelebrationWhat techniques do you use to recognize and celebrate success? Sample Exercise: Creating an Inspiring Work Culture 2012 NetSpeed Learning Solutions. All rights reserved. 32 33. Celebration ModelDescribe specifically the accomplishment or behaviorExplain its importance by linking it to the vision, purpose, values, or brandAsk the individual or team to describe how they did itEnd with sincere appreciation Sample Exercise: Creating an Inspiring Work Culture 2012 NetSpeed Learning Solutions. All rights reserved. 33 34. Celebrate the success of an employee who completed a Sample Exercise: difficult inventory reportCreating an Inspiring Work Culture accurately and on time. 2012 NetSpeed Learning Solutions. All rights reserved. 34 35. 5 Techniques to Transform 1. Create learning experienceswith real issues and problems 2012 NetSpeed Learning Solutions. All rights reserved. 35 36. Steps for CoachingAcross Generations1. Clarify the reason for the conversation2. State the specific concern3. Ask questions and listen actively4. Together generate solutions or next steps(starting with the employees ideas)5. Clarify expectations of the employee andleadership in accomplishing the next stepsor solution Sample Exercise:Leading Across6. End on a positive note Generations 2012 NetSpeed Learning Solutions. All rights reserved. 36 37. Steps for CoachingAcross Generations 1. Clarify the reason for the conversation I wanted to talk with you about acustomer interaction I observed. Sample Exercise: Leading Across Generations 2012 NetSpeed Learning Solutions. All rights reserved. 37 38. Steps for Coaching Across Generations 2. State the specific concern The customer didnt appear to be satisfied with your answer to his question about his exchange and finally gave up and walked away grumbling. Sample Exercise: Leading Across Generations 2012 NetSpeed Learning Solutions. All rights reserved. 38 39. Coaching Case Study #1Kathy, a Boomer, has needed to takea lot of vacation time to deal with herelderly and sick father who lives inanother state.She comes back from these trips exhaustedand emotionally drained. In the past you havevalued her contributions to the team. At themoment she is lagging behind in her duties atwork and you need to speak with her. Sample Exercise: Leading Across Generations 2012 NetSpeed Learning Solutions. All rights reserved.39 40. 5 Techniques to Transform5. Request learner feedback regularly. 2012 NetSpeed Learning Solutions. All rights reserved. 40 41. Learner Feedback Are you with me? What questions do you have? Give Bob a round of applause. Have you completed the worksheet? Do you agree/disagree with thisstatement? How are you feeling about thisvirtual course? 2012 NetSpeed Learning Solutions. All rights reserved.41 42. 5 Techniques to Transform1. Allow no more than 3 minutes between participant interaction opportunities.2. Mix it up with diverse use of polling.3. Build opportunities for participants to exchange ideas and opinions using chat and audio.4. Create learning experiences with real issues and problems.5. Request learner feedback regularly. 2012 NetSpeed Learning Solutions. All rights reserved. 42 43. Action Planning One thing I can do. One thing my team can do. One thing my organization can do. One other thought. 2012 NetSpeed Learning Solutions. All rights reserved. 43 44. Great Webinars Based on the Virtual Facilitator Trainer Certification course. 2012 NetSpeed Learning Solutions. All rights reserved.44 45. Complete the Survey ASTD Discount: Attend the Virtual Facilitator Trainer Certification course in 2012. 15% discount (a savings of $240). Promo Code: ASTD2012 Next Dates: July 25 August 16 September 11 October 3 2012 NetSpeed Learning Solutions. All rights reserved. 45 46. Thank You! 46