Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
Phase 1 - Discover
DDM001
Student: Andre VigilDOUBLE DIAMOND DESIGN PROCESS
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
Discover Methods
DDM001
• Concurrent Activities
- Existing projects
http://www.actionforhappiness.org/
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Literature Review
- Books / Articles / Research
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Self-Ethnography
I consider myself a happy person
- Why? - Positive and optimistic person;
- I love to be with my family and friends;
- I put a lot of effort to have a healthy life;
- I understand the importance of helping others;
- I usually think myself ‘in the others people shoes’;
Similarities with existing studies and conclusions about happiness
My own conclusion:
What really makes people unhappy is when things doesn’t work as it should.
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Discover Questions ??? – Workshop group
- What spaces exist to engage our target audience?
- Who needs to have greater awareness?
- How to reach those not interested?
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
Discover
DDM001
• Target audience:
- Public transport employees and/or users
- Public agglomeration spaces
- Anti-social berravior
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Concurrent Activities for target audience
- Existing projects
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Primary Research - Interviews
- Directed to Bus Drivers
1) How are you instructed to act during overcrowd situations?
2) In your oppinion what must be done to make overcrowd situations better
for you and for the passengers?
- Directed to Commuters
3) In overcrowded buses, do you know what you can do to help the situation?
4) In your oppinion what must be done to make the overcrowd situations better?
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Interviews - Results
Date: 24/11/11 - Wandsworth Town - between 8:00 to 10:00 am
- Bus Drivers 5 drivers
All males
From 4 to 10 years of working experience
- Commuters 10 people total
5 males
5 females
Age 16 to 45
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Interviews – Results – Commom Answers
- Bus Drivers
1) How are you instructed to act during overcrowd situations?
a) They are instructed to avoid overcrowd, that’s why some times they
doesn’t open the front door for new passengers.
b) They have specifical recorded messages to make passengers to move
inside the bus and to use upper deck empty seats.
2) In your oppinion what must be done to make overcrowd situations better
for you and for the passengers?
a) Nothing, people don’t care. ‘we’ve already tryed everything’
b) Extra buses
c) Educate people
d) Make more space inside the bus
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Interviews – Results – Commom Answers
- Commuters
3) In overcrowded buses, do you know what you can do to help the situation?
a) No
b) Occupy all the space inside the bus (1 men and 2 women)
4) In your oppinion what must be done to make the overcrowd situations better?
a) Extra buses
b) Don’t know
c) Inform people
d) More patient drivers
Discover Methods
Happiness / WellbeingHappiness / WellbeingHappiness / WellbeingHappiness / Wellbeing
DDM001
• Interviews
My conclusions:
The more affected people are not the ones inside the overcrowded buses but the
ones left out side not able to get on the buses
Passengers still need to be better informed in how to act in overcrowded buses
Extra buses will not avoid people to be left out side, but they need to know that another bus is coming soon.
Discover Methods
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