5331 Hunt Master Dr. Apt. D
Midlothian, VA 23112
Phone: 804-928-9186 E-mail: [email protected]
O B J E C T I V E I AM A H A R D W O R K IN G , R E S P O N S IB LE AN D C O N S C IE N T IO U S
IN D IV ID U A L W IT H O V E R 1 5 Y E AR S E X P E R IE N C E L E AD IN G O TH E R S
F O R M A L LY A N D IN F O R M A L LY . M Y O B J E C T IV E IS TO O B T A IN A
C H A L LE N G IN G P O S IT IO N TH A T W I L L U T I L I Z E M Y E X C E P T IO N A L
O R G A N IZ A T IO N A L , LE A D E R S H IP A N D C U S T O M E R S E R V IC E S K I L LS
W H I LE S T I L L P R O V ID IN G GR O W T H O P P O R TU N IT IE S .
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E D U C A T I O N & TR A I N I N G August 1996 Virginia Randolph Community High School GED
.
H E N R I C O C O U N T Y T EC H N O L O G Y C L A S S E S Excel 365 Essentials, May 2015
Word 365 Essentials, March 2015
Microsoft Office Graphics, April 2014
Excel 2007-Advanced, February 2013
H E N R I C O C O U N T Y L EA D E R S H I P C L A S S E S Leadership and Listening, May 2013
Myers-Briggs Type Indicator for Leaders, September 2012
Five Steps to Better Decision Making, May 2012
Defeating Negativity Ninjas: Protect Your Positive Point of View, April
2012
Communication Styles: What I Meant Was, March 2012
Communicating Assertively: Between a Whisper and A Shout,
November 2011
Building Your Conflict Competence, October 2011
H E N R I C O C O U N T Y C U S T O M E R S ER V I C E C L A S S E S April 2011-May 2015—9 Customer Service Enrichment Classes
A C C O M P L I S H M E N T S Level III Customer Service Certification Program, June 2014
Level IV Customer Service Certification Program, June 2014
Level I Customer Service Certification Program, June 2013
Level II Customer Service Certification Program, June 2013
Senior Communications Officer, June 2013
First Class Communications Officer, May 2011
W O R K E X P E R I EN C E July 2005 - Present Henrico Division of Police Henrico, VA
Senior Communications Officer
Receive, interpret and transmit emergency information via telephone,
radio, teletype and computer terminal.
Dispatch Police, Fire and EMS
Transmit and enter information into a secure system
Conducted on the job training for new employees
CPR certified
Emergency Medical Dispatch certified
Data Entry
Amy L. Marshall
W O R K E X P E R I EN C E November 2004-July 2005 Venturi Staffing Partners Richmond, Va
Office Assistant
Performed data entry
Prepared Excel spreadsheets for inventory
Answered multi line phone system
File clerk
October 2000-April 2004 Experior Assessments Richmond, Va
Site Supervisor
Managed all office activities in order to provide maximum productivity
at minimum expense
Trained new employees
Administered paper/pencil examinations for Virginia State licensure
Processed applications for Virginia State licensure examinations
Answered multi line phone system (Call center)
Accounts receivable
Data entry
October 1998-October 2000 Hair Country Mechanicsville, Va
Salon Manager
Managed all salon activities, including employee timesheets
Inventory control
Accounts receivable
Answered multi line phone system
C O M P U T E R S K I L L S Type 68 WPM, 98% accuracy
Knowledge of Microsoft Office Software including Excel, Word, Outlook
and Publisher.
References
Sarah Lambert, Business Analyst, Anthem Inc.
804-980-1437
Sheri Weldon, Communications Officer, Henrico Division of Police
804-502-3819
Kathy Leber, Business Development Manager, West Broad Honda
804-437-1123
Erin Owens, Police Officer, Henrico Division of Police
804-301-1319
Rianne Klink, Communications Officer, Henrico Division of Police
804-334-8974
Amy L. Marshall
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