5331 Hunt Master Dr. Apt. D

Midlothian, VA 23112

Phone: 804-928-9186 E-mail: amymarshall879@gmail.com

O B J E C T I V E I AM A H A R D W O R K IN G , R E S P O N S IB LE AN D C O N S C IE N T IO U S

IN D IV ID U A L W IT H O V E R 1 5 Y E AR S E X P E R IE N C E L E AD IN G O TH E R S

F O R M A L LY A N D IN F O R M A L LY . M Y O B J E C T IV E IS TO O B T A IN A

C H A L LE N G IN G P O S IT IO N TH A T W I L L U T I L I Z E M Y E X C E P T IO N A L

O R G A N IZ A T IO N A L , LE A D E R S H IP A N D C U S T O M E R S E R V IC E S K I L LS

W H I LE S T I L L P R O V ID IN G GR O W T H O P P O R TU N IT IE S .

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E D U C A T I O N & TR A I N I N G August 1996 Virginia Randolph Community High School GED

.

H E N R I C O C O U N T Y T EC H N O L O G Y C L A S S E S Excel 365 Essentials, May 2015

Word 365 Essentials, March 2015

Microsoft Office Graphics, April 2014

Excel 2007-Advanced, February 2013

H E N R I C O C O U N T Y L EA D E R S H I P C L A S S E S Leadership and Listening, May 2013

Myers-Briggs Type Indicator for Leaders, September 2012

Five Steps to Better Decision Making, May 2012

Defeating Negativity Ninjas: Protect Your Positive Point of View, April

2012

Communication Styles: What I Meant Was, March 2012

Communicating Assertively: Between a Whisper and A Shout,

November 2011

Building Your Conflict Competence, October 2011

H E N R I C O C O U N T Y C U S T O M E R S ER V I C E C L A S S E S April 2011-May 2015—9 Customer Service Enrichment Classes

A C C O M P L I S H M E N T S Level III Customer Service Certification Program, June 2014

Level IV Customer Service Certification Program, June 2014

Level I Customer Service Certification Program, June 2013

Level II Customer Service Certification Program, June 2013

Senior Communications Officer, June 2013

First Class Communications Officer, May 2011

W O R K E X P E R I EN C E July 2005 - Present Henrico Division of Police Henrico, VA

Senior Communications Officer

Receive, interpret and transmit emergency information via telephone,

radio, teletype and computer terminal.

Dispatch Police, Fire and EMS

Transmit and enter information into a secure system

Conducted on the job training for new employees

CPR certified

Emergency Medical Dispatch certified

Data Entry

Amy L. Marshall

W O R K E X P E R I EN C E November 2004-July 2005 Venturi Staffing Partners Richmond, Va

Office Assistant

Performed data entry

Prepared Excel spreadsheets for inventory

Answered multi line phone system

File clerk

October 2000-April 2004 Experior Assessments Richmond, Va

Site Supervisor

Managed all office activities in order to provide maximum productivity

at minimum expense

Trained new employees

Administered paper/pencil examinations for Virginia State licensure

Processed applications for Virginia State licensure examinations

Answered multi line phone system (Call center)

Accounts receivable

Data entry

October 1998-October 2000 Hair Country Mechanicsville, Va

Salon Manager

Managed all salon activities, including employee timesheets

Inventory control

Accounts receivable

Answered multi line phone system

C O M P U T E R S K I L L S Type 68 WPM, 98% accuracy

Knowledge of Microsoft Office Software including Excel, Word, Outlook

and Publisher.

References

Sarah Lambert, Business Analyst, Anthem Inc.

804-980-1437

Sheri Weldon, Communications Officer, Henrico Division of Police

804-502-3819

Kathy Leber, Business Development Manager, West Broad Honda

804-437-1123

Erin Owens, Police Officer, Henrico Division of Police

804-301-1319

Rianne Klink, Communications Officer, Henrico Division of Police

804-334-8974

Amy L. Marshall