oGCDP FALL RECRUITMENT
1
Online Channel number of Afs Total
Number of application from
Online Promotion
Facebook 36/50
40/50email 4/50
others
2
Online Channel number of raises Total
Number of Raises from Online Promotion
Facebook 4 raises
7 EPsemail 1 Raised EP/ 4 Afs
other online channels
0
3
Other channels number of raises Total
Raise from other channels
Poster/ leaflet 3
9Newspaper
Class presentation 2
WOM 3
4
Total
Conversion from AF to Raises
23 Raises/ 91 Afs
RECRUITMENT Information Seminar: 2 events
• 29/09/2013 and 06/10/2013
• With the presence of MCVP IR Japan - Kanna Kondo
• Package:
Promotion
• General Function introduction: https://docs.google.com/file/d/0B1xhmhrABHb2SkJaUzZaekJtSVU/edit
• General Process:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDBob1ZzbFBJRDAxTnRuVDQz
b1FGSXc&usp=drive_web#gid=0
• JD’s insight :https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEcxV2phT3dXNUhsdjhROXdjR
mtnbVE&usp=drive_web#gid=0
• Online promotion_ posting plan:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dHVLR2p4NXlrUHE0NFll
MVdoaUhVaFE&usp=drive_web#gid=0
SERVICE AND QUALITY
• Net Promoter Score:
- NPS: 91
- Response Rate: 85%
- Cases opened: 0
- Cases closed: 1
=> 18,6 points
SERVICE AND QUALITYMANAGEMENT
• EP Service Planning:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEhGZTR0Z0V5MjB0b1JmeDZYd
UdTamc&usp=drive_web#gid=0
• Buddy scoring system: https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDhvaDdIWXdSSkU5N1BGM1JHa
y1wOUE&usp=drive_web#gid=0
Monthly Calling to EPs to check Working effeciency between buddies and EPs
MATCHING EFFECTIVENESS
Partnership follow-up and utilization: • MC partner: Japan – CEEDER MCVP IR Japan Kanna Kondo
1314 and MCVP IR Japan 1415 Shinano Oba• Working flow: weekly online meetings during December 2013 Link: (Meeting output)
• Initiative: intensive matching process coordinated by MCVP IR, OCP, TN manager
Link: (Matching process tracker): https://docs.google.com/spreadsheet/ccc?key=0Am-lKC9aXLUZdDhSOTVwLWtxeE1Od2N5Y05XRnNkZmc&usp=drive_web#gid=1
Supporting System
VP OGX
OC Project 1 OC Project 2 OC project 3
IR management Customer Customer
Service Management