Module 0: Introduction
Contents Introduction ..................................................................................................................................................................... i
Facilities ......................................................................................................................................................................... ii
Prerequisites ................................................................................................................................................................. iii
Course Outline (Modules 1 – 9) .................................................................................................................................... iv
Course Outline (Modules 10 – 17) ................................................................................................................................ vi
Host and Virtual Machine Information .......................................................................................................................... vii
Microsoft Exam Preparation ........................................................................................................................................ viii
Course Objectives ......................................................................................................................................................... ix
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Module 0: Introduction i
Introduction
Name
Company affiliation
Title/function
Job responsibility
Microsoft Certifications
Windows Desktop Operating System Experience
Expectations for the course
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Facilities
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Module 0: Introduction iii
Prerequisites
TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop & command-line troubleshooting tools
Experience installing & troubleshooting desktop application problems
Experience configuring registry and group policy settings
Candidates for this course must have the following skills and experience:
TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop & command-line troubleshooting tools
Experience installing & troubleshooting desktop application problems
Experience configuring registry and group policy settings
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Course Outline (Modules 1 – 9)
Identify & Resolve New Software Installation IssuesModule 1
Resolve Software Configuration IssuesModule 2
Resolve Software FailureModule 3
Identify and Resolve Logon IssuesModule 4
Identify and Resolve Network Connectivity IssuesModule 5
Identify and Resolve Name Resolution IssuesModule 6
Identify and Resolve Network Printer IssuesModule 7
Identify and Resolve Performance IssuesModule 8
Identify and Resolve Hardware Failure IssuesModule 9
Module 1: Identify & Resolve New Software Installation Issues – Learn how to solve problems that occur
during the installation of Windows 7 and new applications.
Module 2: Resolve Software Configuration Issues – Diagnose and solve problems caused by running
applications written for older versions of Windows.
Module 3: Resolve Software Failure - Fix problems with applications that will not execute properly or that
cause other problems on the computer.
Module 4: Identify and Resolve Logon Issues – Diagnose and fix problems that prevent user authentication
on a system.
Module 5: Identify and Resolve Network Connectivity Issues – Identify and fix problems caused by improper
configuration or unavailable network services.
Module 6: Identify and Resolve Name Resolution Issues – Identify the different methods of resolving
computer names and use this information to fix network communication problems.
Module 7: Identify and Resolve Network Printer Issues – Install and configure local and network printers to
meet different user needs.
Module 0: Introduction v
Module 8: Identify and Resolve Performance Issues – Identify and fix problems that adversely affect the
performance of a system.
Module 9: Identify and Resolve Hardware Failure Issues – Learn how to resolve problems caused by the
failure of computer components.
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Course Outline (Modules 10 – 17)
Identify and Resolve Wireless Connectivity IssuesModule 10
Identify and Resolve Remote Access IssuesModule 11
Manage File SynchronizationModule 12
Identify & Resolve Internet Explorer Security IssuesModule 13
Identify & Resolve Firewall IssuesModule 14
Identify & Resolve Issues Due To Malicious SoftwareModule 15
Identify & Resolve Encryption IssuesModule 16
Identify & Resolve Software Update IssuesModule 17
Module 10: Identify and Resolve Wireless Connectivity Issues – Diagnose and fix problems with a corporate
wireless network.
Module 11: Identify and Resolve Remote Access Issues – Configure VPN and Dial-Up connections and fix
connectivity problems.
Module 12: Manage File Synchronization – Synchronize network files for users who work with them offline.
Module 13: Identify & Resolve Internet Explorer Security Issues – Configure Add-ons in Internet Explorer
and use its features to secure the browsing experience.
Module 14: Identify & Resolve Firewall Issues – Identify the different options available when configuring
Windows Firewall and fix application connectivity problems caused by a bad configuration.
Module 15: Identify & Resolve Issues Due To Malicious Software – Use anti-virus and anti-spyware products
to prevent malicious attacks on a desktop computer.
Module 16: Identify & Resolve Encryption Issues – Use EFS and other encryption features to protect
important information on the desktop and network.
Module 17: Identify & Resolve Software Update Issues – Configure WSUS and Automatic Update settings.
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Module 0: Introduction vii
Host and Virtual Machine Information
Host Machine and ISO information
Hyper-V Demonstration
NYC-DC1
Student1 / Computer1 / Virtual1
Your instructor will provide you with the following information before starting your labs:
Host Machine (Name of the computer on which Hyper-V is running): ______________________________
The following files are in the C:\Labfiles folder of the host machine:
Windows 7 Operating System ISO _____________________________________________________
Windows Automated Installation Kit: _____________________________________________________
Windows 7 Software Development Kit: _____________________________________________________
If you are unsure about how to access an ISO using the Hyper-V image, check with your instructor before
beginning your exercises.
Two Hyper-V images are used to complete the lab exercises in this course. 50331A-GEN-SRV and 50331A-GEN-
CLI. 50331A-GEN-SRV will be used to run the domain controller NYC-DC1. 50331A-GEN-CLI is a blank image on
which the students will install and configure three client computers named Student1, Computer1 and Virtual1.
NYC-DC1: This computer is the domain controller for the Contoso.com. Although most of the exercises are
performed on the Windows 7 clients, this DC is still needed for most of the domain and network related exercises. It
runs Windows Server 2008 R2.
Student1 / Computer1 / Virtual1: All of these systems will be installed and configured with Windows 7 by the
students. Only two Windows 7 installations will be done for the Student1 and Virtual1 computers. Student1 is later
renamed to Computer1 when it is joined to the Contoso.com domain running on NYC-DC1.
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Microsoft Exam Preparation
Exam: 70-685 – MCITP: EDST 7
Exam: 70-682 – Windows XP/Vista Upgrade to MCITP
http://www.microsoft.com/learning
This course covers the objectives for the 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician)
certification exam. After meeting pre-requisites, this certifies the testing candidate as an MCITP: Enterprise Desktop
Support Technician 7. For those upgrading from Windows XP or Vista MCDST, the materials in this course can be
used to meet the requirements of the required 70-682 (Pro: Upgrading to Windows 7 MCITP Enterprise Desktop
Support Technician) exam. More information about the certification tracks for Windows 7 can be reviewed at
http://www.microsoft.com/learning.
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Module 0: Introduction ix
Course Objectives
Identify and Resolve Desktop Application Issues
Identify the Cause of and Resolve Networking Issues
Manage and Maintain Systems That Run Windows 7
Support Mobile Users
Identify the Cause of and Resolve Security Issues
This course is intended for IT technicians who will be installing and supporting Windows 7 in a corporate
environment. The material can also be used to help the student prepare for the Microsoft certification exams 70-682
or 70-685. The specific objectives of this course are to teach IT support technicians how to:
Identify and resolve desktop application issues
Identify the cause of and resolve networking issues
Manage and maintain systems that run Windows 7
Support mobile users
Identify the cause of and resolve computer security Issues
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