Module 0: Introduction

Contents Introduction ..................................................................................................................................................................... i

Facilities ......................................................................................................................................................................... ii

Prerequisites ................................................................................................................................................................. iii

Course Outline (Modules 1 – 9) .................................................................................................................................... iv

Course Outline (Modules 10 – 17) ................................................................................................................................ vi

Host and Virtual Machine Information .......................................................................................................................... vii

Microsoft Exam Preparation ........................................................................................................................................ viii

Course Objectives ......................................................................................................................................................... ix

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Module 0: Introduction i

Introduction

Name

Company affiliation

Title/function

Job responsibility

Microsoft Certifications

Windows Desktop Operating System Experience

Expectations for the course

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Facilities

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Module 0: Introduction iii

Prerequisites

TCP/IP Troubleshooting skills

Experience working in a domain environment

Experience using desktop & command-line troubleshooting tools

Experience installing & troubleshooting desktop application problems

Experience configuring registry and group policy settings

Candidates for this course must have the following skills and experience:

TCP/IP Troubleshooting skills

Experience working in a domain environment

Experience using desktop & command-line troubleshooting tools

Experience installing & troubleshooting desktop application problems

Experience configuring registry and group policy settings

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Course Outline (Modules 1 – 9)

Identify & Resolve New Software Installation IssuesModule 1

Resolve Software Configuration IssuesModule 2

Resolve Software FailureModule 3

Identify and Resolve Logon IssuesModule 4

Identify and Resolve Network Connectivity IssuesModule 5

Identify and Resolve Name Resolution IssuesModule 6

Identify and Resolve Network Printer IssuesModule 7

Identify and Resolve Performance IssuesModule 8

Identify and Resolve Hardware Failure IssuesModule 9

Module 1: Identify & Resolve New Software Installation Issues – Learn how to solve problems that occur

during the installation of Windows 7 and new applications.

Module 2: Resolve Software Configuration Issues – Diagnose and solve problems caused by running

applications written for older versions of Windows.

Module 3: Resolve Software Failure - Fix problems with applications that will not execute properly or that

cause other problems on the computer.

Module 4: Identify and Resolve Logon Issues – Diagnose and fix problems that prevent user authentication

on a system.

Module 5: Identify and Resolve Network Connectivity Issues – Identify and fix problems caused by improper

configuration or unavailable network services.

Module 6: Identify and Resolve Name Resolution Issues – Identify the different methods of resolving

computer names and use this information to fix network communication problems.

Module 7: Identify and Resolve Network Printer Issues – Install and configure local and network printers to

meet different user needs.

Module 0: Introduction v

Module 8: Identify and Resolve Performance Issues – Identify and fix problems that adversely affect the

performance of a system.

Module 9: Identify and Resolve Hardware Failure Issues – Learn how to resolve problems caused by the

failure of computer components.

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vi Module 0: Introduction _

Course Outline (Modules 10 – 17)

Identify and Resolve Wireless Connectivity IssuesModule 10

Identify and Resolve Remote Access IssuesModule 11

Manage File SynchronizationModule 12

Identify & Resolve Internet Explorer Security IssuesModule 13

Identify & Resolve Firewall IssuesModule 14

Identify & Resolve Issues Due To Malicious SoftwareModule 15

Identify & Resolve Encryption IssuesModule 16

Identify & Resolve Software Update IssuesModule 17

Module 10: Identify and Resolve Wireless Connectivity Issues – Diagnose and fix problems with a corporate

wireless network.

Module 11: Identify and Resolve Remote Access Issues – Configure VPN and Dial-Up connections and fix

connectivity problems.

Module 12: Manage File Synchronization – Synchronize network files for users who work with them offline.

Module 13: Identify & Resolve Internet Explorer Security Issues – Configure Add-ons in Internet Explorer

and use its features to secure the browsing experience.

Module 14: Identify & Resolve Firewall Issues – Identify the different options available when configuring

Windows Firewall and fix application connectivity problems caused by a bad configuration.

Module 15: Identify & Resolve Issues Due To Malicious Software – Use anti-virus and anti-spyware products

to prevent malicious attacks on a desktop computer.

Module 16: Identify & Resolve Encryption Issues – Use EFS and other encryption features to protect

important information on the desktop and network.

Module 17: Identify & Resolve Software Update Issues – Configure WSUS and Automatic Update settings.

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Module 0: Introduction vii

Host and Virtual Machine Information

Host Machine and ISO information

Hyper-V Demonstration

NYC-DC1

Student1 / Computer1 / Virtual1

Your instructor will provide you with the following information before starting your labs:

Host Machine (Name of the computer on which Hyper-V is running): ______________________________

The following files are in the C:\Labfiles folder of the host machine:

Windows 7 Operating System ISO _____________________________________________________

Windows Automated Installation Kit: _____________________________________________________

Windows 7 Software Development Kit: _____________________________________________________

If you are unsure about how to access an ISO using the Hyper-V image, check with your instructor before

beginning your exercises.

Two Hyper-V images are used to complete the lab exercises in this course. 50331A-GEN-SRV and 50331A-GEN-

CLI. 50331A-GEN-SRV will be used to run the domain controller NYC-DC1. 50331A-GEN-CLI is a blank image on

which the students will install and configure three client computers named Student1, Computer1 and Virtual1.

NYC-DC1: This computer is the domain controller for the Contoso.com. Although most of the exercises are

performed on the Windows 7 clients, this DC is still needed for most of the domain and network related exercises. It

runs Windows Server 2008 R2.

Student1 / Computer1 / Virtual1: All of these systems will be installed and configured with Windows 7 by the

students. Only two Windows 7 installations will be done for the Student1 and Virtual1 computers. Student1 is later

renamed to Computer1 when it is joined to the Contoso.com domain running on NYC-DC1.

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viii Module 0: Introduction _

Microsoft Exam Preparation

Exam: 70-685 – MCITP: EDST 7

Exam: 70-682 – Windows XP/Vista Upgrade to MCITP

http://www.microsoft.com/learning

This course covers the objectives for the 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician)

certification exam. After meeting pre-requisites, this certifies the testing candidate as an MCITP: Enterprise Desktop

Support Technician 7. For those upgrading from Windows XP or Vista MCDST, the materials in this course can be

used to meet the requirements of the required 70-682 (Pro: Upgrading to Windows 7 MCITP Enterprise Desktop

Support Technician) exam. More information about the certification tracks for Windows 7 can be reviewed at

http://www.microsoft.com/learning.

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Module 0: Introduction ix

Course Objectives

Identify and Resolve Desktop Application Issues

Identify the Cause of and Resolve Networking Issues

Manage and Maintain Systems That Run Windows 7

Support Mobile Users

Identify the Cause of and Resolve Security Issues

This course is intended for IT technicians who will be installing and supporting Windows 7 in a corporate

environment. The material can also be used to help the student prepare for the Microsoft certification exams 70-682

or 70-685. The specific objectives of this course are to teach IT support technicians how to:

Identify and resolve desktop application issues

Identify the cause of and resolve networking issues

Manage and maintain systems that run Windows 7

Support mobile users

Identify the cause of and resolve computer security Issues

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