Download - 5 Keys to Creating Customers

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Page 1: 5 Keys to Creating Customers
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What are you selling ?

Question #1

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You are selling a …

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What do your customers want from you today ?

Question #2

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Customers want a …

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What are your customer's key

challenges today ?

Question #3

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Customer Challenge #1

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www.flickr.com/photos/12023825@N04/2898021822

Coping strategies

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Your job is to …www.flickr.com/photos/77485110@N00/2431582475

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Guide them to the right solution

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“Customers are completing

57% of a buying cycle before

ever coming into contact with

a sales rep.”

- A CEB study of more than 1,400 B2B customers

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More reactive

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More agile

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Business Transformation

Operational Excellence

Value

Cost

Price

Executive

Management

Operations

OrganisationThinking Time Horizon Drivers of change

BusinessDrivers

OperationalNeeds

Growth at 3 Time Horizons

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www.flickr.com/photos/winemegup/3641912321

Get it right

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www.flickr.com/photos/roome/3390682853

Get it wrong

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Marketing Leadership = Thought Leadership1

Social Engagement = Creating conversations2

Moving People out of ‘Status Quo’ 3

Sales Success = Being Recommended4

Accelerating Growth = Accelerating Change5

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Marketing Leadership =

Thought Leadership

• Blog

• Social media

• Provoke

• Disrupt

• Challenge the status quo

• Create content

• Curate content

Question: How do you demonstrate Thought Leadership?

Question: How do you engage your tribe?

Answer: Create and share relevant content with your tribe

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Create content

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Curate content

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Capture their imaginations

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Marketing Leadership = Thought Leadership1

Social Engagement = Creating conversations2

Moving People out of ‘Status Quo’ 3

Sales Success = Being Recommended4

Accelerating Growth = Accelerating Change5

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Engaging Conversation

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Audience 2

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Create a community of followers

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Marketing Leadership = Thought Leadership1

Social Engagement = Creating conversations2

Moving People out of ‘Status Quo’ 3

Sales Success = Being Recommended4

Accelerating Growth = Accelerating Change5

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Moving people out of ‘Status

Quo’

Source: www.corportevisions.com

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3 Questions that you must be

able to answer

“Why Change?”Quantify the Pain1

“Why Us?” Justify the Business Benefit2

“Why Now?” Justify the Financial Gain3

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Marketing = Sales of

tomorrow

Source: www.corportevisions.com

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Marketing Leadership = Thought Leadership1

Social Engagement = Creating conversations2

Moving People out of ‘Status Quo’ 3

Sales Success = Being Recommended4

Accelerating Growth = Accelerating Change5

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The Sales Cycle

Prospection Qualification Proposal CloseNegotiation

Time

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32

P CRx SALES=

P = Number of prospects

CR = Conversion Ratio

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P CRx SALES=

10 33% (Typically 25%-50%)

Example 1

S = 3

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P CRx SALES=

10 40%

Example 2

S = 4*Requires considerable effort. Not easily sustainable

*

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P CRx SALES=

33%

Example 3

S = 6*Requires less effort. Is sustainable

20 *

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Typical Conversion Rates

1. Cold calling:

2. External Recommendation:

3. Internal Recommendation:

44%10 X Cold calling

(Between 1-5%) 4%

88%20 X Cold calling

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Create a community of fans

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Marketing Leadership = Thought Leadership1

Social Engagement = Creating conversations2

Moving People out of ‘Status Quo’ 3

Sales Success = Being Recommended4

Accelerating Growth = Accelerating Change5

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You can’t teach an old dog new tricks

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Your mindset is your ultimate

competitive advantage

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Organisationalalignment is key to your sustainable

performance

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Sustainable Success = Managing

Accelerators and Barriers to

Growth (Prospecting)

www.flickr.com/photos/good_day/38181398

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“Eighty percentof success isshowing up.”

- Woody Allen

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Get it right

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David R Ednie

President & CEO

SalesChannel Europe

Ph: +33 676 60 09 25 (FRA)

Email: [email protected]

Website: www.saleschannel-europe.comwww.flickr.com/photos/horacio/3781750