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ISO - CertificationA need of the day
P G ChavanRetd. Chief Engineer (Generation)
M.S.E.B.
7th June 2011
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What is ISO ?
ISO is International Organization forStandardization which is a worldwide
federation of National Standard Bodies( ISO member bodies).
ISO collaborates closely with
International Electro-technicalCommission (IEC) on all matters ofelectro technical standardization.
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About ISO ISO (International Organization for
Standardization) is a global network of156 national standards institutes from
countries large and small, industrializedand developing, in all regions of theworld.
It has a current portfolio of some 16500standards for business, government and
society. ISO's standards make up a complete
offering for all three dimensions ofsustainable development - economic,environmental and social.
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Introduction
It is possible to develop and use thequality management system in any fieldwith the introduction ofISO 9000 series ofstandards.
It helps to measure effectiveness ofquality management system in anyorganization irrespective of its size &fields of business.
The objective of the ISO 9000 series isto provide a mechanism for the following:
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ISO Provides for
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Determining & fulfilling customerneeds.
Preventing errors wherever possible.
Taking corrective actions forimproving process.
Meeting of customers needsconsistently at lowest cost.
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ISO
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Any organization, implementing oropting for ISO certification should have aquality policy.
Further it should have quality objectivesdefined consistent with policy & to achievethe objectives there should be a definedprocedure for every activity.
The procedures are then practiced &continuously audited to reach the perfectionby practice.
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Quality Control
The quality control can be divided in fouractivities.
1. Plan :Recognize an opportunity and plan
a change. Establish policy, objectives,standardize working procedures & trainemployees.
2. Do : Carryout the work according toplan.
3. Check :Review the work, analyze theresults and identify things learnt. Verify
compliance with plan. 7
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Quality Control
4.Act -- Take action based onwhat is learned in the check step.
If the change did not work, go
through the cycle again with adifferent plan. If it is successful,incorporate the same into widerscope. Use it to plan newimprovements, beginning thecycle again. In case of noncompliance take corrective actions
to remove root cause.
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Deming Circle/PDCA Cycle
The plandocheckact cycle is afour-step model.
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Case Study for R.S. DivisionPune
R.S. Dn. Pune is mainly associatedwith providing bulk electricitysupply to urban areas of Pune &
Pimpri Chinchwad town through1.220 kV Ring Main2.132 kV Ring Mainconsisting of 17 Nos. of EHV Sub
Stations having more than 50 Nos.of power transformers having totaltransformation capacity to the tuneof 2200 MVA at various voltage
levels.
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Action plan for ISO 9001 2000Certification
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Once it is decided to go in for ISOcertification it is necessary to have theaction plan for the same. The action
plan normally comprises of,
1.Training in ISO awareness.
2.Formulating of policy & objectives.3.Preparation of procedure to achieve
above.
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Action plan for ISO 9001 2000Certification
4. Preparation of work instructionsconsistent with the procedures
5. Preparation of quality manualsuitable for purpose.
6. Training of employees indocumented systems. (internally &externally.)
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Action plan for ISO 9001 2000Certification
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7. Implementation of procedure laid down.
8. First Internal Audit.
9. Initiation of corrective action on NCRs ofaudit findings.
10.Conducting of management review meeting
( after every internal audit ).
11.Second internal audit after taking correctiveaction of first audit.
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Action plan for ISO 9001 2000Certification
12.Initiation of corrective action onNCRs of audit
13.Pre-assessment audit bycertification body on sample basis.
14.Corrective action of pre-assessmentfindings.
15.Final audit by certification body.
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Competency Mapping
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After any field / classroomtraining is imparted to theemployee, proper record isrequired to be maintained byorganization. This is known ascompetency mapping.
Training is a continuous processto be repeated periodically forobtaining best results.
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QUALITY OBJECTIVES
The quality objectives of R.S. Dn, Puneare reproduced below.
To maintain energy losses below 3 %
every month. To maintain system availability above98%.
To reduce the failure of key
equipments below 2%. To ensure safety of operations. For
this target will be Zero Accident.
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QUALITY OBJECTIVES
To enhance competency ofemployees. Target will be 3 Nos. oftrainings per year per employee.
To enhance customer satisfaction by5% per year.
To improve work environment.Housekeeping will be maintainedabove 85%.
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QUALITY OBJECTIVES
To modernize the systemequipments. R&M Schemes will beexecuted as per target of H.O.
To ensure compliance with standardof performance in GAD & Accounts
sections.
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IMPLEMENTATION PROCESS OF CERTIFICATION
1] Appointment OfMR(management representative)
2] Preparation of Action plan
3] Awareness training to SSI[sub station in charge] for ISO
Concept4] Standardization of procedures
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Standardization of procedures
1] MR 01 for document & data control2] MR 02 for control of record3] MR 03 for internal quality audit4] MR 04 for continual improvement corrective
& preventive action5] PU 01 for purchasing6] TR 01 for Training7] CR 01 for customer relation8] OP 01 for operation in substation9] MT 01 for maintenance of sub station
equipment10] ST 01 for store11] TE 01 for Testing
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5] Standardization of work
instructions
1] MR 01 WI 01 for document codification
2] MR 01 WI 02 for data control
3] MR 02 WI 01 for disposal of record
4] MT 01 WI 01 for battery maintenance
5] MT 01 WI 02 for outage activity
6] OP 01 WI 01 for Safety
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Standardization of work instructions
6] Awareness Training for procedures& work instructions to S/S In charges& subsequently to operating staff.
7] Implementation of working as perprocedure & work instruction inDivision Office & in all substations.
8] Reviewing of effectiveness ofworking status in the sub station dueto standard procedures
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CALLIBRATION & TESTING OFEQUIPMENTS
Testing division checks accuracy ofenergy meters to ensure that the
accuracy of energy meter is withinprescribed limit & energy meterswhich are not within this limit arereplaced. Testing division is
requested to check other equipments& protective system etc. as perscheduled program periodically.
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Customer Satisfaction
EHV consumers & O&M Divisions ofMSEDCL are the customer ofMSETCL.
Customer satisfaction report inprescribed form is to be obtainedonce in a year.
To be analyzed & corrective actionsto be taken accordingly.
Any remark given by customer in
feed back to be replied suitably.
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Improvements
Implementation of house keepingprocedure in substation for easymovement of operating staff in controlroom & switchyard.
Arrangement of stores in systematic wayfor immediate & traceability of spares &T&P.
Identification of scrap material &
crediting it to stores. Arranging the records in sub station &office for quick retrieval.
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Improvements
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Up-keeping of yard by paintingstructures/equipments & improvements inyard lighting.
Identification & improvement of projectfor continual improvement.
Implementation of vermin proofing ofmarshalling boxes in switchyard by use ofsynthetic resins / wire mesh / adhesives &H.D. polymers.
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Advantages of ISO
Create a more efficient, effective operation
Increase customer satisfaction andretention (of the same)
Reduce audits (by following proceduresproperly)
Enhance marketing
Improve employee motivation, awarenessand morale
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Advantages of ISO
Implementation of ISO proceduresenhance the team work & co-ordinationamongst the employees leading to
improved work culture. It helps in maintaining the industrial peacedue to timely redressal of employeesgrievances.
It further helps in improvement ofmindsetof employees for better working.
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Continuation of ISO certification
Awarded for three years with a surveillanceaudit every year for continuation ofcertificate.
Receipt & continuation of ISO certificateneeds.
( i ) Hard work of employees
( ii ) Continuous & sincere efforts ofemployees
( iii ) Management Support
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Management Review Meetings
Required to be conducted twice in a year.
All NCRs during internal audits to bereported by MR & discussed in the
meeting.
Internal auditors are required to pass theexamination.
Auditors should audit the Sub Station asper pre decided check points with specificclauses of ISO e.g. for documentationclause 4.
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Management Support
Financial Support
i) Budgetary
ii) Cash flow
Support of spares / equipments.
Qualified & competent manpower
Policy matter for adoption of latesttechnologies considering fastgrowth.
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BEFORE ISO
AFTER ISO
BACK
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PHOTOGRAPHS OF
220 KV KHADKI S/S.
SWITCHYARD
TAKEN ON 27/8/2005
EVEN AFTERHEAVY
MONSOON THERE IS
NO GRASS BECAUSE
OF WEED CONTROL
BACK
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