3. ISO by PGC 7th June 11

8/6/2019 3. ISO by PGC 7th June 11

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ISO - CertificationA need of the day

P G ChavanRetd. Chief Engineer (Generation)

M.S.E.B.

7th June 2011


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What is ISO ?

ISO is International Organization forStandardization which is a worldwide

federation of National Standard Bodies( ISO member bodies).

ISO collaborates closely with

International Electro-technicalCommission (IEC) on all matters ofelectro technical standardization.


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About ISO ISO (International Organization for

Standardization) is a global network of156 national standards institutes from

countries large and small, industrializedand developing, in all regions of theworld.

It has a current portfolio of some 16500standards for business, government and

society. ISO's standards make up a complete

offering for all three dimensions ofsustainable development - economic,environmental and social.


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Introduction

It is possible to develop and use thequality management system in any fieldwith the introduction ofISO 9000 series ofstandards.

It helps to measure effectiveness ofquality management system in anyorganization irrespective of its size &fields of business.

The objective of the ISO 9000 series isto provide a mechanism for the following:


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ISO Provides for

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Determining & fulfilling customerneeds.

Preventing errors wherever possible.

Taking corrective actions forimproving process.

Meeting of customers needsconsistently at lowest cost.


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ISO

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Any organization, implementing oropting for ISO certification should have aquality policy.

Further it should have quality objectivesdefined consistent with policy & to achievethe objectives there should be a definedprocedure for every activity.

The procedures are then practiced &continuously audited to reach the perfectionby practice.


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Quality Control

The quality control can be divided in fouractivities.

1. Plan :Recognize an opportunity and plan

a change. Establish policy, objectives,standardize working procedures & trainemployees.

2. Do : Carryout the work according toplan.

3. Check :Review the work, analyze theresults and identify things learnt. Verify

compliance with plan. 7


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Quality Control

4.Act -- Take action based onwhat is learned in the check step.

If the change did not work, go

through the cycle again with adifferent plan. If it is successful,incorporate the same into widerscope. Use it to plan newimprovements, beginning thecycle again. In case of noncompliance take corrective actions

to remove root cause.


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Deming Circle/PDCA Cycle

The plandocheckact cycle is afour-step model.


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Case Study for R.S. DivisionPune

R.S. Dn. Pune is mainly associatedwith providing bulk electricitysupply to urban areas of Pune &

Pimpri Chinchwad town through1.220 kV Ring Main2.132 kV Ring Mainconsisting of 17 Nos. of EHV Sub

Stations having more than 50 Nos.of power transformers having totaltransformation capacity to the tuneof 2200 MVA at various voltage

levels.


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Action plan for ISO 9001 2000Certification

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Once it is decided to go in for ISOcertification it is necessary to have theaction plan for the same. The action

plan normally comprises of,

1.Training in ISO awareness.

2.Formulating of policy & objectives.3.Preparation of procedure to achieve

above.


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4. Preparation of work instructionsconsistent with the procedures

5. Preparation of quality manualsuitable for purpose.

6. Training of employees indocumented systems. (internally &externally.)


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7. Implementation of procedure laid down.

8. First Internal Audit.

9. Initiation of corrective action on NCRs ofaudit findings.

10.Conducting of management review meeting

( after every internal audit ).

11.Second internal audit after taking correctiveaction of first audit.


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12.Initiation of corrective action onNCRs of audit

13.Pre-assessment audit bycertification body on sample basis.

14.Corrective action of pre-assessmentfindings.

15.Final audit by certification body.


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Competency Mapping

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After any field / classroomtraining is imparted to theemployee, proper record isrequired to be maintained byorganization. This is known ascompetency mapping.

Training is a continuous processto be repeated periodically forobtaining best results.


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QUALITY OBJECTIVES

The quality objectives of R.S. Dn, Puneare reproduced below.

To maintain energy losses below 3 %

every month. To maintain system availability above98%.

To reduce the failure of key

equipments below 2%. To ensure safety of operations. For

this target will be Zero Accident.


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QUALITY OBJECTIVES

To enhance competency ofemployees. Target will be 3 Nos. oftrainings per year per employee.

To enhance customer satisfaction by5% per year.

To improve work environment.Housekeeping will be maintainedabove 85%.


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QUALITY OBJECTIVES

To modernize the systemequipments. R&M Schemes will beexecuted as per target of H.O.

To ensure compliance with standardof performance in GAD & Accounts

sections.


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IMPLEMENTATION PROCESS OF CERTIFICATION

1] Appointment OfMR(management representative)

2] Preparation of Action plan

3] Awareness training to SSI[sub station in charge] for ISO

Concept4] Standardization of procedures


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Standardization of procedures

1] MR 01 for document & data control2] MR 02 for control of record3] MR 03 for internal quality audit4] MR 04 for continual improvement corrective

& preventive action5] PU 01 for purchasing6] TR 01 for Training7] CR 01 for customer relation8] OP 01 for operation in substation9] MT 01 for maintenance of sub station

equipment10] ST 01 for store11] TE 01 for Testing


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5] Standardization of work

instructions

1] MR 01 WI 01 for document codification

2] MR 01 WI 02 for data control

3] MR 02 WI 01 for disposal of record

4] MT 01 WI 01 for battery maintenance

5] MT 01 WI 02 for outage activity

6] OP 01 WI 01 for Safety


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Standardization of work instructions

6] Awareness Training for procedures& work instructions to S/S In charges& subsequently to operating staff.

7] Implementation of working as perprocedure & work instruction inDivision Office & in all substations.

8] Reviewing of effectiveness ofworking status in the sub station dueto standard procedures


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CALLIBRATION & TESTING OFEQUIPMENTS

Testing division checks accuracy ofenergy meters to ensure that the

accuracy of energy meter is withinprescribed limit & energy meterswhich are not within this limit arereplaced. Testing division is

requested to check other equipments& protective system etc. as perscheduled program periodically.


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Customer Satisfaction

EHV consumers & O&M Divisions ofMSEDCL are the customer ofMSETCL.

Customer satisfaction report inprescribed form is to be obtainedonce in a year.

To be analyzed & corrective actionsto be taken accordingly.

Any remark given by customer in

feed back to be replied suitably.


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Improvements

Implementation of house keepingprocedure in substation for easymovement of operating staff in controlroom & switchyard.

Arrangement of stores in systematic wayfor immediate & traceability of spares &T&P.

Identification of scrap material &

crediting it to stores. Arranging the records in sub station &office for quick retrieval.


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Improvements

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Up-keeping of yard by paintingstructures/equipments & improvements inyard lighting.

Identification & improvement of projectfor continual improvement.

Implementation of vermin proofing ofmarshalling boxes in switchyard by use ofsynthetic resins / wire mesh / adhesives &H.D. polymers.


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Advantages of ISO

Create a more efficient, effective operation

Increase customer satisfaction andretention (of the same)

Reduce audits (by following proceduresproperly)

Enhance marketing

Improve employee motivation, awarenessand morale


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Advantages of ISO

Implementation of ISO proceduresenhance the team work & co-ordinationamongst the employees leading to

improved work culture. It helps in maintaining the industrial peacedue to timely redressal of employeesgrievances.

It further helps in improvement ofmindsetof employees for better working.


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Continuation of ISO certification

Awarded for three years with a surveillanceaudit every year for continuation ofcertificate.

Receipt & continuation of ISO certificateneeds.

( i ) Hard work of employees

( ii ) Continuous & sincere efforts ofemployees

( iii ) Management Support


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Management Review Meetings

Required to be conducted twice in a year.

All NCRs during internal audits to bereported by MR & discussed in the

meeting.

Internal auditors are required to pass theexamination.

Auditors should audit the Sub Station asper pre decided check points with specificclauses of ISO e.g. for documentationclause 4.


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Management Support

Financial Support

i) Budgetary

ii) Cash flow

Support of spares / equipments.

Qualified & competent manpower

Policy matter for adoption of latesttechnologies considering fastgrowth.


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BEFORE ISO

AFTER ISO

BACK


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PHOTOGRAPHS OF

220 KV KHADKI S/S.

SWITCHYARD

TAKEN ON 27/8/2005

EVEN AFTERHEAVY

MONSOON THERE IS

NO GRASS BECAUSE

OF WEED CONTROL

BACK


38/38Thank you

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3. ISO by PGC 7th June 11

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