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Copyright © 2002 ACNielsena VNU company
3CX Training3CX Phone System Version 9
Allen MillerAllen Miller Computer Consulting
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Copyright © 2005 ACNielsena VNU company
3CX success of v8
•Now more then 5000 commercial
installs
•Estimated 20,000 deployments
•Now more then ever a proven
solution
•Clear trend to Windows systems• Customers want control, usability, scale
ability
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Video support
•Video support in 3CXphone
• Single click setup of video calls
•Tested with 3CXPhone, Xlite, Yealink,
• Available for Windows, Android and iPhone
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Video support 2
•Connect remote offices &
extensions
•Use tunnel
•Via VoIP provider if supported
•Ffdshow / h 263 codec
•Skype
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3CXPhone for Android
• Fully supports the industry leading SiP
standard
• G711 and GSM codec support
• Ability to transfer calls
• Choose between integrated or custom dial
pad
• Record phone calls
• Force VoIP calls when available – with this
feature you can automatically make free
VoIP calls take priority over 3G
• Auto provisioning – SIP PBX’s or VoIP
providers can automatically provision
3CXPhone for Android via multicast or
HTTP
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3CXPhone for iPhone
•RFC-Compliant SIP Client
•Hold and Resume
functions
• Transfer functions
•Multi-Tasking Application
•Recording and Playback
of calls
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Smartphone support
•Sip phone
•Tunnel support
•3CX Phone System integration
•Management
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Multi-site 3CX Assistant
•Connect to a remote 3CXPBX
•Monitor presence of extensions &
Queues
•Transfer calls to extensions on remote
PBX!
•Works via tunnel
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Multi-site 3CX Assistant
Switch between
PBXs via the tabs
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Shared Parking / SLA
•SLA like feature – shared parking
•Easily park a call to shared parking
orbit
•1 button transfer on:• Aastra, Cisco, Yealink, Snom, Polycom
•Not available on other PBX
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How Shared parking / SLA works
1. Please hold – press BLF 1
2. Call on Line 1!
3. Press – press BLF 1 to pick up call
ParkingOrbit 1
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3CXPhone & Assistant Provisioning
•Provision 3CXphone & 3CX
assistant
•Automatically provides• Auth details
• Server (local and public IP)
• Tunnel connections
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How it works
User pastes provisioning URL from the welcome mail
http://192...../3cxProv_104234234350_110.xml
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Create conf calls from 3CX Assistant
•Few mouse clicks
•Add local & external
participants
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New 3CX Assistant shortcuts
•New shortcuts in 3CX Assistant• Call a user on his / her mobile
• Leave a voice mail
• Intercom call
• Conference call
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Other features
•Change colors in 3CX Assistant
•Ability to hide extensions from
Assistant
•Improved, faster Myphone portal
•Smartphone “format” in
development
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Profiles / Status / Rules
•Ability to define status• Away / Out of the Office / On break
• Easily define what should happen
•Improved forwarding rules
interface
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Advanced configuration
•Add exceptions based caller ID and time
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Set status from 3CX Assistant or phone
•Set your status by phone (vmail
menu)
•MyPhone home page
•Automatically by system
•Or drop down in 3CX Assistant
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Music on hold
•Specify up to 5 files
•Randomize per day
•Randomize per call (more CPU
intensive)
•http://www.royaltyfreemusic.com/
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Management interface
•Shows last registration & status
of• Remote extensions
• VoIP provider lines / Sip trunks
• Bridges
•Improved DID configuration
•In v8 - Server download update
capability
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Copyright © 2005 ACNielsena VNU company
Abyss web server instead of Cassini
•3CX now bundles Abyss web
server
•High performance, low CPU usage
•Independent of Windows updates
•Independent of other websites on
IIS
•IIS still an option!
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Other
•System wide black list
•G722 support
•Configure office hours per queue
•More efficient media server
•Out of office hours switch• Night mode
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Configure Fax extensions
890Microsoft Fax with
t38Faxvoip or faxback
8883CX Fax Server
889 - ATAFax Machine
Gateway or provider
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Active Directory Integration
•Import users from Active Directory
•Import NEW users from Active Directory
•Sync changes in names and emails
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Call forwarding – Caller ID
•Ability to configure a 302 redirect
for extensions with direct DID
•Ability to rewrite the caller ID so
you can include original caller ID
•Call screening for rebound
feature
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Copyright © 2005 ACNielsena VNU company
Microsoft Dynamics
•Full integration with MS
Dynamics• Launch calls
• Log calls
• Match calls to contacts
•Similar to salesforce.com &
Outlook
•In V8 – TAPI support!
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Microsoft Outlook
• Outlook 2010 support
• Improved integration between 3CX CRM and
outlook using remoting technology
• Ability to open the contact record immediately
• Ability to allow the CRM popup to steal focus or
leave focus on current working document
• Microsoft Outlook 2003,2007,2010 (32 and 64 bit)
• Windows OS: XP SP3, Vista, Windows 7 (32/64 bit)
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Call Center Edition
•V9 already includes new Queue
service
•Upgradeable by License key
•Q4 delivery
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Call Center Edition
•More queue strategies• Longest Wait
• Least Used
• Ring Back
•Listen In, Whisper
•Wrap up time
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Copyright © 2005 ACNielsena VNU company
Call Center Edition
•Real time stats in 3CX Assistant• Abandon rate
• Callers in Queue
• AVG wait time
• AVG Talk time
• Stats per Agent
•Wall Board feature
•SLA
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Call Center Edition
•Extensive reporting• Abandon rate over time
• AVG wait/talk time over time
• Call chart by time
• SLA met /not met
• Agent reports etc.
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