2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Collaboration Enabled Business Transformation (CEBT)
Integration Platform CDN-4698
Slide 2
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Session Abstract This session introduces a CEBT
platform, which allows web services integration of business
processes with Unified Communications. The platform provides
intuitive interfaces for business application administrators to
expose business context via communication methods such as Cisco
Jabber presence and instant messaging, voice, email, SMS, etc. The
session will cover the capabilities of the CEBT Integration
Platform, a presentation of integrating collaboration capabilities
in sample workflow in business application. The session will also
cover available APIs for custom integrations and customization of
collaboration flows.
Slide 3
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Agenda Purpose of the integration platform and usage
cases Platform overview Demo Integration steps with Salesforce.com
Features CEBT Integration Platform
Slide 4
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Communication Enabled Business Processes User to User
Contextual Collaboration Rich presence information Click to
call/video Context based conferencing User to System Anywhere
Information Access Query/response from any device Mobile
applications System to User Business Process Integration Actionable
Notifications Expertise Finder Intelligent alerts routing (context,
presence) CLIENT SERVER
Slide 5
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Communication Enabled Business Processes User to User
Contextual Collaboration Rich presence information Click to
call/video Context based conferencing User to System Anywhere
Information Access Query/response from any device Mobile
applications System to User Business Process Integration Actionable
Notifications Expertise Finder Intelligent alerts routing (context,
presence) CLIENT Jabber SERVER CEBT Integration Platform
Slide 6
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Collaboration API Stack Alignment to Business
Applications Jabber SDK Jabber Client & CIUS API CEBT
Integration Platform API
Slide 7
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Business Application View Simple Approval Process
Without Collaboration User Input Required The record is locked and
awaits users response
Slide 8
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Business Application View Simple Approval Process
Enabling Collaboration User Input Required The record is locked and
awaits users response Context is sent via WS call to CEBT
platform.
Slide 9
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform CEBT SOAP &
RESTful Web Services Communication Protocols: IM, Presence, SMS,
Email, Voice Business Application Integration Application-User and
User-User Contextual Collaboration Management Communications
Services Integration Platform Web UI: policies & preferences
management Administration & Self-Service
Slide 10
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform Admin Portal
UI/Interaction layer - communication providers container HTTP RSS
SMTP IMAP XMPP SMPPVoiceXml System Initiated Collaboration Workflow
Engine User to System Query Engine Notification Routing Engine User
Response Handler Query Definition Query Processor Repository &
User Management Administration User Interaction Repository User
Management User portal Web Services API Web UI Webex XSLT Based
Transformer
Slide 11
DEMO Integrating Collaboration in Salesfore.com Workflow
Slide 12
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform CEBT SOAP &
RESTful Web Services Communication Protocols: IM, Presence, SMS,
Email, Voice Business Application Integration Application-User and
User-User Contextual Collaboration Management Communications
Services Integration Platform Web UI: policies & preferences
management Administration & Self-Service
Slide 13
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Business Application Integration Exposes Adjustable
Web Service & RESTful Interfaces To send business context To
provision users details Reporting & Communication Auditing XSL
based content transformers Capable of invoking web bases data
sources from multiple applications Allows defining queries on top
of business applications Provides API to extend support for non WS
based business applications
Slide 14
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform CEBT SOAP &
RESTful Web Services Communication Protocols: IM, Presence, SMS,
Email, Voice Business Application Integration Application-User and
User-User Contextual Collaboration Management Communications
Services Integration Platform Web UI: policies & preferences
management Administration & Self-Service
Slide 15
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Application-User and User-User Contextual
Collaboration Management Policy Based Notifications Routing Engine
Configurable by user and administrator Supports multiple routing
polices Consumes runtime information such as presence, availability
etc. Template based data representation Collaboration workflows
processing User response processing Automation of Webex meetings,
voice conferences etc.
Slide 16
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Notification Presentation - Templates Framework Common
template language across communication channels Template hierarchy
Maximize template reuse across channels & message types
Complete business & user context is available while rendering
notification Multiple language support Administrative web UI to
build new templates and customize existing once Information Object
Template
Slide 17
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform CEBT SOAP &
RESTful Web Services Communication Protocols: IM, Presence, SMS,
Email, Voice Business Application Integration Application-User and
User-User Contextual Collaboration Management Communications
Services Integration Platform Web UI: policies & preferences
management Administration & Self-Service
Slide 18
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Communication Services Integration Multiple out of box
communication channels All channels are bidirectional users can
respond using the same device Can deliver both structured and
unstructured data Pluggable Architecture Provides API to build
& deploy new communication/protocols providers Can be
notification only or support response Multi User collaboration
providers Voice bridge, Webex, Chat Rooms, SAP Streamwork (POC)
Provides API to integrate additional conferencing solutions
Supported channels Jabber/IM, SMS, Voice, Email, HTTP (RSS, HTML,
WAP), Social Networks (POC with Twitter & Facebook)
Slide 19
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Cisco CEBT Integration Platform CEBT SOAP &
RESTful Web Services Communication Protocols: IM, Presence, SMS,
Email, Voice Business Application Integration Application-User and
User-User Contextual Collaboration Management Communications
Services Integration Platform Web UI: policies & preferences
management Administration & Self-Service
Slide 20
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Administration & Self-Service User Self Service UI
Can configure his communication preferences Can update contact
details Access all pending notifications Administrative UI Access
to complete repository of all notifications & collaboration
audit trail Policies configurations (defaults or enforcement)
System configuration & logs access
Slide 21
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public More Information Come see additional examples of
application integrations at Cisco Collaboration Booth. Get more
information - CEBT white paperCEBT white paper Contact us
[email protected]@cisco.com
Slide 22
2012 Cisco and/or its affiliates. All rights reserved. CDN-4698
Cisco Public Dont Forget to Complete Your Developer Forum
Evaluation Presentations for todays sessions will be available
shortly after the Developer Forum event, please contact the CDN
Program at [email protected] with any questions.
[email protected] Please also remember to complete
your evaluation forms and return them to Josie Garcia at the
registration desk right outside session doors. 22
Slide 23
2012 Cisco and/or its affiliates. All rights reserved.
Presentation_ID Cisco Public