1

December 2017

Zurich eNewsletter

Highlights

Zurich takes customers’ needs to heart with eClaim and SMS alertsPage 4

Another winning year for ZurichPage 2

Hongkongers not prepared for loss of income

Launch of the new generation home plan - HomeChoice Insurance PlanPage 3

Are you prepared for an extended period of income loss due to unexpected events such as illness or disability? Findings from the extensive three-year Income Protection Gap global study by Zurich Insurance Company Ltd in collaboration with the University of Oxford say, likely not!

The study revealed that 50% of Hongkongers do not have sufficient savings to cover expenses in case of income loss for more than six months, and that a staggering 54% of the workforce have already had experiences of income loss in their working life due to serious illness or disability. This finding is alarming, as out of the eleven countries/regions surveyed, Hong Kong workers are more likely (54%) to experience income loss in working life than any of the respondents of the markets surveyed (average 44%).

Of those that experienced income loss, over one-third (38%) suffered income loss for longer than six months, yet 5 in 10 individuals do not have sufficient savings to cover expenses in case of income loss for more than half a year. This gap in money that is set aside versus actual need is referred to as an Income Protection Gap, and it could seriously deplete household budgets, savings and retirement accounts.

Mr. Eric Hui, Chief Executive Officer, Zurich Insurance (Hong Kong), said, “The study highlights a serious issue with income protection gaps in Hong Kong. Income protection is not a pleasant topic, and it’s complex, so people often need a trigger to motivate them to act. We hope the report will stimulate debate, and help more people in Hong Kong prioritize income protection, seek professional advice, and formulate a long-term plan.”

As the new year approaches, people contemplate making all kinds of changes. For 2018, why not make an effort to evaluate yours and your loved ones’ income protection needs, and seek professional advice for any questions you may have?

Visit Zurich’s website to find out more on products to close the Income Protection Gap over time.

2

Another winning year for ZurichWe take our customers to heart and we are delighted our efforts have shone through in the multiple awards recognitions this year.

Our customer-centric culture has once again earned us Gold in the Mystery Caller Assessment Award – Finance and Insurance category, at the 18th Annual Hong Kong Call Centre Association Awards. This year’s triumph marks our fourth consecutive win. Judged by a set of stringent criteria, the Mystery Caller Assessment Award is a competition that spans six months. During the assessment period, mystery callers from the Hong Kong Quality Assurance Agency make calls every month to the participating call centers and evaluate their service quality.

Zurich was also named the Most Favorite Travel Insurance Services by U Magazine in the annual U Travel Awards 2017. Now in its fifth year, the U Travel Awards has become one of the most credible and recognized awards in the travel industry. This year, over 110,000 readers of the magazine and a panel of judges determined the esteemed winners. In the Insurance Company category, Zurich excelled over four other strong competitors to become the public’s travel-insurer-of-choice.

Last but not least, our outstanding life insurance products also brought us compelling acknowledgements at the International Adviser Life Awards 2017. Hong Kong brought home two awards in this global award arena, including the Best Regular Premium

Investment Product and the Best Protection Product.

We extend our warmest gratitude to our customers and business partners, as without you, none of this would have been possible. So thank you, and we look forward to serving you with our utmost service commitment in the coming year!

Product debutProtect SMEs from cyber risk. Zurich proudly launches CyberCare Liability and Privacy InsuranceIn the O2O (online to offline) era, internet offers more business opportunities to small and medium enterprises (SMEs) but at the same time provides a gateway for cyberattacks. There is an increasing trend reflected in the Global Risks Report 2017*, that cyberattack ranks 6th in threat this year, while it was out of top 10 in 2016.

SME owners may think anti-virus software and firewall will suffice and often underestimate the impact of cyberattacks. In reality, just a click to a spam may lead to huge extra expenses and even legal responsibilities to SMEs. While no security system is infallible, insurance could safeguard businesses and provide them with extra peace of mind by transferring part of their risk.

With more than 20 years of sophisticated experience in cyber security and privacy protection, Zurich is proud to launch the CyberCare Liability and Privacy Insurance (CyberCare), protecting SMEs against various loss events, from a cyber security incident to a privacy breach event.

CyberCare’s key features include:• Multiple legal liability coverage covering security and privacy liability and internet

media liability• Contingency extra expenses coverage covering privacy breach and digital asset

replacement costs to protect and reduce loss followed by an insured event• Cashless settlement for data recovery by local expert• Hassle-free and simplified application process with just a few “Yes/No” questions • Affordable premium• 24x7 centralized post loss incident hotline

To know more about CyberCare, please contact us at 2903 9391.

*Global Risks Report 2017 is a risk report collaboratively prepared by Zurich and World Economic Forum for Zurich’s

strategic partners

3

Launch of the new generation home plan – HomeChoice Insurance Plan

Extension of International Term Assurance special offers

In order to protect the householder or landlord’s home from any potential damages caused by typhoon, rainstorm and other accidental events, the new HomeChoice Insurance Plan provides multiple protections on home contents, legal liability, emergency assistance service, etc. With DIY plan, there is flexibility to set the maximum amount/sub-limits to certain major coverage items according to your needs#. Enjoy better protection for your home sweet home!

Highlights of Householder and Landlord insurance:

1 All-round insurance – Family protection and lifestyle care

• Standard legal liability coverage up to HKD 10,000,000

• Extends to cover floor tiles, windows and main door under home contents

• Compensates rental loss up to HKD 120,000 and extends to cover loss due to ”rogue” tenants (Landlord insurance)

2 Hassle-free – Enhanced experience

• Cashless approach for 24-hour Emergency Home Assistance Service

To know more about HomeChoice Insurance Plan, please contact us at 2903 9391.

#Applicable to online enrollment only and customer can select preferred sum insured from the preset amounts.

Term assurance can be an easy and cost-effective way of providing future financial security for one’s dependents. In the event of death, diagnosis with one of the defined critical illness or becoming permanently and totally disabled, the beneficiary will receive a lump sum payment for their future expenses, thus providing them with extra peace of mind and financial security.

Zurich is pleased to extend the offer of waiver of up to two months premiums and reduced life cover sum insured for International Term Assurance (“ITA”).

Application period: From now until December 29, 2017

Waiver of up to two months premiums

• Qualifying single and joint life ITA policies with life cover sum insured between HKD 2,000,000 and HKD 4,999,999 will receive one month free premium^

• Qualifying single and joint life ITA policies with life cover sum insured of HKD 5,000,000 or above will receive two months free premiums^

Please click here for details.

Reduced life cover sum insured

• A lower minimum life cover sum insured of just HKD 750,000^ (originally HKD 2,625,000)

Please click here for details.

^Terms and conditions apply.

To learn more about International Term Assurance, please click here, contact your Financial Professional or our Customer Care Hotline at 3405 7150.

4

Service upgrade Zurich takes customers’ needs to heart with eClaim and SMS alerts

We hear your needs and we are constantly making improvements in our products and services! Two of the latest examples include extending our eClaim service to personal accident insurance plans and our adverse weather SMS alerts.

Extending our eClaim ServiceQuickly following the eClaim service for travel insurance comes our eClaim for personal accident insurance plans. Zurich is paving the way to simpler claims processes. In addition to the traditional methods, insureds can now submit their claim application and supporting documents online, helping to accelerate the claims process.

Staying ahead in times of severe weather with SMS alerts

You cannot change the weather when you travel, but you can be better protected with travel insurance. Now, along with the numerous coverages that are provided by a Zurich travel insurance plan, applicants of Single Trip Travel Plan (“travelers”) receive timely SMS alerts to stay ahead of Hong Kong’s severe weather.

Inbound and outbound travelers who have purchased Zurich’s travel protections stay ahead of the curve by being notified of possible flight cancellations and delays in Hong Kong, facilitating retrieval of relevant coverage details under Travel+ and CruisePlus, and claims tips.

With these SMS alerts, travelers instantly find out the answers to possible scenario-based questions under typhoon/rainstorms in Hong Kong on:

• tips on making a claim associated with flight delay

• tips on making a claim associated with extra accommodation needs

• tips on making a claim associated with re-routing due to travel delay

• policy period extension due to unexpected event

We at Zurich understand the anxiety felt in face of severe weather, and how the anxiety may be lifted with better information.

Zurich takes customers’ needs to heart. Do look forward to more bonus services from us in the near future!

#Insurance knowledge you need to know

Immediately after a car accident, you might be too shaken to remember what you need to do, and more importantly, what you should not do. Knowing what mistakes to avoid can help make an insurance claim go smoothly and avoid disputes. One of the most important things to remember is to never admit fault, hence never sign on-the-spot settlement agreements. There is a process for determining fault and it is best to let the experts figure it out. So in the unfortunate event of a car accident, keep calm and always remember to file a police report and notify your insurance company.

As 2017 draws to a close, here’s a gentle reminder to review your motor insurance plan for the coming year!

#MotorInsurance #IntelligentProtection #InsurHacks

5

Zurich Insurance (Hong Kong) always cares about work safety. On October 25, 2017, our key representatives, including CEO Eric Hui, signed the memorandum of understanding (MOU) on “Pilot Scheme on Return-to-Work of Injured Employees in Construction and Specified Industries” with the Occupational Safety and Health Council (OSHC). The two-year Pilot Scheme aims to provide timely treatment and rehabilitation services to employees who suffered from occupational injuries, so that they can recover as soon as possible and return-to-work under safe circumstances.

The industrious Hong Kong workforce is the city’s foundation. Zurich Insurance (Hong Kong) is honored to support the meaningful initiative by addressing the complex challenges that workers who suffered from occupational injuries experience, and fostering progress of workers’ right and safety. Zurich Insurance (Hong Kong) looks forwards to joining hands with different sectors, building a better Hong Kong.

Zurich makes work safety a priority: Signing of Pilot Scheme MOU

Zurich embraces the Belt and Road Summit for the second consecutive year“Belt and Road” is not just a buzzword. It is an opportunity for China to close the potential economic gap that may arise due to its demographic shift and to promote cross-border trade. While companies all over the world will reap enormous benefits by taking part in the Belt and Road Initiative, it comes with considerable risks and challenges which they should be prepared to tackle. To safely tap into this new world of opportunities, companies need a trusted insurance partner with global scale and capabilities to understand and manage the complicated challenges involved.

For the second consecutive year, Zurich was one of the proud sponsors of the Belt and Road Summit, jointly organized by the Government of the Hong Kong Special Administrative Region and the Hong Kong Trade Development Council. We partook in the full-day event with an engaging exhibition booth that attracted many visitors, showcasing the strengths of our International Programs. With over 40 years of experience in this specific field, Zurich provides all-round insurance solutions, protecting risks that may arise from every aspect in the Belt and Road projects.

Zurich’s International Program boasts an extensive selection of over 7,000 programs and a powerful network of experienced and multinational experts in over 200 countries and territories. Whatever the size and complexity of an operation, Zurich’s experience and dedicated team can customize an insurance program that meets the specific needs of individual business strategies.

With one of the largest networks in the insurance industry, Zurich gets people on the ground wherever they are needed!

Zurich International Life Limited (a company incorporated in the Isle of Man with limited liability) Zurich Insurance Company Ltd (a company incorporated in Switzerland) 25-26/F, One Island East, 18 Westlands Road, Island East, Hong Kong Customer Services Hotline: +852 2968 2222 Fax: +852 2968 0988 Website: www.zurich.com.hk

The information contained herein is for reference only and does not constitute any part of the insurance contract. For full terms and conditions and exclusions, please refer to the policy document which shall prevail in case of inconsistency. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail. Zurich Insurance Company Ltd reserves the right of final approval and decision on all matters.

25-26/F, One Island East, 18 Westlands Road, Island East, Hong Kong

enquiry@hk.zurich.com

+852 2968 2222

Contact us

Follow us