COMPANY PROFILE

OUR STRENGTH IS YOUR PEACE OF MIND INTRODUCTION: Zakale Expeditions Limited has been in operation for more than three years and is growing constantly. We are an IATA (International Air Transport Association) Accredited Travel Agent and

are also members of KATO (Kenya Association of Tour Operators).). Moreover, we are also accredited under the IATA Billing & Settlement Plan (BSP. Our Motto is to offer personalized services to all our clients. We are a complete service providing, focused and highly motivated to ensure customer satisfaction to the best of our ability. This is in line with our vision to be the most outstanding travel agency in Africa and Worldwide. Our teams of professionals are equipped with great knowledge, experience and self motivation in their respected fields of operations. Be it reservations and ticketing, marketing, tours, safaris, car hire or any other area. They are prompt and efficient in their respected departments. We are fully equipped with the best automated CRS (Computer Reservation Systems) Amadeus. The reservation system is linked to the SITA Network. We have database to maintain customer data for instant retrieval and automated tickets and making bookings on Airlines including Hotels, Car Hire and Cruises. This enables us to provide fast, efficient and more accurate service to our clients wherever they are.

PARTNERS & CLIENTS Our Clients comprises of International bodies like MESPT, ABMC, ACTION AFRICA HELP, and MOTIVATION AFRICA, ATLAS COPCO who are a few among our local clients.

OUR UNLIMITED SERVIES INCLUDES:

1) DOMESTIC, REGIONAL, INTERNATIONAL FLIGHT RESERVATIONS, TICKETING AND GROUP TRAVEL - The most cost-effective fares are quoted to all the destinations wherever possible as we have the facility of Special fares with most airlines.

2) HOTEL RESERVATIONS - Throughout the year we have very competitive Contract rates

with leading Hotels and Lodges, which enables us to offer the best quotations in the market.

3) CAR RENTAL - We can provide on request car rentals including rental within Kenya and

Overseas.

4) SAFARIS - Due to our extensive experience, we are able to organize a wide Range of safaris to various destinations.

5) CONFERENCE FACILITES – Can be arranged at most leading hotels and Lodging

within Kenya

6) VISAS - We assist with visa applications where possible. In most cases we can organize visas without the presence of the client. We specialize in Dubai Visas.

7) MEET AND ASSIST - Passengers can be met and assisted by our Airport

Representative whenever the service is required.

8) OVERSEAS PACKAGES - We are able to do overseas packages to most Destinations. Packages can include any services the customer may require. We provide brochures wherever possible.

9) TRAVEL INSURANCE – We are partners with AIG Insurance USA. We and our partner

promise to provide the best Travel Insurance to all our clients are easy premium providing endless benefits to the End User.

Our target is to give the best possible service to our clients, we make sure that every detail of the bookings are taken care of right from bookings to holidays to insurance. We also have a very strong Tours department that works tirelessly to ensure that the most cost-effective rates, together with confirmations and the preferred accommodations. We specialize in Leisure, business, incentive and corporate travel. Our tours department is known to provide the most interesting tours. NB: Our staff are always well equipped and informed about current affairs concerning all destinations, ensuring customer’s time, needs and safety at all times.

TICKETING DOMESTIC, REGIONAL AND INTERNATIONAL FLIGHTS Ticketing is a tedious task and our ticketing department ensures that our clients get their bookings confirmed with minimal hassles. We are bound to provide the best and cost effective flight schedules and airfares on routings as per the client’s requirements. We extend special fares to our clients as a cost saving measure. Zakale Expeditions Limited ticket stock for all major Airlines operating in Kenya and is a member of the International Air Transport Association (IATA). We are members of the Bank Settlement Plan (BSP) which allows airlines to automatically debit our company for all costs. Two to three alternative quotations will be emailed to you to enable you make a conscious decision with the best option you will prefer. Zakale is fully automated in ticketing by Amadeus. Our ticketing arrangements include: -

A. Excess luggage, frequent fliers data, miles collections etc., whatever and whenever necessary.

B. Zakale ensures that the client enrolls with a Frequent Flier Program with preferred

Airline/Airlines. Our clients enjoy numerous benefits, which include: a. Upgrades, b. Lounge services, c. Selection of seating, d. Extra baggage, e. Waitlist priority on fully booked flights, f. Free ticket on mileage etc.

C. We organize bookings for seats of preference subject to availability prior to confirmation.

D. We indicate the client’s meal preferences.

E. Zakale gives a detailed itinerary indicating departure and arrival timings..

F. We send Pre-paid Ticket Advice (PTAs) for overseas passengers.

G. We ensure that we have organized for any other services the passenger may Require on

board.

INCENTIVES Zakale can negotiate special rates or volume discounts if large groups of people are traveling together. By doing so, besides enjoying the services that we provide to our customer, they will be able to enjoy additional benefits. A group of 15 adult passengers attracts a special rate. This can be negotiated with the Airline concerned. For this service sufficient time is required.

HOTEL RESERVATIONS / SAFARIS Zakale enjoys amicable business relationships with all hotel chains present within East Africa. We have negotiated reasonable contract rates with all the leading hotel groups enabling us to provide very competitive offers all year round. Zakale enjoys reasonable and affordable contract rates from most of the leading hotels in Kenya’s major destinations. During the low season, April, May, June, October, November to mid-December, Hotels and Lodges have special rates for East African residents. This is the best time for residents to tour Kenya and further promote tourism in Kenya. Special staff rates are also available.

Our Tours Department organizes reasonable and unique Adventure tours and Safaris. Itineraries for these safaris are tailor-made to suit travelers who prefer to go on luxury safaris as well as those who are interested in adventure travel. The comfort and safety of all our clients is paramount. Therefore, we ensure that all vehicles are in top condition and are fitted with VHF radios with a base that is manned 24 hours. In case of breakdown, immediate arrangements will be made for alternative transport. We provide specialized services for Game Viewing, Beach Holidays, Archaeological site visits, Culture safaris, Fishing packages to name a few. Flying safaris are very popular. Ordinarily, these safaris include accommodation, airfares, meals, park entrances fees and Game Drives and transfers where applicable.

CAR RENTAL We are associated with Car Rental companies like Hertz, Avis and many other privately owned companies. Overseas Car Rental can also be arranged from here. We can almost always arrange for any type of vehicle.

Limousines

Any Saloon Car

4 X 4 vehicles

Mini Buses

25 Seater buses

48 Seater buses CONFERENCE FACILITIES We arrange Conferences for large and small groups within Nairobi and outside Nairobi in reputable Hotels and Lodges that facilitate such arrangements. Many Coastal Hotels both in the North and South Coast have Conference Facilities. All the Conference venues we use are equipped with the most sophisticated conference equipment available.

NAIROBI HOTELS: Villa Rosa Kempinski Nairobi Intercontinental Hotel The Serena Hotel Intercontinental Hotel Fairview Hotel Safari Park Hotel Radisson Blue

UP COUNTRY HOTELS: The Aberdare Country Club Naro Moru River Lodge Mount Kenya Safari Club Lake Naivasha Country Club Sopa Lodges Rift Valley Lodge & Golf Resort

COASTAL HOTELS:

Nyali Beach Hotel Whitesands Voyager Beach Resort Mombasa Serena Leisure Lodge – South Coast

We also take into consideration the preference of the client and make arrangement at any venue of their choice and also ensuring that most of these Conference Halls are facilitated with the equipment required. Most of the above venues are equipped with the following: -

Slide Projector

Overhead Video Projector

LCD projectors

VCR Machine, Lighting

Satellite TV Channels

State of the art Public address and Sound System

Flip Chart with pad and pens

OVERSEAS PACKAGES Packages are defined as an all-inclusive travel. That is, Airline tickets, accommodation, transfers and meals are clearly specified in the itinerary. These packages are great for family travel. Businessmen also prefer these packages because we handle all the logistical issues for them. We specialize in Packages to:

- DUBAI - EGYPT - MAURITIUS - SEYCHELLES - SOUTH AFRICA - DAR ES SALAAM - EUROPE /UK - UGANDA - ZANZIBAR - BANGKOK

Other than these areas we do packages for the rest of the world on case to case basis These packages are inclusive of: -

- Air Tickets - Land arrangements, which comprise of Hotel accommodation on Bed and - Breakfast basis unless otherwise specified. - Transfer of clients from airport-hotel-airport. - Sightseeing, this at times is inclusive of a package or optional.

VISAS We assist with visa applications where possible. We specialize in Dubai Visas but on other destinations we can offer services to our best. REQUIREMENTS

- Visa Application Forms to be filled by the passenger - All documents required by the Embassy - The cost of the Visa Fee - Whenever needed the person concerned may have to accompany our representative to

the Embassy MEET AND ASSIST It is very important for any travel agent to have a representative meet all-important overseas guest right outside the Aircraft. We can provide this service whenever required. We will let your guests know how important they are. AIRLINE TICKET STOCK We are in possession of Airlines Carrier Identification Plates for all the major airlines, which ensures that ticketing, and delivery is fast and effective. Zakale Expeditions Ltd also has a facility to send e-tickets to the airline at the airport check-in desk so that the client just reports to the desk with the flight and ticket details without stress or risk of losing their tickets on the way to the airport. It is this respect that we express our interest in being your one-stop travel partner as we are devoted in providing personalized service to all our esteemed clients and we assure you only the best travel arrangements now and in the future WHY ZAKALE?

Zakale Expeditions, provides comfortable and convenient travel arrangements for the clients .We handle all the hassles experienced with our out-partners in the Travel industry.

We give our clients discounts on travel and tours whenever possible and we track your

progress during travel until we are sure you are safe, comfortable and satisfied. Our signature is to provide the best service in the most affordable packages. All our

clients can rest assured that our tours and travel consultants go out of their way to find the most reasonable fares and rates in the market.

We ensure that our clients enjoy our good relations with all our out-partners. Zakale

Expeditions shares travel complimentary, free safaris and bonuses with our long-standing clients to make sure they feel appreciated.

Every trip is a special emotion. Experience it with Zakale Expeditions

4TH FLOOR, KIPRO CENTRE

OFF RAPHTA ROAD,

WESTLANDS

P.O BOX, 36712 –00200.

NAIROBI

TEL:+254-20-8000348/+254 725 970 008 / +254 724 273 080

EMAIL: info@zakaleexpeditions.com/

: reservations@zakaleexpeditions.com