Your Team – Genpact and RightAnswers BPO

NOVEMBER 5, 2015

2 RIGHTANSWERS 2015

Your Team (Tom)

• Technical Project Manager – Poonam Verma

• Sales Director - Business Development APAC – Amit Sharma

• Cloud Infrastructure Director - Ben Barresi

• Client Success Manager & Content Manager – Alex Baker

• Assigned Training Manager – Michelle Stumpf

• Assigned Knowledge Practice Leader – Laura Yeomans

• Support Director – Jyothi Honnavalli

• Management Team:

• Bill Pollie – VP, Global Sales & Business Development

• Tom Policano – VP, Client Success & Support

• Keith Berg – VP, Professional Services & Product Development

3 RIGHTANSWERS 2015

RightAnswers Introductions

Tom PolicanoVice President, Client Success & Support

• Client Success Management

• Product Training

• Technical Support

• Cloud Operations

• Data Security

4 RIGHTANSWERS 2015

RightAnswers Introductions

Keith BergVice President, Professional Services & Product Development

• Project Management Team

• Implementation Engineers

• Integration Development & Maintenance

• Core Product Development

5 RIGHTANSWERS 2015

Your Dedicated Team - RightAnswers Client Success IntroductionsAlex BakerClient Success Manager & Content Manager

• Dedicated Client Success Manager

• PMP Certified, manages your progress through the onboarding project plan

• Single Point of Contact for onboarding and content questions

• Holds individual best practice and configuration sessions with client

• Manages RightAnswers content creation and assists client through the content creation process

• KCS Practices V5 Certified

6 RIGHTANSWERS 2015

Your Dedicated Team - RightAnswers Client Success Introductions

Michelle StumpfDedicated Training Manager

• Creates curriculum around your goals

• Delivers instructor-led training sessions

• Fields functionality-related questions

• Assists with your training plans

• Certifies customers on RightAnswers

• KCS certified & KCS certified Trainer

7 RIGHTANSWERS 2015

Your Dedicated Team - RightAnswers Client Success Introductions

Laura YeomansDedicated Knowledge Practice Leader

• Leader designing knowledge best practices

• Knowledge process expert

• Aligned specifically to large/ high-complexity clients

• KCS certified and KCS certified trainer

8 RIGHTANSWERS 2015

Your Dedicated Team - RightAnswers Support Introductions

Jyothi HonnavalliSupport Director

• Manages dedicated support team

• Drives 24x7x365 Global Technical Support and Customer Service

• Responsible for post implementation maintenance of customer deployment

• Escalation Point for Customers

• KCS Practices V5 Certified

9 RIGHTANSWERS 2015

Your Dedicated Team - RightAnswers Support Introductions

Ben BarresiCloud Infrastructure Director

• Manages all Highly Available Global Cloud Infrastructure in the US and Azure

• Responsible for the Implementation and Support of Client Infrastructure Needs

• Monitors and Ensures Infrastructure meets or exceeds SLA Requirements