YOUR REPUTATION IS SAFE IN OUR HANDS DIRECTORS’ …...website. WebChat ensures you never lose an...
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YOUR REPUTATION IS SAFE IN OUR HANDS Directors’ Choice Answering Services’ professionally trained staff uses leading-edge solutions to provide your families with seamless, funeral homequality service. We take care of your families just as you would – with compassion, knowledge and reassurance. SOLUTIONS EXCLUSIVELY FOR THE FUNERAL PROFESSION • ANSWERING SERVICES: We become an extension of your business by answering your calls and relaying messages quickly to reduce unnecessary expenses to help increase profits. • WEB CHAT FEATURE: Compliments your answering service and maximizes profitability by helping capture customers visiting your website. WebChat ensures you never lose an opportunity to provide a service to a family in need. • DC TO GO: Our Mobile App allows you to manage your business more efficiently by retrieving messages, listening to call recordings, amending on-call and service information; all in real time. • DC ONLINE: Effectively manage your business using our on-line portal. Instantly access features like message listings, caller ID, recordings, staff records, real-time on-call and service schedule updates. • TEXTING & MESSAGING DELIVERY: Manage and grow your business by sending messages to on-call staff via multi-modal technology platform. Helps support your communication strategy and increase profitability FIRST CALL GUARANTEE We are so confident in our ability that we guarantee never to lose a first call. Our goal is to help gain the confidence of your customers and increase your profitability. If we miss a first-call as a result of not following your instructions, we will reimburse you for the cost associated with that service.* RISK FREE TRIAL Come and let us show you how we can assist you with compassion and care at no cost and without any commitment. For more information on how to set up a free trial, contact us at: [email protected] or call 888-920-1900 *Reimbursement equal to twice the national average profit, based on the annual FFDA report Solutions designed exclusively for Funeral Profession clients Commercial Solutions DIRECTORS’ CHOICE ANSWERING SERVICES StericycleCommunications.com | 888-920-1900
Transcript of YOUR REPUTATION IS SAFE IN OUR HANDS DIRECTORS’ …...website. WebChat ensures you never lose an...
YOUR REPUTATION IS SAFE IN OUR HANDSDirectors’ Choice Answering Services’ professionally trained staff uses leading-edge solutions to provide your families with seamless, funeral homequality service. We take care of your families just as you would – with compassion, knowledge and reassurance.
SOLUTIONS EXCLUSIVELY FOR THE FUNERAL PROFESSION
• ANSWERING SERVICES: We become an extension of your business by answering your calls and relaying messages quickly to reduce unnecessary expenses to help increase profits.
• WEB CHAT FEATURE: Compliments your answering service and maximizes profitability by helping capture customers visiting your website. WebChat ensures you never lose an opportunity to provide a service to a family in need.
• DC TO GO: Our Mobile App allows you to manage your business more efficiently by retrieving messages, listening to call recordings, amending on-call and service information; all in real time.
• DC ONLINE: Effectively manage your business using our on-line portal. Instantly access features like message listings, caller ID, recordings, staff records, real-time on-call and service schedule updates.
• TEXTING & MESSAGING DELIVERY: Manage and grow your business by sending messages to on-call staff via multi-modal technology platform. Helps support your communication strategy and increase profitability
FIRST CALL GUARANTEE
We are so confident in our ability that we guarantee never to lose a first call. Our goal is to help gain the confidence of your customers and increase your profitability. If we miss a first-call as a result of not following your instructions, we will reimburse you for the cost associated with that service.*
RISK FREE TRIALCome and let us show you how we can assist you with compassion and care at no cost and without any commitment. For more information on how to set up a free trial, contact us at: [email protected] or call 888-920-1900
*Reimbursement equal to twice the national average profit, based on the annual FFDA report
Solutions designed exclusively for Funeral Profession clients
Commercial Solutions
DIRECTORS’ CHOICE
ANSWERINGSERVICES
StericycleCommunications.com | 888-920-1900
Copyright © 2015 Stericycle, Inc. All rights reserved. STC_COMSOLDCANSSRV_1215
Directors’ Choice has been handling our phone calls for
many years – I find them to be professional, thorough,
reliable, and compassionate. Most of all, I do not have to
worry when I leave the office and forward the company lines
FEATURES AND BENEFITS
100% LIVE ANSWER Maximize revenue by having a live, dependable voice every time so you are guaranteed never to miss a call. We not only offer a safeguard to stop the shopping – but we maximize profitability.
24/7 AVAILABILITY We provide a seamless customer experience by answering your calls 24/7/365. We screen non-urgent messages to help reduce unnecessary calls so you can focus on more urgent needs to create a better work/life balance for you and your staff.
PROFESSIONALLY TRAINED STAFF Our members are trained on-site at actual funeral homes so we can understand the needs of funeral directors. We know how to answer calls in a compassionate and understanding manner to better represent your business.
INNOVATIVE TECHNOLOGY We continuously offer the most advanced technology specific to the Funeral Profession so we can handle the logistics of your business to help maximize availability with families, thereby increasing potential revenue.
FUNERAL PROFESSION EXCLUSIVE We are experts focused solely on funeral homes and provide solutions to fit the individual needs of each funeral director. Our compassionate service can reduce expenses and increase efficiency to improve customer and staff satisfaction.
REAL-TIME INFORMATION Enter your daily service, visitation and on-call information on-line, allowing us to instantly relay up-to-date information to callers in a quick and efficient manner to help improve customer satisfaction.
EASY & SEAMLESS SET-UP Get your account up and running quickly so we can take care of answering your phones with a live voice every time. We answer your calls 24/7, in 3 rings or less and dispatch your messages within 15mins - guaranteed, providing a better work/life balance for you and your staff.
CUSTOMIZABLE SOLUTIONS We answer your calls using your personalized answer script, and relay messages to you according to your specific instructions. Our call process is customizable to your needs helping you manage your business more effectively.
StericycleCommunications.com | 888-920-1900
